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TheAmazonsellers'solutionproviderdirectoryTableofcontentsIntroductionChapter1:Productresearch,sourcinganddevelopmentCompetitorsourcinginfoAmazonpricetrackerInventoryscouterProductresearchChapter2:ListingsImagecleanupAmazonkeywordresearchUpcbarcodes—purchaseDatafeedmanagement/integrationGetamazonproductreviewsGetamazonfeedbackRe-pricingTranslationChapter3:Inventory/order/warehousingInventorymanagement/ordermanagementMultichannelsalessolutionsShippingsolutionproviders3PlChapter4:PostsalesReverselogisticsAccountingAccouting/bookkeepingsupportTaxcollectionandremittanceProfitabilityanalysisChapter5:AllothersupportAmazonaccountmanagementCross-bordercurrencymanagementAutomatemessagingCustomeremailsupportMinimumadvertisedprice(MAP)violationmonitoringVirtualassistantsChapter6:BeyondamazonLandingpagesLogodesignSocialmediaandSEOTaskoutsourcing3IntroductionProducedbyBigCommerceandthefoundersoftheProsperShow,JamesThomsonandJosephHansen,theAmazonSellers'SolutionProviderDirectoryhasbeenayearinthemaking.
Within,you'llfindmorethan230companiesofferingsomeofthemostsuccessfulsolutionsavailabletoalleviatepainpointsassociatedwithsellingonAmazon.
Thesearethesolutionsusedbythehighest-sellingcompaniesincorporatingAmazonaspartoftheirchannelstrategy.
Eachofthesesolutionswillsaveyoutime,optimizeyouroperationsandultimatelyworktoincreaserevenuemadefromtheAmazonmarketplace.
Thedirectoryisorganizedbyvendorcategorytohelpyoueasilyfindthesoftwareandtoolsmostrelevanttoyourbusiness.
Ineachsectionyouwillfindtipsconcerningwhenyourcompanyshouldbegintoengagewiththesesolutionsaswellasafewkeyissuestoconsider.
Determiningtherightchannelmixisnotanissueuniquetothestartuporsmallbusinesscommunity.
In2015,severaloftheworld'slargestluxurybrandsfinallydecidedtoopenownedandoperatedonlinestorefronts—anabout-faceafterpreviouslyattemptingtoincreasesalesexclusivelythroughbrick-and-mortarchannelplacementonly.
Thatexclusivebrick-and-mortarstrategydidn'twork,notevenfortheChanelsoftheworld.
Increasingly,theretailindustryisseeingthemostsuccessfulbusinessesamongthemgainanadvantagethroughpursuingintelligent,channel-agnosticstrategies.
ThisiswhyWarbyParker,BirchBox,NastyGalandevenAmazonitselfhaveallopenedbrick-and-mortarshopstocomplementtheironceonline-onlyoperations.
Thisishowthemostsuccessfulretailersgrowbrandawareness,loyaltyandrevenue:beeverywhere,anywherenewandreturningcustomersarewillingtoshop.
4Today'scustomershavenewanddistinctpreferencesaboutwhere,whenandhowtheypurchase.
Infact,whenitcomestothedigitalchannel,44%ofconsumersbegintheirproductsearchonAmazon.
ThismakesAmazononeofthemostimportantchannelsforcompaniesseekingsignificantrevenuegrowthfromproductdiscoveryandnewcustomers.
Afterall,noteveryoneisanAmazonfan,butifyouaren'tonthismarketplace,youarelosingoutonnearlyhalfofallonlineproductsearches—andinmostcases,thosesearchesandsalesareprobablygoingtocompetitorsorresellersofyourproducts.
ThisdirectoryisintendedtohelpallretailerssolvefortheRubik'scubethatistheAmazonmarketplace.
Weareheretodemystifyit,allowingyoutouseAmazonasaweaponinyourdistributionandrevenuegrowtharsenal—ratherthanviewingthemarketplaceascompetition.
EliminatingthesteeplearningcurveassociatedwithAmazonsellingsuccesswillenableyoutogrowyoursalesandprepareyourbusinessforthefutureofcommerce.
TheAmazonSellers'SolutionProviderDirectoryisnotaffiliatedorsponsoredbyAmazon.
comLLCoranyofitssubsidiaries.
IfyourcompanyisasolutionprovidertoAmazonsellers,andyoubelieveyoushouldbeconsideredforfuturesolutionproviderlists,pleasesendyourname,contactinformationandcompanyURLtosolutionprovider@prospershow.
com.
ThisicondenotesaBigCommercePartner.
Productresearch,sourcinganddevelopmentCHAPTER16CompetitorproductsourcinginfoIt'stimetoengagehelpwhen:Asyouresearchpotentialmanufacturingpartnersforyourprivatelabelbusiness,youcanaccesspublicimportrecordstoseefromwhereyourcompetitorsaresourcingtheirproducts.
Thinkofthisasashortcuttoidentifyingoverseasmanufacturingcapabilitiessimilartowhatyouneed.
Keyissuestoconsider:Justbecauseyourcompetitorsareusingspecificoverseasmanufacturersdoesn'tmeanyouwillbeabletogetcooperationfromthemanufacturerstomakeyourproducts.
Keepinmind,thesemanufacturersmaynotbeabletoaccommodateyourcustomdesignneeds.
Butit'sagoodplacetostartwithouthavingtomakeawhirlwindtripoverseastoidentifysuitablemanufacturers.
CompanyChannelservedPhoneEmailLocationImportGeniusMultichannel(855)374-1199info@importgenius.
comUSAPanjivaMultichannel(888)902-3511contact@panjiva.
comUSA7AmazonpricetrackerIt'stimetoengagehelpwhen:Realistically,youshouldinstallthesefreetoolsimmediatelyuponbecominganAmazonseller.
Bybeingabletoidentifylistingactivityacrossothersellersonlistingsyoucurrentlyhaveorareconsideringaddingtoyourcatalog,youcangaugelikelytypesofpricingcompetitionthatyouwillface,aswellasunderstandwhethertheproducthasbeensoldbyAmazonitself.
Keyissuestoconsider:Remember,it'scriticaltolookathistoricalpricinginformation,soyouaren'tgettingastaticandpotentiallymisleadingpictureofcompetition.
Forexample,youmayseetheproductyou'reaspiringtosellhasverylittlecompetition-onlytodiscoveraweeklaterthatAmazonitselfissellingthisproductanditwasonlytemporarilyoutofstock,atwhichpointyouwillbebacktocompetinghead-to-headwithAmazon—somethingthatmaycauseyoutorethinkwhetheryouwanttosellthatitem.
CompanyChannelservedEmailLocationCamelCamelCamelAmazonsupport@camelcamelcamel.
comUSAKeepaAmazoninfo@keepa.
comUSA8InventoryscouterIt'stimetoengagehelpwhen:Ifpartofyoursourcingmodelincludesretailarbitrage,youcansaveyourselfalotoftimebyhavingoneofthesetoolsaccessiblewhenyouwalktheaislesofyourretailsources.
ByscanningbarcodestoproduceinstantaneousAmazonproductandprofitabilityinformation,youcanquicklyestablishwhetheranitemmakessensetobuyforresaleonAmazon.
Keyissuestoconsider:MostofthesetoolslookonlyatAmazonfeesandyourcostofgoodssold.
Youshouldfactorinanyindirectandoverheadcoststhatshouldweighintoyourdecisiononwhethertobuyanyoftheseitemsforresale.
Youmayfindthatsomeoftheestimatedprofitableitemsthatyou'vescannedaren'treallyprofitableifyouconsideradditionalexpensesandthatyourtimewanderingtheaislesinspectingproductisn't,infact,free(thereissomerealopportunitycosttoyourtime).
CompanyChannelservedPhoneEmailLocationNeatoscanAmazon(651)905-0995info@neatoscan.
comUSAProfitBanditBySellerEngineAmazonsales@sellerengine.
comUSAScanPowerAmazonsales@scanpower.
comUSAScoutPalAmazonsupport@scoutpal.
comUSA9ProductresearchIt'stimetoengagehelpwhen:WhenyougolookingfornewproductstoaddtoyourAmazoncatalog,youmayfindyourselfscouringthroughsuppliercatalogsorstaringatspecsheets--justhowareyoumakingyourdecisionsaboutwhattoaddAreyouabletoscreenhundredsandthousandsofprospectiveproductsoncriterialikeAmazoncustomerdemand,Amazonsellercompetition,presenceofAmazonRetailasoneofthecompetingsellers,marginopportunity,andsoonWithoutsomeautomatedtools,youlikelyaren'tabletodoadeep-diveonmostprospectiveproducts.
Fortunately,theseProductResearchtoolscanhelpacceleratethisevaluationprocesssignificantly,allowingyoutobecomemoreefficientanddata-driveninyoursourcingdecisions.
Keyissuestoconsider:Whilethelinebetweeninventoryscoutersoftwareandproductresearchsoftwareisclosingeveryday,wetypicallyseemoretypesofdataintheproductresearchsoftware.
But,youhavetofigureouthowtoincorporatetheseadditionaldatapointsintoyourdecisiononwhethertosourcespecificitems.
Also,keepinmindthatproductattractivenesscanchangeveryquicklybytheintroductionofajustonelower-costcompetitorthatsingle-handedlyreducestheattractivenessofaproduct,soweencourageyoutomakeahabitofrevisitingthisinformationonaregularbasis.
10CompanyChannelservedPhoneContactLocationAMZSharkAmazon(651)905-0995hello@amzshark.
comHongKongASINToolAmazon(651)905-0995support@asintool.
comUSAEcomspyByEcomEngine(FBASpy)Amazon(800)757-6840ecomengine.
com/contactUSAEtailInsightsMultichanneletailinsights.
com/contactUSAFBAToolkitAmazoncontact@pathfinding.
com.
arArgentinaGetAMASuiteAmazonamasuite.
thgwebmedia.
com/support/USAINDBLAmazonindbl.
com/contact/indexUSAJungleScoutAmazonsupport@junglescout.
comUSANovelRankAmazonadmin@novelrank.
comUSARankTracerAmazon(021)671-6700ranktracer.
com/contact_us.
phpUSASalesRankExpressAmazonsalesrankexpress.
com/contact.
htmlUSAScopeBySellerLabsMultichannel(404)909-8251sellerlabs.
com/contact/USA11CompanyChannelservedPhoneContactLocationSellerMetricsAmazonsellermetrics.
comSellerstoolboxAmazon(513)847-4942sellerstoolbox.
com/request-a-change/USASellerEnginePlusBySellerEngineMultichannelsales@sellerengine.
comUSASellicsAmazoninfo@sellics.
comUSATeraPeakMultichannel(866)959-8372terapeak.
com/company/contact/USAWiserMultichannel(855)469-4737info@wiser.
comUSAListingsCHAPTER213ImagecleanupIt'stimetoengagehelpwhen:Ifyouarebuildingfeedsfromscratch,orfindthattheimagesonalistingtowhichyouareaddingyourofferarenotuptoyourexpectation,itistimetotakeproductphotosyourselfandpreparethemforuploadingtoAmazon.
Unfortunately,eventhebestproductphotographers'photosmayneedsomecropping,whiteningorothergeneraladjustmenttogettheimageinlinewithAmazonimagerequirements.
Becausethiscleanupcantakealotoftimewhenconsideringtheadditionofdozensorhundredsofnewlistings,thissortoftaskisn'tusuallythemostidealwayforyoutoinvestinyourbusiness.
Fortunately,theselow-cost,quick-turnaroundoptionsareavailable,allowingyoutotakemoderatelyprofessionalphotosandgetthemcleanedupforprimetimeonAmazon.
Keyissuestoconsider:Onlysomuchcleanupcanbedoneonabadphoto.
Soit'sidealtogetsomefeedbackonatest-runofphotosthatyoutakeinordertomakesureyouhaveprovidedthesecompanieswithadequatequalityofphototomodifyintosomethingsuitableforAmazonlistings.
CompanyChannelservedPhoneContactLocation3WImageMultichannel49341918791024@freistellen.
deGermanyClippingMagicMultichannel(415)230-2377support@clippingmagic.
comUSADeepEtchMultichannel/www.
deepetch.
com/contactAustralia14CompanyChannelservedPhoneContactLocationDoopicMultichannelen.
doopic.
com/contact/GermanyPicMonkeyMultichannelpicmonkey.
com/help/support/newUSAPixelzMultichannel(415)523-7738pixelz.
com/contact/USAAmazonkeywordresearchIt'stimetoengagehelpwhen:Whetheryouarelookingtooptimizenewlistingsorexistinglistingsontowhichyouhaveaddedyourproductoffers,it'simportanttounderstandwhatkeywordsAmazoncustomersareusingtofindyourproductortypeofproduct.
Otherwise,youmayhaveanamazingproductthatnevergetsdiscoveredbyAmazoncustomersorlosesoutonsuitablekeywordtraffic.
Keyissuestoconsider:Customerpreferencescanchangeovertime,meaningthatyourkeywordselectionstodaymayneedtobeupdatedlater.
Considerrefreshingyourmostimportantlistingsatleastannually.
Furthermore,rememberthatcustomersmaybefindingyourproductsthroughkeywordsthataren'tobvioustoyoutoday,sothereissignificantbenefitinreferencingthelargehistoricaldatabasesthattheseprovidershavebuilttomatchkeywordswithproducts.
15CompanyChannelservedPhoneContactLocationAMZTracker(UnicornSmasher)Amazonamztracker.
com/Internat'lKeywordInspectorAmazon(800)757-6840support@keywordinspector.
zendesk.
comKeywordToolDominatorMultichannelkeywordtooldominator.
com/contactUSAMerchantWordsAmazon(855)551-8222contact@merchantwords.
comUSASearchRankbySellerLabsAmazon(404)909-8251searchrank.
sellerlabs.
com/contactUSAUPCbarcodes—purchaseIt'stimetoengagehelpwhen:IfyouarebuildingaprivatelabelbusinessonAmazon,you'regoingtoneedUPCs(UniversalProductCodes)foreachproductyoulist.
WealsowanttomentionthatyoushouldnotbebuyingUPCstoputontoothercompanies'existingproducts–wehaveseentoomanynewlistingsgetcreatedthatareactuallyduplicatesofexistinglistings,butthenewsellerdidn'tdothenecessaryworkofmatchingitsofferstotheexistinglistingsintheAmazoncatalog.
16Keyissuestoconsider:NevereverrecycleUPCsontootherproducts–onceaUPChasbeenenteredintoAmazon'scatalog,itistiedtoaspecificitem.
Ifyoudecidetostopcarryingoneprivatelabelproduct,don'tusethatUPCforsomenewitem,asyouwillcreateamessforyourselfthatwehaveseenresultinhundredsofcancelledorreturnedordersandfartoomuchnegativefeedbackrelatedtotheproductreceivedbythecustomernotmatchingtheproductdetailpage.
CompanyChannelservedPhoneContactLocationInstantUPCCodesMultichannel(877)UPC-3099instantupccodes.
com/contact-us/contact.
phpUSASpeedyBarcodesMultichannel(888)511-0266speedybarcodes.
com/page/contactUSAUPCBarcodesMultichannel(775)376-1770info@upcbarcodes.
comUSADatafeedmanagement/integrationIIt'stimetoengagehelpwhen:Asyouincreasethenumberofnewlistingsinyourcatalogoryouconsideraddingnewmarketplaces(beyondAmazon)toyouroverallbusiness,itwillquicklygetverycomplicatedtokeeptrackofallthecolumnsofdatathatareneededforyourlistings(whetheronAmazonorothermarketplaces).
Byworkingwithacompanythatspecializesinkeepingupwithwhatcolumnsofdataareneededineachcategoryofeachmarketplace,youcansaveyourselfalotoftimebuildingandmaintainingyourproductfeeds.
17Keyissuestoconsider:Someinventory/ordermanagementsolutionprovidersindicatethattheyofferlistingsfunctionalityintheirtools.
Butyouneedtobesurethatyourcategoriesofproductsonthemarketplacesofinteresttoyouareallcoveredbyyourinventory/ordermanagementsolutionprovider,aswehaveseencompaniespickanapparent"all-in-one"inventory/ordermanagementpartneronlytodiscoverthatnotalllistingstemplatesneededarecurrentlyavailable–therebyrequiringthesellertoworkwithadatafeedprovideranyways.
Itisalsoworthmentioningthatifyourbusinessisall-Amazon,andfocusedexclusivelyonaddingofferstoexistinglistingsthatsomeonehascreated,yourneedforadatafeedproviderisgoingtobelow,asyouaren'tlikelycontributingnewdataoreditingexistingdataonyourlistings.
CompanyChannelservedPhoneContactLocationAtenSoftwareMultichannel(248)629-7958https://www.
atensoftware.
com/p9.
phpUSADatafeedwatchMultichannel(888)885-5074support@datafeedwatch.
comUSAGoDataFeedMultichannel(866)340-6619contact@godatafeed.
comUSAListteeAmazonhelp@listtee.
comUSACommerceHub(Mercent)Multichannel(206)8323900andPRESS2fordirectaccesstotheCommerceHubteamsupportingMercentRetailsupport@mercent.
comUSA18CompanyChannelservedPhoneContactLocationNChannelMultichannel(800)714-0882www.
nchannel.
com/contact/USASalsifyMultichannel(844)725-7439info@salsify.
comUSAXtentoMagentoinfo@xtento.
comGermanyGetAmazonproductreviewsIt'stimetoengagehelpwhen:Ifyousellprivatelabelproduct,youshouldbeimmediatelylookingforwaystogetlegitimateproductreviewsonyouritemsfromtheget-go.
Thepresencesofaminimum5-10productreviewsperprivatelabelproducthelpstoreduceacustomer'shesitancytotryoutyournewproduct,asthecustomercanreadwhatothershavewrittenaboutyourproduct.
Furthermore,listingswithproductreviewsaremuchmorelikelytogetbettersearchresultsonAmazonthanproductswithnosaleshistory.
Keyissuestoconsider:Thereareunfortunatelyafewsitesthatofferillegitimateproductreviewswherethereviewerhasneverseentheproduct,butjustwritesproductreviewsblindlyforcash.
AfterrecentcrackdownsatAmazononsuchreviews,therearemuchmorestrictrulesabouthowproductreviewsneedtobesourced,andAmazonisnowwatchingmorecarefullythaneverbeforetomakesurereviewsarelegitimate.
"Verifiedpurchase"reviewsaremuchmorevaluablethanreviewsthathaven'tcomefrom"verified"purchases,raisingtheimportanceofnotonlygettingproductreviewsonnewlistingsbutalsogettingsomeinitialsalesonthoseitems,whichwillthenleadto19"verified"productreviews.
Mostofthesolutionprovidersmentionedherewillhelpyougetsalesonyournewproducts,coupledwithverifiedpurchaseproductreviews–apowerfulduofornewproductlaunches.
CompanyChannelservedPhoneContactLocationAmazonReviewerNetworkAmazonamazonreviewernetwork.
com/kick-start-program.
htmlUSAAmzTrackerAmazonReviewClubAmazonamztracker.
com/MultipleBqooAmazon(650)396-2777www.
bqool.
com/contact-us/HongKongFlashbuzAmazoninfo@flashbuz.
comUSAGiveAwayServiceAmazongiveawayservice.
com/registerUSAIlovetoreview.
comAmazon(855)699-7337info@ilovetoreview.
comUSAProductElfAmazonproductelf.
com/contact/USAProductRocketAmazonproductrocket.
io/contact/HongKong20CompanyChannelservedPhoneContactLocationReviewKickAmazonsupport@reviewkick.
comUSASalesBackerAmazonsalesbacker.
com/contactUSASnagShoutbySellerLabsAmazon(404)909-8251snagshout.
com/contactUSATomosonMultichanneltomoson.
com/contactUSAViralLaunchAmazonservice@viral-launch.
comUSAZonblastAmazonzonblast.
com/support/USAGetAmazonfeedbackIt'stimetoengagehelpwhen:FeedbackisoneofthecriticalmeasuresusedbyAmazontoevaluatesellers,whilealsoprovidingprospectivecustomerswithguidanceonhoweffectivelyyouhavehistoricallyprovidedhigh-qualityproductontimetootherAmazoncustomers.
FromthefirstAmazonsaleyoumake,Amazontrackshowyouaredoingbothintermsofaveragefeedbackaswellasoverallfeedbackcount.
YourfeedbackscorewillbeusedinevaluatingifyouqualityfortheBuyBox––ideallyyoushouldaimforanaveragefeedbackscoreabove98%,whilebelow90%islikelytoresultinalossofyourBuyBoxprivileges.
Infact,forbrandnewsellers(notusingFBA),itiscommonforyoutohavetowaitatleastamonthbuildingupthenumberoffeedbackbeforeAmazonwillallowyoutobecome"BuyBoxeligible".
So,feedbackmattersfromdayoneonAmazon,andyouneedtocollectfeedbackfromyourcustomers.
21Keyissuestoconsider:ManysellerschoosetomanuallysolicitcustomersdirectlyforfeedbackthroughSellerSupport.
WhilethatisallowedaccordingtoAmazon'sTermsofService,theprocesscangetratherunscalableasyourbusinessgrows,andthenumberofcustomersneedingthesefeedbacksolicitationemails.
Fortunately,therearesoftwareprovidersthatcanmakethisfeedbackrequestprocessanautomatedprocess,completewitheasy-to-usetemplates.
CompanyChannelservedPhoneContactLocationFeedbackByBqoolAmazon(650)396-2777support@bqool.
comUSAFeedbackFiveByEcomEngineAmazon(800)518-1706info@feedbackfive.
comUSAFeedbackGeniusBySellerLabsAmazon(404)909-8251sellerlabs.
com/contact/USAFeedbackzAmazonhelp@feedbackz.
comUSAKiblyAmazonUSAMrFeedbackAmazon(850)888-8341mrfeedback.
com/contactUSAResellerRatingsMultichannel(888)882-2838resellerratings.
com/contact-usUSASalesBackerAmazonsalesbacker.
com/contactUSA22Re-pricingIt'stimetoengagehelpwhen:Ifyouarecompetinghead-to-headwithothersellersonyourlistings,it'slikelyyouarefightingitoutoverprice.
Andasanothersellerreducesitsprice,thatmakesyourproductlessinterestingtocustomersandlessvisibletocustomersasaresultoflosingtheBuyBox,unlessyouareabletoreduceyourpricetoo,ensuringyourabilitytoremaincompetitivefortheAmazonBuyBox.
Asyouknow,productsthatappearintheAmazonBuyBoxsell4xmorethanthosethatdon'tevermakeitin,andanestimated90%ofnewproductsalescomefromproductsintheBuyBox.
Keyissuestoconsider:Whenyousignupforare-pricingtool,youwillneedtoidentifyyourfloorpriceforeachitem,andtodothateffectively,itisbesttohaveastronggraspofyourall-incostsbySKU(includingindirectandoverheadcosts).
Thatway,youaren'tinadvertentlysettingafloorpricethatisactuallyunderwaterforyou,allinthenameofgettingthesaleatallcost.
Yes,let'sfocusonremainingprofitable,atallcost(nopunintended)!
Also,keepinmindthatpricingalonedoesnotdetermineifyouwillwintheBuyBox.
Withoutstrongperformancemetricsacrosstheboard(relatedtocustomerservice,lateshipmentrate,cancellationrate,negativefeedback,etc.
),yourabilitytomatchyourcompetitoronpriceandgetyourfairshareofthebuyboxwillbehamperedsignificantly.
Next,rememberthatnotallofyourcompetitorsareequal,eveniftheirpricesareequal–keepaneyeoutforAmazonRetailoffersandFBAsellers'offers–withthoseinplace,itwillbehardertouseare-pricertomatchpricealoneandgetyourfairshareoftheBuyBox.
23Thelistbelowincludesstandalonere-pricingtools.
It'sworthnotingthatmanyoftheinventorymanagement/ordermanagementsolutionprovidersofferintegratedre-pricingtoolsaspartoftheirsoftware.
CompanyChannelservedPhoneContactLocationAppeagleAmazon(201)488-1141info@appeagle.
comUSABqoolAmazon(650)396-2777bqool.
com/contact-us/HongKongChannelmaxMultichannel(262)536-0057sales@ecatalogservices.
comUSAFeedvisorAmazon(917)338-4800info@feedvisor.
comUSALogicsaleMultichannel448455919199service@logicsale.
enUKMeanPricerAmazonmeanrepricer.
com/Home/SupportUKRepriceitAmazon(855)791-8966repriceit.
com/contact.
doUSARepricerExpressAmazon(028)7136-3727repricerexpress.
com/contact-us/UKSellerVisionProAmazoninfo@sellervisionpro.
comUSASelleryBySellerEngineAmazonsales@sellerengine.
comUSASmartPriceByEcomEngineAmazon(800)757-6840ecomengine.
com/contactUSATeikametricsAmazon(855)846-2677info@teikametrics.
comUSAWiserMultichannel(855)469-4737info@wiser.
comUSA24TranslationIt'stimetoengagehelpwhen:Ifyouarelookingtoexpandyourbusinessintoothermarketplaces,youmayneedtogetyourlistingsdatatranslated.
InmostAmazonmarketplaces,thelistingsmustbein-languageforthelocalcountry.
Keyissuestoconsider:WhilefreetoolslikeGoogleTranslateareusefulforsimpletranslationofcommonphrases,theyarenotyetanywherenearthelevelofaccuracytocapturemarketingnuanceortechnicalproductexplanationsthatarecommoninproductdescriptions,bulletpointsandtitles.
CompanyChannelservedPhoneContactLocationAkorbiMultichannel(877)425-6724akorbi.
com/contact/USAInterculturalElementsMultichannel(857)284-8840info@intercultural-elements.
euGermanyInterproTranslationSolutionsMultichannel(630)245-7150interproinc.
com/contact-interproUSAJonckersMultichanneljonckers.
com/get-in-touch/contact/BelgiumJRLanguageMultichannel(866)389-5036info@jrlanguage.
comUSALionbridgeMultichannelondemand.
lionbridge.
com/accounts/register/USA25CompanyChannelservedPhoneContactLocationStrakerTranslationsMultichannelstrakertranslations.
com/translation-quote.
cfmMultiplecountriesTranslations.
comMultichannel(212)689-1616translations.
com/about/contact-us.
htmlUSAWebInterpretAmazonsales@webinterpret.
comUKInventory,orders&warehousingCHAPTER327Inventorymanagement/ordermanagementIt'stimetoengagehelpwhen:Ifyousellinmorethanonemarketplace(includingyourownwebsite),keepingtrackofyouroverallinventorylevelscangetverytrickyveryquickly.
Ifyouoversellinventory,youupsetcustomersandareonthefasttracktogettingyourAmazonaccountsuspended.
Andifyouundersell,youhavelostoutonsales.
Soyouneedtohavereal-timeinventorynumberstomanageinventorybychannel,givingyoutheabilitytoreplenishFBAquickly(ifneeded)orplacenewproductorderswithyoursuppliersifyouarerunningoutoncriticalselection.
Keyissuestoconsider:Thereismuchvariationacrossinventory/ordermanagementcompanies:somechargeapercentageofsales,whileotherschargeonabasisofthenumberofordersprocessed.
Someincorporatesophisticatedanalyticsandpurchaseordermanagementtools,whileothersincorporatesomelistingsfunctionality,repricers,accountingsoftwareintegrationandshippingrateoptimizationtools.
Furthermore,notallmarketplacescanbehandledbyeachinventory/ordermanagementtooltoday,socarefulduediligenceonsuchcentrallycriticalsoftwareisnecessaryfortheindividualbusinessowner:what'sincluded,what'snotHowmuchautomationofwhichstepscanthesoftwaredoHowmuchflexibilitydoyouhavetorollintooroutofthesoftwareHowlongistheon-boardingprocess,andwhat"house-in-order"stepsarerequiredofyoutogetstarted28CompanyChannelservedPhoneContactLocationBalanceMaxxAmazon(262)536-0057sales@ecatalogservices.
comUSABrightpearlMultichannel(888)320-5069brightpearl.
com/contact-usUSABrowntapeMultichannel(+91)9595462102contact@browntape.
comIndiaEcomdashMultichannel(704)687–8067support@ecomdash.
comUSAEtailsolutionsMultichannel(855)840-8400info@etailsolutions.
comUSAFillzMultichannel(855)655-6441sales@fillz.
comUSAGetcartaMultichannel(800)377-9202info@getcarta.
comUSALinnworksMultichannel(+4420)3651-7045info@linnsystems.
comUKMonsoonCommerceMultichannel(800)520-2294monsooncommerce.
com/contact-usUSANChannelMultichannel(800)714-0882nchannel.
com/contact/USAOrderhiveMultichannel(888)878-5538support@orderhive.
comUSAOrdoroMultichannel(512)271-9453info@ordoro.
comUSARetailopsMultichannel(855)294-8383info@retailops.
comUSASalesdashFBAonlysalesdash.
comSelleractiveMultichannel(800)545-7385support@selleractive.
comUSA29CompanyChannelservedPhoneContactLocationSellercloudMultichannel(888)315-6652info@sellercloud.
comUSASellerexpressMultichannel(028)7136-3727sellerexpress.
com/about-us/contact-us/USASkubanaMultichannel(917)769-3260info@skubana.
comUSASolidCommerceMultichannelcontact@solidcommerce.
comUSAStitchlabsMultichannel(800)750-7617support@stitchlabs.
comUSAVoloMultichannel44(0)2072683045volocommerce.
com/contact/UKMultichannelsalessolutionsIt'stimetoengagehelpwhen:Forasellerlookingtobuildandhouseitslistingsdatainoneplace,aswellastocoordinateinventoryacrossmultiplemarketplaces,theMultichannelSalesSolutionprovidersofferasuitablesolution.
Keyissuestoconsider:WhilethecombineduseofalistingsolutionandanInventoryManagement/OrderManagementsolutionmaybeappropriateforsomesellers,othersellerssolvethelisting-inventory-orderissueusingonecompanytohandlelistingsandinventory,whilealsoworkingwithanorderprocessingpartner.
Forsellersusingthissecondoption,thecompaniesbelowoffersupporttomulti-channelsellers,gettingtheirlistingsandinventoryorganizedandpushedouttovarioussaleschannels.
30CompanyChannelservedPhoneContactLocationChannelAdvisorMultichannel(866)264-8594channeladvisor.
com/request-a-demoUSAChannelUnityMultichannel(855)870-8118channelunity.
com/contact-us/UKM2EProMultichannelsupport@m2epro.
comRetailTowerMultichannel(323)547-4834support@retailtower.
comUSASellbriteMultichannelUSASureDoneMultichannel(877)773-6755suredone.
com/contactUSAShippingsolutionprovidersIt'stimetoengagehelpwhen:WhilemanyAmazonsellersare100%FBAsellers,usingAmazon'sUPSGroundprogramforinboundshippingtoAmazon'sfulfillmentcenters,anythingbeyondthatmodelwillrequireshoppingforshippingsolutions.
Keyissuestoconsider:Thepriceofshippingthesame1-poundpackagecanvarywidelyacrossthemajorcarriers,soit'sidealtoincorporatesomesortofrateshoppingtomakesurethatpackageisinexpensivetoship,yetarriveswithintheexpecteddeliverywindow.
Furthermore,it'susefultoevaluateifsomeofyourproductscanbepackageddifferentlyinordertoqualifyforlower-pricedshippingoptions.
31CompanyChannelservedPhoneContactLocationABOLMultichannel(877)847-2265iabol.
com/contact/USADeliv.
CoMultichanneldeliv.
co/contact/USAEndiciaMultichannel(800)576-3279endicia.
com/about-us/contact-us/product-information-formUSAMoogentoMultichannelmoo@moogento.
comUSAOrdercupMultichannel(877)240-3545info@ordercup.
comUSAOrdoroMultichannel(512)271-9453info@ordoro.
comUSAParcelHubMultichannel08081686013parcelhub.
co.
uk/enquiry-courier-parcel-service/UKShipheroMultichannel(877)671-6011hello@shiphero.
comUSAShiplarkMultichannel(877)753-5373shiplark.
com/contact2.
phpUSAShipperHQMultichannel(614)526-9534sales@shipperhq.
comUSAShippingEasyMultichannel(855)202-2275shippingeasy.
com/contact-us/USAShippoMultichannelsupport.
goshippo.
com/hc/en-us/requests/newUSAShiprobotMultichannel(888)750-8286shiprobot.
com/contactUSAShiprushMultichannel(206)812-7874info@zfirmllc.
comUSAShipStationMultichannel(512)485-4282shipstation.
com/contact-us/USA32CompanyChannelservedPhoneContactLocationShipworksMultichannel(800)952-7784support.
shipworks.
com/support/tickets/newUSAShypMultichannelbiz@shyp.
comUSAStamps.
comMultichannel(855)889-7867stamps.
com/enterprise/contact-us/USATeapplixMultichannel(650)516-6058teapplix.
com/contact.
htmlUSATrueship(ReadyShipper)Multichannel(877)818-7447trueship.
com/contact-us/USATrulycommerceMultichannel(888)864-8151info@trulycommerce.
comUSA3PLIt'stimetoengagehelpwhen:Doyouprideyourselfonmovingintobiggerwarehouseseverycoupleofyears,allbecauseyourbusinesskeepsgrowingAreyouspendingmoreandmoreofyourtimemanagingyourwarehouse(staff,equipment,operations),ratherthanbuildingyourbusinessYouprobablydidn'tbecomeanentrepreneurinordertobecomeanexpertontheintricaciesofmanagingawarehouse.
33Keyissuestoconsider:Whilecompetitively-priced3PLscanbemoreexpensivethantheout-of-pocketcostsofrunningyourownwarehouse,yourmostpreciousassetisyourtimetospendonbuildingyourbusiness.
Sobepreparedtospendalittlemoreonwarehousingthrougha3PLinordertofreeyourselfupfromalloftheheadachesawarehouseoftenbringsasmallbusinessowner.
Notall3PLsareequallyexperiencedatFBAprep,polybagging,bundlingandkitting–sodoyourresearchcarefully,andtalkwithcasestudyclientsthatthe3PLprovides.
Alsoexpectsometransitionperiodupfrontasyoutrainthe3PLemployeesonexactlytheprocessyouwantforyourorderprocessing.
CompanyChannelservedPhoneContactLocationCentralWisconsinPrepPackandShipMultichannel(855)397-4587info@centralwipreppackandship.
comWIDCLCorpMultichannel(510)651-5100info@dclcorp.
comCA,PADMFulfillmentMultichannel(800)405-4745dmfulfillment.
com/contact-us/CA,MO,PA,TXEfulfillmentServiceMultichannel(866)922-6783efulfillmentservice.
com/contact-us/MIFBAInspectionFBAonly(707)961-0343support@fbainspection.
comCAFBAPrepandShipFBAonly(541)543-4309monica@fbaprepandship.
comORFulfillmentButlerFBAonly(217)652-1846fulfillmentbutler.
com/contact.
htmlILFulfillment.
comMultichannel(800)277-6096smagnes@fulfillment.
comGA,London(UK),Toronto(CDN)34CompanyChannelservedPhoneContactLocationFulfillriteMultichannel(732)961-7766info@fulfillrite.
comNJGDWIncMultichannel(832)463-0988gdwinc.
com/create-a-new-work-order/TXIFS360Multichannel(888)993-8534ifs360.
com/contact/CA,NCLemanUSAIncMultichannel(262)884-4700management@lemanusa.
comWILynxFulfillmentMultichannel(866)344-8591prandolph@lynxfulfillment.
comNYMochilaFulfillmentMultichannel(844)MOCHILAinformation@mochilafulfillment.
comPA,CAMyFulfillmentTeamMultichannel(731)364-9881myfulfillmentteam.
com/contact/TNNewgisticsMultichannel(877)860-5997contact@newgistics.
comUSAPBDWorldwideMultichannel(866)998-4PBDinfo.
pbd.
com/request-more-informationDC,IL,GA,PA,HongKongPnplineMultichannel(201)580-2681cs@pnpline.
comNJPrepItPackItShipItFBAonly(760)576-4404west@PrepItPackItShipIt.
comCAPrepLabelBoxFBAonly(866)964-2867preplabelbox@yahoo.
comCAPrimeZeroPrepFBAonlyprimezeroprep.
com/contact-us.
htmlNHSellTecPrepFBAonly(406)320-0079Info@SelltecPREP.
comMT35CompanyChannelservedPhoneContactLocationShipwireMultichannel(650)561-4800shipwire.
com/how-it-works/store-your-product/IL,CA,PAandmanyinternationalSMOperatorsMultichannel(866)757-1377sales@smoperators.
comILStorefeederMultichannel(0843)523-6610hello@StoreFeeder.
comUKSwanPackagingFulfillmentMultichannel(973)790-8417tim@swanpackaging.
comNJTranstradeMultichannel(800)880-8173experts@transtrade.
comWA,TXUkfulfilment.
co.
ukMultichannel(0843)523-6520ukfulfilment.
co.
uk/Contact-UK-Fulfilment.
aspxUKWiseloadsMultichannelwiseloads.
com/contact.
phpIrelandPostsalesCHAPTER437ReverselogisticsIt'stimetoengagehelpwhen:Asthenumberofordersincreases,sotoowillyournumberofreturns.
Andthosereturnscanberatherannoyingtomanage–theinspection,grading/testing,upgrading,repackaging,etc.
Andgiventhatcustomersrarelysendbackalloftheproduct,warranty,instructionmanualandpackaging,thereislikelytobeworkneededtoattempttoconvertareturneditemtoare-sellableitem(hopefullyin"new"formagain).
IfyouhavemorethananFTEworkingjustonreturns,it'stimetobeaskingquestionstothesesolutionproviderstoseeiftheycanstreamlinethisheadacheforyou.
Keyissuestoconsider:Returnscancostyourmoneyinreturnfeesandrepackaging,buttheyalsocostadisproportionateamountoftimetorepairversussellingaunitnewlysourcedfromyoursupplier.
Thereisasizeableopportunitycosttomanagingreturns,bothintermsoftime,andpotentiallylackofexpertiseonhowtomaximizerecoveryratesonthosereturns.
Thesesolutionprovidersknowthein'sandout'sonhowtomakethereturnsprocesslesspainfulandcostlyforyou.
CompanyChannelservedPhoneContactLocationGencoMarketplaceMultichannel(800)224-3141,ext.
3687support@GencoMarketplace.
comUSANewgisticsMultichannel(877)860-5997contact@newgistics.
comUSAOpenedBoxReturns.
comAmazon(718)687-2973info@openedboxreturns.
comUSA38CompanyChannelservedPhoneContactLocationOptoroMultichannel(301)760-7003inquiries@optoro.
comUSAReboundReturnsManagementMultichannelInternational01952293028info@tsbsupplychain.
comUKTradeportMultichannel(603)692-2900info@tradeportusa.
comUSAAccountingIt'stimetoengagehelpwhen:Everycompanyneedstokeeptrackofitsfinancialposition,includingexpenses(includingpayroll,insurance),purchaseorders,inventoryvalue,andmargins.
Thefollowingsoftwareprogramsarecommonlyusedbyonlinesellerstotrackthesenumbers.
Keyissuestoconsider:WhileAmazonisnotknownforprovidingsalesandrevenuedatathatcanbeeasilyincorporatedintoAccountingsoftware,someofthecompaniesbelowhavedevelopedAPIandconversiontoolstoabsorbexistingAmazondataintotheirtools.
WeencouragesellerstofurthersimplifytheirlivesbylookingforAccountingsoftwarethatintegratesintoAmazon'sSellerCentral.
39CompanyChannelservedPhoneContactLocationIntuit'sQuickbooksMultichannel(800)446-8848intuit.
com/company/contact/USASageMultichannel(866)996-7243na.
sage.
com/us/about-us/contact-usUSAWaveAppsMultichannelwaveapps.
com/contact-us/USAXeroMultichannelsales@xero.
comUSAAccounting/bookkeepingsupportIt'stimetoengagehelpwhen:Longbeforeyouhaveamountainofshoeboxesfullofreceipts,itisimportanttobetrackingallofyourrevenuesandcosts,soyoucanmaintainamacroviewofyourfinancialpositionatanygivenmoment,ratherthanwaitinguntilyearendwhentaxesaredue.
Faceit–(almost)noonelikesrecordingallofthefinancialdata,butit'snecessaryinordertoknowwhereyouaredoingwell,andwhereimprovementsareimmediatelyneeded.
Soratherthanputunnecessarylagsbetweenpaperworkcominginandyouunderstandinghowthatpaperworkreflectsyourtruefinancialposition,thesesolutionprovidersofferyoutheabilitytokeepaneyeonyourfinancialswithouthavingtodealwiththelaborioustaskofsporadic,manualdataentry.
40Keyissuestoconsider:Thesecompaniescanofferbasicbook-keeping,orfull-scaleaccounting(includingincometaxpreparationandinventoryreconciliationsupport).
Dependingonhowcomplexyourinventoryandchannelsare,youmaywanttooutsourcemoreandmoreofthisinordertofocusonyourskillssourcingprofitableproduct.
CompanyChannelservedPhoneContactLocationBench.
coMultichannel(888)760-1940help@bench.
coCanadaCatchingCloudsMultichannel(720)414-1444info@catchingclouds.
netUSATechFinanceMultichannel(212)518-6835techfinancecfo.
com/contact/USATaxcalculationandremittanceIt'stimetoengagehelpwhen:Asanonlineseller,inwhichstatesdoyouowesalestaxAreyoucollectingenoughsalestaxinenoughstatesIfyoucan'tanswerthesequestionstoday,it'stimetolookforsupport.
Andifyoucananswerthesequestions,andyou'rerequiredtopayinmorethan2-3stateseachquarter,youprobablycouldbenefitfromthestreamlinedprocessesthesecompanieswillbeabletoprovideyou.
Nomoremanuallyfilingpaperstoeachrequiredstate–thesecompanieswillstreamlineallofthatforyou,andkeepontopofever-changingtaxrulesforeachtaxjurisdiction(state,county,city,etc.
)inwhichyouhavetaxnexus.
41Keyissuestoconsider:Whetheryoucollectstatetaxornotonyouronlinesales,youalmostcertainlyareliabilityforpayingthestatetaxes.
Workwithyourtaxattorneytoconfirmwhereyouowestatetaxes,andthenconsiderusingAmazon'staxcollectionservicestostreamlinethecollectionprocess,whileusinganyofthesesolutionproviderstosupportthetaxremittanceprocess.
CompanyChannelservedPhoneContactLocationAvalara/TrustfileMultichannel(855)669-5116avalara.
com/contact-us/USAMeridianGlobalServicesAmazon(415)419-5668meridianglobalservices.
us/contact/USA,InternationalTaxifyMultichannel(860)532-0829taxify.
co/contact-us/USATaxjarMultichannel(855)800-6681taxjar.
com/social-contact-form/USAVertexMultichannel(855)221-5885info@vertexSMB.
comUSAProfitabilityanalysisIt'stimetoengagehelpwhen:Ifyouunderstandyourall-in-costsbySKU,youcanfigureoutyourprofitabilitybySKU,whichwillguideyouractionsoninventorymanagement,vendornegotiations,sourcingofnewproductsandpricing.
Ifyoukeepyourtotalsalesrevenueandtotalgrossmargineachaggregated,thenyouhavenovisibilityonspecificproductissuesoropportunitieswhichultimatelydriveyouroverallprofitability.
MostsellersrealizetheyneedmoregranularprofitabilityanalysiswhentheyexperienceYOYsalesgrowththatisnotmatchedbyatleastthesamegrowthinYOYgrossmargins.
42Keyissuestoconsider:Rarelydoallproductsinaseller'scataloggeneratepositivemargins,onceconsiderationforindirectandoverheadcostsaremade.
OnlyatthepointthatallcostshavebeenallocateddowntotheindividualSKUlevelcanasellertakeimmediatenecessaryactiontocourse-correctonproductselection.
PleasenotethatmanyoftheInventoryManagement/OrderManagementtoolshaveincorporatedprofitabilityanalysistoolsintegratedintotheiroverallstructure.
Thesecompaniesbelowarestand-aloneapplications.
PleasenotethatmanyoftheInventoryManagement/OrderManagementtoolshaveincorporatedprofitabilityanalysistoolsintegratedintotheiroverallstructure.
Thesecompaniesbelowarestand-aloneapplications.
CompanyChannelservedContactLocationAmazonworksAmazonamazoworks@amazoworks.
comUSADailySourceToolsAmazonjames@dailysourcetools.
comUSASalesCalcMultichannelUSAAllothersupportCHAPTER544AmazonaccountmanagementIt'stimetoengagehelpwhen:SellingonAmazonisdifficult,evenforthelargest,moreexperiencedsellersonAmazon.
Tostayontopofbestpracticesandmakesurethatthoselonger-term"backburner"projectsgetproperlyaddressed,itissometimesnecessarytobringinanaccountmanagementconsultanttoprovideshort-termormedium-termsupport.
Giventhatanaccountmanagementconsultantisworkingtypicallywithmultiplesellers,thispersonwillhaveseenalotofbehaviors–goodandbad–thatcanbeusedasbenchmarkstogiveyouaricherperspectiveofwhereyoucanimprove.
Furthermore,theconsultantislikelytoprovideavaluableperspective,removedfromyourheavilyinvestedday-to-dayviewofeverythingyouaredoingtorunyourbusinesstoday.
Keyissuestoconsider:WithnocertificationneededtobecomeanAmazonconsultant,anyonecoulddeclarehimselforherselfassuchaconsultant,resultinginawiderangeofskillsandcapabilities.
Itiscriticalforsellerstododuediligencetoauthenticatethequalityandexpertiseofaconsultant.
WeencourageeverysellertostartwiththeassumptionthattherearenosilverbulletstobeingasuccessfulselleronAmazon–ittakesoperationaldisciplineandrelevantdatatodothiswell,solookforconsultantswhocanhelpwithoperationsanddata.
45CompanyChannelservedPhoneContactLocationAllIndustryConsultingMultichannel(972)885-9262steve@allindustryconsulting.
comUSAAmazonConsultingExpertsAmazon(732)695-6355USABuyboxExpertsMultichannel(801)900-4723info@buyboxexperts.
comUSACPCStrategyMultichannel(619)677-2453contact@cpcstrategy.
comUSADenizOlmezMultichannel(646)431-0151olmezd@gmail.
comUSADigitalBrandWorksMultichannel(855)464-4019hello@digitalbrandworks.
comUSAElemerceMultichannel(801)742-1640ty@elemerce.
comUSAFitForCommerceMultichannel(973)379-7399info@fitforcommerce.
comUSALancePettitConsultingMultichannellancepettit.
com/page_id=2USALisaSuttoraEcommerceMarketingStrategiesAmazon(206)579-1263lisa@whatdoisell.
comUSAMarketplaceIgnitionMultichannel(866)241-0090infomarketplaceignition.
comUSASimplySalesSolutionsAmazon(407)697-1705kellysimplysalessolutions.
comUSAVelocityMarketingAmazon(888)293-2689lance@velocity-mktg.
comUSA46CompanyChannelservedPhoneContactLocationVostokPartnersAmazon(206)661-3496vostokpartners.
com/contact-us/USAWhiteboxMultichannel(410)929-7608support@whitebox.
coUSAZanomaMultichannel(888)293-2689zanoma.
com/USACross-bordercurrencymanagementIt'stimetoengagehelpwhen:IfyouaresellingproductonaninternationalAmazonmarketplace,youarepayingAmazonupwardsof3.
5%-4.
0%transactionfeetohandlecurrencyexchangeandwiringofyourfundsbacktotheUS.
Thatsortofhiddenfeeissizeableonotherwiselow-marginproducts.
Fortunately,thesesolutionprovidersstreamlinetheprocessforyouandallowyoutocutthatcostinhalf,allowingyoutorecapturemarginyoudidn'trealizeyouwerelosing!
Keyissuestoconsider:Thesesolutionprovidersareabletostreamlinetheprocessbecausetheysetupforeignbankaccountsforyou,andthosebankaccountsrequireabunchofpaperworkinitiallybyyou.
Sopreparetoinvestseveralhoursreviewinglegalpaperworktogetsetupineachforeigncountry–butonceyouaresetup,youaregoodtogo.
47CompanyChannelservedPhoneContactLocationCurrenciesDirectMultichannel(407)900-2174usa@currenciesdirect.
comUKPayoneerMultichannel(800)251-2521x2payoneer.
custhelp.
com/app/login_form/redirect/askUSAWorldfirstMultichannel(844)571-2682enquiries@worldfirst.
comUSA/UKAutomatemessagingIt'stimetoengagehelpwhen:UnlessyouplanonsigningintoyourSellerCentralaccountevery24hoursofeverydayoftheyear,youleaveyourselfexposedtothepossibilitythatanewinquiryfromacustomergoesunansweredwithintherequired24hourperiod.
ThesesolutionprovidershelptomeetAmazon'srequirementofa24-hourtimeframeforrespondingtoAmazoncustomers,whilelettingyouenjoyyourweekendorbriefholidaywithout24x7x365humancoverageofcustomerinquiries.
Keyissuestoconsider:Eveniftheseautomatedmessagingservicessendcustomersagenericresponse,youshouldstillplantoprovidethecustomeramoreexpansiveresponsewithinacoupleofbusinessdays,ascustomerswanttheirquestionsproperlyansweredbeforebuyingyourproductorfilinganegativefeedbackagainstyou.
48CompanyChannelservedPhoneContactLocationChannelReplyMultichannelchannelreply.
com/contact-usUSAFusionByXsellcoMultichannel(+4420)3322-4848info@xsellco.
comUKReplyManagerMultichannel(877)848-1310info@replymanager.
comUSACustomeremailsupportIt'stimetoengagehelpwhen:Sowhathappenswhenyouarestartinggettingdozensofcustomeremailsaday,askingthesametypesofquestionsoverandoverEachemailmustbeansweredquicklyandaccuratelysoastokeepthecustomerhappy.
Ifyou'relookingtostreamlinetheprocessofansweringtheseemails,goodcustomeremailsupportsoftwarewillhelptosemi-automateyourresponses.
ThesamewaythatAmazon'sSellerSupporthascreatedstandardresponsesforcertaincommonlyaskedquestions,thesesoftwareprogramscanhelpyoustreamlineanswerstoyourmostcommoncustomerinquiries.
Keyissuestoconsider:Mostmulti-channelsellersfindthatthelevelofcustomeremailstheygetfromAmazoncustomersisfarlowerthanothermarketplaces.
Andoftenthequestionswillberelatedtosomesortofshipping-relatedissue–soifasellerispredominantlyusingFBAforitsAmazoncatalog,it'slikelysuchsoftwarewon'tbeneededfortheAmazonportionoftheseller'soverallbusiness.
49CompanyChannelservedPhoneContactLocationDesk.
comMultichannel(877)226-9212sales@desk.
comUSAFreshdeskMultichannel(866)832-3090support@freshdesk.
comUSAHelpscoutMultichannelhelpscout.
net/contact/USAZendeskMultichannel(888)670-4887support@zendesk.
comUSAMinimumadvertisedprice(MAP)violationmonitoringIt'stimetoengagehelpwhen:Thissoftwareisusuallyrelevantonlyforbrandowners,ratherthanresellers,asitisthebrandownerthatwantstoidentifyMAP-violatingresellers.
Soifyouareaprivatelabelmanufacturer/brandownersupplyingAmazonresellerswithproductthatissupposedtobesoldatMAPlevels,thesesoftwarepackagescanprovideyouwithaccurate,real-timedataonwhichsellersareviolatingMAPbyhowmuchattimesofdayortheweek.
Thatthenallowsyoutohaveadata-drivendiscussionwithspecificresellersabouttheseissues.
Keyissuestoconsider:Amazondoesn'tmonitorMAPlevelsonproductsforbrandowners.
Soit'suptothebrandownertodothisitself,andworkwithitsowndistributionchannelstoaddresstheseissues.
50CompanyChannelservedPhoneContactLocationChannelIQMultichannel(312)585-3900channeliq.
com/contact-us/USACompeteraMultichannel(888)387-2818info@competera.
netUSAItelligenceMultichannel(949)625-6132support@iTelligence.
comUSAMarketplaceRepricingAmazon(408)874-6835sales@marketplacerepricing.
comUSAMarketTrack(Newmo)Multichannel(415)524-8300newmo.
com/contact/USAOrisIntelMultichannel(614)401-6310orisintel.
com/contact-us/USAPriceGridMultichannelsales@pricegrid.
comUSAPriceManagerMultichannel(800)574-0130info@pricemanager.
comUSAPriceSpectreMultichannelpricespectre.
com/contact.
shtmlUSAProfiteroMultichannel(844)342-7464sales@profitero.
comUSATeikametricsAmazon(855)846-2677info@teikametrics.
comUSAUpstreamCommerceMultichannel(800)815-1842sales@upstreamcommerce.
comUSAWisemapperByWiserMultichannel(855)469-4737info@wiser.
comUSA51VirtualassistantsIt'stimetoengagehelpwhen:Ifyouarespendingfartoomuchtimeontrainable,repetitiveoradministrativetasksthatsomeoneelsecouldhandle,considerseriouslygettingyourselfavirtualassistanttosupportyou.
Maybeit'ssettingupphonecallswithyoursuppliers,oransweringemailsforyou,orbasicbook-keepingorreportinggenerationworkthatyouneedtodoregularlybutfindthatyoudon'thaveenoughtimetostayontopofsuchtasks.
Withthedevelopmentofawholeindustryofskilled,English-speakingassistants,youcanfreeyourselfuptoworkonthehighest-valueactivitiesonlyyoucanaccomplishforyourbusiness.
Keyissuestoconsider:Nooneeverdoesworkaswellasyoudo!
Wellactually,thatmaynotbealwaystrue,butitdoestaketimetogetcomfortabledelegatingresponsibilitiestosomeoneelse,especiallysomeonebasedremotelywhomyouhavenevermetinperson.
ButwithtechnologieslikeSkype,instantmessagingandphoneavailable,ittakesonlyalittledisciplinetoremaininregularcommunicationwithyourassistant.
Furthermore,youwilllikelyfindthatyourvirtualassistantisbetterorganizedonthetasksyouassigntohim/her,astheyhavefewertaskstomanageforyouthanyouhavetomanageacrossyourwholebusiness.
Ifyougodownthepathofusingavirtualassistant,keepinmindthatyouneedtokeepthesepeoplemotivatedandfeelingvalued.
Wesuggestreadingabooklike"VirtualFreedom"byChrisDuckertogetyourselfuptospeedonwhatitrealisticallytakestogetsetupinaneffectivevirtualassistantrelationship.
52CompanyChannelservedPhoneContactLocation20Four7VAMultichannel(443)856-4882info@20four7va.
comUSA247virtualassistants.
comMultichannel(267)632-6605247virtualassistants.
com/contact-virtual-assistant.
phpUSAHireMyMomMultichannel(281)757-2207hiremymom.
com/contact-usUSAlongerdays.
comMultichannel(800)507-1622longerdays.
com/contact-us/USAmytasker.
comMultichannel(212)913-9208info@mytasker.
comIndiaTimeEtcMultichannel(800)297-8540web.
timeetc.
com/powerful/contactUSAuassist.
meMultichannel(305)507-8406info@uassist.
meUSAVirtualStaffFinderMultichannelvirtualstafffinder.
com/contact/Philippinesvirtualemployee.
comMultichannel(877)697-8006virtualemployee.
com/contactusIndiaZirtualMultichannel(800)997-9714info.
zirtual.
com/request-a-consultationUSABeyondAmazonCHAPTER654LandingpagesIt'stimetoengagehelpwhen:Commonsituationsincludeyouarebuildingashoppingsiteusingyourowndomain,oryouarecreatingatemporaryflashsite–inbothsituations,youprobablydon'twanttowasteabunchoftimefiguringouthowtogetyoursiteoperationalandlookingdecentforcustomers.
Fortunately,theseprovidersofferyoueasy-to-use,inexpensivetoolssoyoucanfocusonselling,ratherthanbecomingafrustratedwebdesigner.
Keyissuestoconsider:Speedvs.
bell-and-whistlesfunctionalityisthemajortradeoff.
Whileyoumayneedamorepermanentsite,thetoolsoftheseprovidersaremeanttogetyouupandrunningquickly.
Ifyouwantmuchmoreadvancedfunctionality,itwilltaketimeandlikelythehelpofawebdesignertogetjusttheperfectlookandfeelforyourlong-termsite.
CompanyChannelservedPhoneContactLocationLaunchrockMultichannel(866)832-3090launchrock.
com/supportUSAPrefineryMultichannel(512)850-4277prefinery.
com/contactUSA55LogodesignIt'stimetoengagehelpwhen:Ifyouarebuildingyourownwebsiteoryourownbrand,youwilllikelywanttobuildalogofortheseassets.
Andyoumostlikelyaren'tasartisticasyouareentrepreneurial,soweencourageyoutolookatthesesolutionproviders–someofferasingledesign,whileothersuseacompetitiveapproachtogettingyoumanyoptionsfromwhichtopickyourpreferred.
Keyissuestoconsider:SomeofthesesitesallowyoutoenforceanNDAwithyourdesigners,soasnottopublicizepre-launchthatyourwebsiteorproductiscoming.
Whileit'sgoodtogivedesignerssomeinformationonwhatthewebsiteorproductismeanttodoandtargetedtowards,youhavetheconstanttradeoffofwhatdoyousharewithdesignersversushowmuchback-and-forthareyouwillingtoacceptbecausetheydon'thaveafullflavorofwhatyouareintendingtodowiththelogo.
CompanyChannelservedPhoneContactLocation48HoursLogoMultichannel48hourslogo.
com/contacts.
phpUSA99DesignsMultichannel(800)513-167899designs.
com/design-consultationUSACrowdStudioMultichannelIndiaCrowdsiteMultichannel(646)741-2098crowdsite.
com/contact/EU56CompanyChannelservedPhoneContactLocationDesignContestMultichannel(888)906-1888designcontest.
com/contact-us/USADesignCrowdMultichannel(800)377-6955designcrowd.
com/contactAustraliaDesignHillMultichannel(877)777-6575designhill.
com/contactIndiaDigiServedMultichanneldigiserved.
com/USASocialmedia&SEOIt'stimetoengagehelpwhen:Ifyouhaveyourownsiteorbrand,itcanbebeneficialtobringinanexpert–evenforjustafewmonths–tobuildexposureofyourassetsquickly,withthecarefulexpertiseofsomeonewhodoesthissortofthingoverandover.
Theycanprovidebandwidthcreatingnewmarketingcontentthatisusedtospreadthewordonyourproduct/site,ortheycanmanagethedistributionofanyexistingcontentyoualreadyhave.
Keyissuestoconsider:Whilenodirectorycouldpossiblyincludealloftheskilledsocialmediamarketingpeopleoutthere,wehaveincludedafewtogetyoustarted.
Therearemanyskilledpeopleinthisspace,soifyouarelookingatimprovingawarenessinalocalgeographicarea,youshouldbecomfortableaskingaroundtoothercompanieswhomighthavehaddirectexperiencewithlocalproviders.
57CompanyChannelservedPhoneContactLocationBigLeapMultichannel(801)436-3003bigleap.
com/contact/USAFoxwellDigitalMultichannelfoxwelldigital.
com/lets-talk/USAMicroMediaMarketingMultichannel(347)878-6696micromediamarketing.
com/#contactUSARumorAdvertisingMultichannel(801)355-5510rumoradvertising.
com/contact.
phpUSASEONationalMultichannel(855)736-6285seonational.
com/seo-company/USATaskoutsourcingIt'stimetoengagehelpwhen:Let'sfaceit-youdon'thaveenoughtimetogeteverythingdone!
Thereisliterallyawholeworldoftalentedfreelancersouttherethatcanhandleallsortsofprojectsforyou.
Ifyou'rerunningshortontimeorspecificexpertisetocompletespecifictypesoftasks,thesecompaniesorganizefreelancerstomakeiteasierforyoutofindpeoplewhowillhelpyouwithspecifictasks,rangingfromconsulting,designing,writing,creatinglistings,improvingmarketingmaterials,buildingwebsitesorsoftware,tohandlingrepetitivedatalook-uptasks.
ChancesaresomeotherAmazonsellershavealreadydefinedAmazon-sellertasksforthesefreelancerstohandle.
It'sdefinitelyworthexploringwhattalentedhelpmightbeouttheretosupportyourbusinesstoday.
58Keyissuestoconsider:Sometasksmayinvolvesharingconfidentialorsemi-confidentialinformation,sobecarefulaboutwhatyouchoosetooutsource.
Checktoseethatyourworkisbeingdonebythepersonyou'retalkingwithonthesesites--sometimesworkgetsfarmedoutagain,andyoudon'tactuallyknowwho'sdoingthework.
Interviewmultiplepeopleandgivethemsmalltestprojectstoseeifyouhavegoodcommunicationsandworkwelltogetherongettingexpectedresultsbackwithintheexpectedtimeframe.
CompanyChannelservedContactLocationFreelancerMultichannelsignuponthesiteWorldwideUpworkMultichannelsignuponthesiteWorldwideFiverrMultichannelsignuponthesiteWorldwide59SellmoreeffectivelyandefficientlyBigCommerceistheleadingecommerceplatformforfast-growingandmid-marketbrands.
AccordingtoanalysisconductedbymarketresearchfirmIpsos,onlinestoresbuiltonBigCommercegrowapproximatelytwiceasfastastheecommerceindustryaverage.
BigCommerce'scloud-basedplatformenablesmerchantssuchasCetaphil,Dorco,DuckCommander,MarthaStewartandTravelprotocost-effectivelygrowtheirbusinesseswithmoretraffic,higherconversionandsuperiorperformance.
BigCommercesupportsclientsfromitsheadquartersinAustin,TexasandofficesinSanFranciscoandSydney.
ThePROSPERShowforAmazonSellersEverythinganAmazonsellerneedstoknowtoincreaseprofitabilityandstreamlineitsbusiness.
PROSPERShowattendeesgettherareopportunitytolearnbestpracticesandinsightsfrommorethanadozenformerAmazonbusinessleadersand40+executivesfromleadingsolutionprovidercompanies.
Theeventfeaturespaneldiscussionsabouteachmajorbusinessoperationincludinginventory/ordermanagement,taxcollection&remittance,accounting,productreviewsandfeedback,businessoutsourcing,privatelabeldevelopment,internationalexpansion,riskmanagement,re-pricing,managingSellerPerformance,andmore.
http://prospershow.
com/REQUESTADEMO60AbouttheauthorsJamesThomsonisPartnerofBuyboxExperts,aconsultancysupportingbrandssellingonAmazonandothermarketplaces.
HeisalsopresidentofPROSPERShow,acontinuingeducationconferencefocusedondevelopingtrainingandbest-practicematerialsforearly-stageonlinesellers.
Inpreviousroles,JameswastheformerheadofAmazonServices(thatpartofAmazonthatrecruits100,000newsellerstotheAmazonmarketplaceeachyear),thefirstFBAaccountmanager,abankerandmanagementconsultant.
HeearnedanMBAfromVanderbiltUniversityandPh.
D.
inMarketingfromtheKelloggSchoolatNorthwesternUniversity.
HeisaregularcontributortoPracticalE-CommerceandWebRetailer.
JosephHansenisthefounderofBuyBoxExperts,amarketingagencyformediumtolargescaleonlinesellers.
BuyBoxExpertshelpsmanagementteamstoimprovetheirapproachtoproductacquisitionanddistributiononAmazonandeBay,whilealsoprovidingtrainingandtechnicalexpertisefortheirstaffingneeds.
Heisalsotheco-founderofthePROSPERShow.
Asaseasonedentrepreneur,Hansenhasalsoco-foundedthreeonlinecompaniesthathelaterwentontosell-FlirtyAprons,Lullabibs,andSentrik.
HeholdsaBachelor'sdegreeinExerciseSciencefromBrighamYoungUniversity.
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