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PearsonOnscreenPlatform(POP)LocalAreaNetwork(LAN)indepthguideVersion1.
0October201402What'sinthisguideContents1TechnicalrequirementsReadmore2InstallationReadmore3AdministratorDashboardReadmore4InvigilatorDashboardReadmore5TestPlayerReadmore6UpgradingPOPReadmore03SectionTwoTechnicalrequirements106Communication&networking04Introduction05Minimumspecifications07TestPlayermachinesetup04InthissectionThissectionwilloutlinetheminimumrequirementstorunthePearsonOnscreenPlatform(POP)software,IntroductionInordertosuccessfullyruntests,thefollowingfourpiecesofsoftwarewillneedtobeinstalled:1.
ExamCentreService–ontheserverornetworkedcomputer,toallowlocaldistributionofthesoftware,includingcommunicationbetweenthecentreandthePearsonserver.
2.
AdministratorDashboard–toallowtheadministrationoftheexamsandsettingupofInvigilators.
3.
InvigilatorDashboard–tocontrolthetestandmonitorlearnerprogression.
4.
TestPlayer–toallowlearnerstositthetest.
ConnectiontotheInternetisrequiredonlyfortheExamCentreServiceandthismustbeavailableforthedurationoftheexam.
AnormalADSLconnectionisrecommended(1Mb)althoughhigherspeedswillenhancetheoverallperformance.
ItisessentialthatallmachinesusedaresettoGreenwichMeanTime.
Thiswillsynchronisewithourserversandallowallmachinestocommunicatewitheachother.
YoucanuseTimeProtocoltomakesureyoursystemsaresetuptothecorrecttime.
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PleasenotethatthesoftwarehasbeenmadetorunonprofessionaloperatingsystemsandwedonotsupportHomeeditionofWindows.
05MinimumspecificationsExamCentreServicePCwith:PentiumIIIwith900MhzprocessorAccesstoInternet(ADSL1Mbminimum)viareliableISP10/100MbpsnetworkinterfaceadapterDiskspaceaccordingtocentresizeandneedsashareddrivevisibleforallnetworkusers,withminimum1Gbofspacetobeusedforinstallation,testandresponsepackages.
Thisspacewillvarydependingonthenumberoflearnersinthecentre,thenumberandthesizeoftests.
WindowsXPoraboveMicrosoft.
Net4.
0(FullorExtendedversion)oraboveImportant:Firewallportsthatneedtobeopen52221,52222,443TestPlayerPCswith:PentiumIIIwith900Mhzprocessor1GbRAMmemory100MbstoragecapacityMinimum1024x768screenresolution10/100Mbpsnetworkinterfaceadapter(forlocalmodeonly)Soundrecordingdevice(forlanguageassessments)Speakers/headphones(forsound-basedassessments)WindowsMediaPlayer11(orabove)MicrosoftVisualC++2012AccesstoInternet(ADSL1Mbmini-mum)viareliableISP(ifonlinemode)WindowsXPoraboveMicrosoft.
Net4.
0(FullorExtendedversion)oraboveAdministratorDashboard/InvigilatorDashboardPCwith:PentiumIIIwith900Mhzprocessor2GbRAMmemory10/100MbpsnetworkinterfaceadapterPrinter(localornetork)–optionalWindowsXP(orabove)Microsoft.
Net4.
0(FullorExtendedversion)oraboveImportant:Firewallportsthatneedtobeopen52221,52222,44306CommunicationandnetworkingTheExamCentreServiceservercommunicatesvia'https'(Port443TCP)toPearsonserversusingthetwoserviceendpointsbelow:TheExamCentreServiceclientcommunicatestotheExamCentreServiceserveroverports52222andthenincrementallythereafter.
Portrangetobeopenof52222–52250.
AnysoftwarefirewallontheExamCentreServiceserverwillneedtobeopentoallowExamCentreServicetocommunication.
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Important:Yournetworkmusthavebi-directionalaccessoverport443toreachIP/webaddresses159.
182.
72.
158andbtecng.
pearson.
com.
07TestPlayermachinesetupBeforerunningatestontheTestPlayerensurethattherearenobackgroundapplicationsrunning.
TestPlayersaredesignedtostopcandidatesfromusingotherapplicationswhiletheTestPlayerisactive.
TheTestPlayerwillshowanerrorifanapplicationrunsduringthetest,thiscouldcausethecandidatetolosetimewhiletheerrorisresolved.
Thepromptforthiserrorisasfollows:TestViolationError-Lossoffocus.
Ifyouareseeingthiserrorcallyouraccountspecialiston08444632535tounblocktherelevantTestPlayer.
08SectionThreeInstallation209Overviewofsoftwaresetup10Installation09InthissectionThissectionwillshowyouhowtoinstallandsetupthePearsonOnscreenPlatformsothatyoucanrunonscreentestsfornextgenerationBTECFirsts(NQF).
OverviewofsoftwaresetupThePearsonOnscreenPlatforminstallationpackageconsistsoffourseparatecomponentsasdescribedbelow:1.
ExamCentreService:Thiscomponentisinstalledonyourserver,althoughitmaybeinstalledonanynetworkedcomputer.
ThisservicerunsinthebackgroundandisusedbytheothercomponentsofthesoftwaretocommunicatewithoneanotherandPearson.
2.
AdministratorDashboard:ThiscomponentshouldbeinstalledontheExamOfficer'smachine.
ItisusedtodownloadtheonscreentestsandassignteststoInvigilators.
3.
InvigilatorDashboard:Thiscomponentneedstobeinstalledonacomputerinallroomswheretestsaretakingplace(usuallyateacher'smachine).
OnlyoneInvigilatorDashboardisneededperroom.
4.
TestPlayer:Thesecomponentsmustbeinstalledoneachcomputerwherelearnerswillbesittingtests.
Itistheprogramthatlearnerslogintoinordertositatest.
WheninstallingthePearsonOnscreenPlatformsoftwarethereisanaccompanyingvideopodcasttohelpyouwiththeinstallation.
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Youmusthaveadministrationrightstothecomputerinordertoinstallthissoftware.
10InstallationSTEP1-InstallingtheExamCentreServiceThecomputerswiththeDashboardsandTestPlayersonthemmusthavefullaccesstotheExamCentreService.
Someserverswillnotallowforfullaccessfromnetworkedcomputers.
WewouldthereforerecommendthattheExamCentreServiceisinstalledonanetworkedmachineapartfromtheserver.
Thismachinemustbeaccessibleoverthenetworkandhaveanoutgoingconnectiontotheinternet.
GoodpracticeistoputtheExamCentreServiceonthemachinewhereyouintendtoinstalltheAdministratorDashboard.
ThisensuresthattheAdministratorDashboardhasdirectaccesstotheExamCentreService.
DownloadtheExamCentreServiceinstallationpackagebyclickinghere.
TheExamCentreServiceinstallerisan'.
msi'package.
Toinstalltheprogramme,runthispackageonthecomputerorserveryouwishtoinstalltheExamCentreServiceonandfollowthe'setupwizard'instructionsonscreen.
11InstallationcontinuedWerecommendyouusethefilepathswhicharespecifiedintheinstallationprocess.
Changingthesepathsmaycauseerrorswhenthesoftwareisrunning.
Ifyouhaveaproxyserveryoumayusetheenableproxyoptionintheinstallerandinsertyourproxysettings.
However,ifproxysettingsareheldelsewhereonthecomputer(e.
g.
InternetExplorer)theinstallerwillpickthesedetailsupwithouttickingthe'enableproxy'box.
STEP2-InstallingtheAdministratorDashboard,InvigilatorDashboardandTestPlayerTheinstallationpackagesforthesoftwarewillnowbeavailablewithin'Apps'inthedatastorefolder.
Fromthecomputerwhereyouwishtoinstallthepackages,navigatetotheshareddatastorefolder.
WewouldrecommendthatyouinstalltheAdministratordashboardontheexamsofficer'scomputerastheapplicationisusedfortheadministratorofexams.
InvigilatorDashboardmustbeinstalledononlyonecomputerineachexamroom(tobeusedbytheLeadInvigilatorduringthetest).
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Proxysettingsmustbeinthecorrectformat:http://proxyserver:8080/12InstallationcontinuedTheTestPlayermustbeinstalledonaseparatecomputertotherestofthesoftwarecomponents.
WheninstallingtheTestPlayeritmaynotbenecessarytoinsertanaddressintothe'Invigilator'sFullComputerName'box.
ThesoftwareshouldautomaticallyfindtheopenedInvigilatorDashboardonthenetwork.
Ifyoue-mailacopyofthe'README'notepad(the'README'fileopensbydefaultafterinstallingtheExamCentreService)toyourself,youcancopyandpastetherelevantinstalllinkcontainedinthe'README'filetoawebbrowserorintothe'Run'(windowskey+R)ontherelevantPC.
13InstallationcontinuedSTEP3-RunthedemotestYouwillbeabletorunthedemotesttitled'Testunit1'fromtheAdministratorDashboard.
Thiswillconfirmthesoftwarehasdownloadedandthatitisworkingcorrectly.
GuidesandvideosforusingthePearsonOnscreenPlatformsoftwarecanbefoundontheEdexcelwebsite.
YoucanalsousethelivechatwithintheEdexcelwebsitetocontactthesupportteamforfurtherassistanceandguidance.
14SectionFourAdministratorDashboard315Logginginandserverselection16Creatinginvigilators17Creatingrooms18Downloadingtestpackage19Activatingtestpackage20Preparingassessment23Monitorlearnerprogress24Uploading15InthissectionInthissectionyouwillbeshownhowtocreatenewexamrooms,invigilatoraccounts,andhowtosetupexamsbyassigninglearnerstorooms.
Reminder:TheAdministratorDashboardisusedtodownload,activateandassignteststospecificroomsandinvigilatorswithinyourcentre.
ItistypicallyinstalledonExamOfficer'scomputerandcommunicateswiththerestofthesoftware.
LogginginandserverselectionLogintotheAdministratorDashboardIfyouhavenotreceivedyourlogindetailspleasecontactyourAccountSpecialistforfurthersupportIfyoucan'tseeyourserver,tryeitherclickingthe'Refresh'buttonor'Addmanually'.
Whenaddingmanually,typeinthefullname(includingdomain)ofthePCwheretheExamCentreServicehasbeeninstalledto,thenpress'Test'tomakesuretheserverhasbeenfoundandclick'Add'tosavethechanges.
16CreatinginvigilatorsOnceyouhavesuccessfullyloggedinyouwillneedtocreateaninvigilatorforthetest.
1.
Clickon'CreateNew'undertheInvigilatorstabinthelefthandsidemenu2.
Completeallofthefields,makesuretotickthe'Active'boxandclick'Create'3.
Makeanoteoftheusernameandpassword,whichyoucanpassontotheinvigilator4.
Oncecompleted,click'ListInvigilators'toviewalltheinvigilatorsyouhavecreated5.
Fromhereyouareabletomanagetheinvigilatorsbyeitherselectingthe'bin'icontodeleteorthe'padlock'icontochangethepassword!
Iftheinvigilatortriestologinwithincorrectpasswordmorethan3times,theaccountwillbelockedandyouneedtotickthe'Active'boxagaintounlocktheinvigilator17CreatingroomsOnceyouhavecreatedinvigilatoraccountsyouneedtocreatearoomwhereyouwillplacethecandidates.
1.
Clickon'CreateNewRoom'underthe'Classrooms'tabinthelefthandsidemenu.
2.
Nameyourroomandassigntheinvigilatorfromthedrop-downmenu.
3.
Oncecompleted,click'ListRooms'toviewalltheroomsyouhavecreated4.
Fromhereyouareabletomanagetheroomsbyeitherselectingthe'bin'icontodeletetheroomorclickingthenameoftheroomtoeditthenameandchangetheinvigilatorWatchthisvideotofindouthowtocreateroomsandinvigilators.
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Alwaysassigndifferentinvigilatorforeveryroomyouhavecreated!
18DownloadingtestpackageNowthatyouhavecreatedyourroomsandinvigilators,youcandownloadthetestpackage.
1.
Clickon'ListOrders'underthe'Orders'tabinthelefthandsidemenu2.
Selecttherequiredtestpackageandclick'Downloadpackage'iconfromthe'Actions'column3.
Ifthedownloaddoesn'tstartautomatically,click'Download'button4.
Oncedownloaded,youwillgettheconfirmationbox5.
Thestatusnowsays'PackageDownloaded'19ActivatingtestpackageOncethepackageisdownloadeditisimportanttoactivateitotherwiseyouwon'tbeabletoseeyourlearnerswhenpreparingtheassessment.
1.
Gobackto'ListOrders'pageandclickthefirsticoninthe'Actions'column,whichnowsays'ActivatePackage'2.
Onthenextscreenclick'Activate'3.
Onceactivated,youwillgettheconfirmationbox4.
Thestatusnowsays'PackageActivated'20PreparingassessmentNowthatthetestpackageisdownloadedandactivatedyoucanassignyourcandidatestorooms.
1.
Onthe'Orders'page,clickonthefirsticoninthe'Actions'column,whichnowsays'PrepareAssessment'2.
Newtabwillopen21Preparingassessment3.
Selecttheroomfromtheupperrighthandsidewindowandmoveittothemainlefthandsidewindowbypressing'screenClickonthe'Order'toviewtheassignedcandidatesandtheir'Learnernumbers'Clickonthe'Printlog-ins'icontoprintoutyourcandidatesOrderandLearnernumbersThisinformationshouldbeprintedandcutoutsothatlearnerscanbehandedtheirrelevantlogindetailsandshouldonlybegiventolearnerswhentheyareinthetestroompriortothestartofthetest28StartingthetestOncethelearnershavereceivedtheirlogindetails,theyarereadytologintotheTestPlayer.
Allthelearnercomputersshouldbedisplayingthewelcomescreen:ThelearnerswillbeabletoentertheirOrderandLearnernumbersandclick'OK'.
Thiswilllogthemintothestartscreenoftheirtestwheretheyneedtowaitfortheinvigilatortoproceed.
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Important:Makesuretodisableanybackgroundapplicationsonlearnercomputersbeforerunningatest29StartingthetestAsthelearnerslogintostartthetest,theInvigilatorDashboardwillupdatethe'connectivity'and'examstate':ConnectivitystatewillchangefromOffline[]toOnline[]ExamstatewillchangefromNotstarted[]toAwaitingapproval[]1.
Selectthelearnersbyclickingontheirnames2.
Inordertoselectmultiplelearners,hold'Ctrl'keywhenselecting3.
Oncethelearnersarereadytostart,pressthe'Start'button4.
Thelearnerswillnowbeabletopress'StartTest'buttonontheirTestPlayerWatchthisvideotofindouthowtostartthetest.
continued!
Important:YoumustensurethatlearnersDONOTstartthetestuntilyouadvisethemtodoso.
Itisrecommendedtocheckthelearnerdetailsarecorrectoneachofthelearnercomputers,i.
e.
theirnameandtest.
30MarkingcandidatesasabsentIfthelearnersdon'tshowupfortheexam,youwillneedtomarkthemasabsent.
1.
Highlighttheabsentcandidate2.
Press'MarkAbsent/Present'button3.
Ifthelearnerarrivesafterbeingmarkedasabsent,pressthebuttonagaintomarkthemaspresent4.
TheExamstatewillnowchangetoAbsent[]Watchthisvideotofindouthowtomarkcandidatesasabsent.
31MonitorlearnerprogressYouwillbeabletomonitoreachlearner'sprogressonthedashboard-howmuchtimeisleftandhowmanyquestionshavebeenansweredsofar.
Thisisupdatedinrealtimeasthelearnermovestoanotherquestioninthetest.
Ifyouhaveappliedforextratimeandtherequesthasbeengrantedforthelearner,itwillbevisibleinthe'TimeLeft'column(additional25%).
EnsurethatalltheguidelinesintheInstructionfortheConductoftheExamination(ICE)documentarefollowedthroughoutthedurationofthetestuntillearnershaveleftthetestroom.
PleaserefertotheICEdocumentforfurtherinformationaboutconductduringtheexamination.
LearnerswithextratimeConductduringthetest32CompletedtestsAttheendofeachtest,learnerscanclickonthe'Finish'buttontoendthesession/completethetestandreturntothewelcomescreen.
Oncealearnerhascompletedthetest,theirConnectivitystatewillchangetoOffline[]andtheExamstatewillchangetoCompleted[].
ThisisapplicabletolearnerswhohaveeithercompletedthetestortheyhaverunoutoftimeLearnersshouldquietlyadviseyouiftheyfinishthetestearlyWhenthelearnercompletesthetest,thecomputershouldbedisplayingthewelcomescreenClicktheredcrossatthetoprighthandsideofthescreentoclosetheTestPlayer33ChecklistforinvigilatorsTheidentityofeverylearnerattendingthetesthasbeenconfirmedLearnersareseatedinaccordancewiththeprescribedseatingarrangementsAnITtechnicianisavailableduringsetupandatthestartofthetestLearnershavebeenmadeawarethattheymustnotendthetestwithoutad-visinganinvigilatorLearnershavebeeninstructednottobringanynotesintothetestroomAblanksheetofpaperhasbeenprovidedtoalllearnersformakingroughnotes.
LearnershavebeennotifiedthatthesenoteswillnotbemarkedAlltestshavebeenunlockedThecorrectlearnerissittingthecorrecttestBeforethetest34ChecklistforinvigilatorsExamconditionsarebeingmetinaccordancewiththeInstructionsfortheConductoftheExamination(EdexcelBTECLevel1/Level2Firsts)Callsupportimmediatelyincaseoftechnicalissues(08444632535)DuringthetestAlllearnershaveusedthe'FINISH'buttontocompletethetestAllnotesfromthelearnershavebeencollectedandsecurelydestroyedAdvisetheExamsOfficer(AdministratorDashboarduser)thatthetesthasbeencompletedPasstheseatingplanandattendanceregistertotheExamsOfficerAfterthetest35SectionSixTestPlayer536Accessibilityguidance42Securityfeatures43Unblockingtestviolations44Connectivitysettings47Recoveringtests36InthissectionInthissectionyouwillbeintroducedtotheTestPlayer.
Ithasbeendesignedtoservetestcandidatesandadheretoindividualneeds,whilstmaintainingthesecurityoftests.
AccessibilityguidanceActivatethenotepadviathetoolbarThesizeandcolourofthefontforyournotescanbeadjustedusingthecontrolsprovidedNotesyoumakewillbekeptforthedurationofthetest.
Ifyouleaveaquestionandreturntoitlater,yournoteswillstillbethere.
Youwillneedtoopenthenotepadagainviathetoolbartoseethem.
However,theywillbeavailabletoyouatalltimesduringthetest.
Notesyoumakearespecifictothequestiontheyaremadeonsocanonlybeseenwhenonthatquestion.
Noteswillnotbemarkedandwillbediscardedattheendofthetest.
IfrequiredyouwillbeabletoactivatethecalculatorviathetoolbarYouareabletocopyyourcalculationsdirectlyintotheworkingboxwhenthequestionrequiresitwithabuttononthecalculatorcalled'copytoworkingbox'.
NotepadCalculator37AccessibilityguidanceHotspotquestionsarecompletedbyselectinganareaonadiagramorimagecorrespondingtothecorrectanswerWhenmovingthemousepointeroveradiagramcontainingoneormorehotspotsitwillchangeintoahandwhenoveraselectablearea.
Clickontheareatoselectitasyouranswer,itwillchangecolourtoindicatethatyouhaveselectedit'Hotspot'questions38AccessibilityguidanceAccesstoalloftheTestPlayer'saccessibilityfunctionscanbefoundontheaccessibilitypanel.
Itcanbeactivatedeitherbypressing'Ctrl+e',orclickingtheicononthetoolbar[].
AllfunctionalitywithintheTestPlayerisaccessibleviathekeyboard.
Youcannavigatearoundthescreenbyusingthetabkeyandclickingthespacebartoselect,oruseadedicatedkeyboardshortcut.
Insomecasesyoucandoboth.
KeyboardshortcutsCtrl+d-nextquestionCtrl+s-previousquestionCtrl+q-Openquestionnavigator(repeattoclose)UsethearrowkeystochoosethequestionyouwishtoopenCtrl+e-opentheaccessibilitypanel(repeattoclose)F2-switchesthefocusbetweenthequestionandthetoolbar,sothatkeyboardusersdonothavetotabthroughallelementsonscreen.
Whenfocusisonthetoolbartabbingwillremainonthetoolbar,andsimilarly,whenthefocusisonthequestiontabbingwillremainwithinthequestioncontent.
Tab-moveforwardbetweenitemsShiftTab-movebackwardsbetweenitemsSpacebar-select/clickAccessibility39Accessibilityguidance'Drag&Drop'questionsKeyboardusersshouldtabtoandselecttheoptionthattheythinkiscorrect,ortheareatheywanttodragsomethingto.
Tabbingtoandselectingtheappropriatecounterpart,labelordropareawillcompletethemovement.
'Drop-downbox'questionsKeyboardusersshouldtabtothedrop-downboxtheyrequireandusetheupanddownarrowkeystochoosetheanswertheywishtoselect.
EnlargingvisualmediaRight-clickingwiththemouseonvisualmedia,suchaspicturesanddiagramstogglesbetweennormalandfullscreenview.
ZoomZoomfunctionalitycanbeaccessedviatheaccessibilitypanel.
Adjustthezoomlevelusingtheplusandminusbuttonsprovided.
ZoomlevelcanberesettothedefaultlevelusingtherefreshbuttonAccessibilitycontinued40AccessibilityguidanceUsethedirectionalbuttonsfoundonthesamepartoftheaccessibilitypaneltonavigatearoundthescreen.
ColourFiltersAnumberofcolouredfilterscanbeactivatedusingtheaccessibilitypanel.
Theseareintendedtomimictheactionofcolouredoverlaysusedbysomedyslexiasufferers,whofindthemusefulwheninteractingwithtext-basedmaterials.
However,someofthevideosandanimationsusedwithinourtestsaredifficulttoseeclearlywhenusingthefilters.
Onquestionswherethereisavideooranimation,candidatesareadvisedtotemporarilyturn-offthefiltertheyareusingwhilstviewingthevideooranimationandre-activatethefilteroncetheyhaveviewedit.
Accessibilitycontinued41AccessibilityguidanceTooltipsAdditionalhelponthefunctionoficons/buttonscanbeactivatedviathetooltipoptionwithintheaccessibilitypanel.
CalculatorActivatethecalculatorviathetoolbarThecalculatoriskeyboardaccessibleandcanbeoperatedusingthetaborarrowkeystomovetonumbersorsymbolsandthespacebartoselect.
Accessibilitycontinued42SecurityfeaturesTheTestPlayerisdesignedto'lockdown'thetestcomputersothatcandidatescannotaccessotherapplicationsduringtests.
Whenatestcandidatelogsin,anyapplicationswhichareopen,suchasaninstanceofInternetExplorerorMicrosoftWord,areclosed.
Ifcandidatesattempttocomeoutofthetestwhilstitisrunning,theywillreceiveamessagesaying'TestViolation–LossofFocus'.
TheInvigilatorDashboardwillindicatethatthespecificcandidate'stesthas'Faulted'.
ThismayoccurbecauseacandidatehasattemptedtominimiseorclosedowntheTestPlayerusingkeystrokessuchas'Ctrl-Alt-Delete'or'Ctrl-Esc'.
43UnblockingtestviolationsThereisakeyboardshortcutwhichwillallowyouto'Unblock'theTestPlayerafteritreceivestheerror.
1.
PressAlt,ShiftandF12atthesametime.
2.
Enterthepasswordinthepasswordprompt.
Note:Ifyoudonothavethepasswordyouwillneedtocall08444632535torequestit.
3.
Clickonthe'Unblock'button.
4.
Thecandidatemaynowcontinuewiththeirtestasusual.
Why,apartfromasecuritybreach,wouldaTestViolationoccurTestViolationsmayoccurduetotherunningofbackgroundapplications.
Backgroundapplicationsarenotclosedautomaticallywhenacandidatelogsinduetotheirimportance.
AnautomaticupdateorantivirusscancouldcauseaTestViolation,forexample.
44ConnectivitysettingsTheTestPlayerincludesfeaturestotroubleshootconnectivitytotheInvigilatorDashboardandExamCentreService.
InitialisingaconnectionWhentheTestPlayerisfirstopeneditwillattempttofindanInvigilatorDashboardautomatically.
BearinmindthattheInvigilatorDashboardhastoberunningtobefound.
IftheTestPlayercannotautomaticallyfindtheInvigilatorDashboardascreentitled'CheckConnectiontoService'willappear.
TodirecttheTestPlayertoanInvigilatorDashboard:1.
Tryusingthe'Startautodiscover'button.
Ifacomputericonappearsskiptostep4.
2.
Ifnothingappears,usethe'Addmanuallybutton'.
45Connectivitysettings3.
Inthe'Fullcomputername'boxtypethenameofthecomputerwhichrunstheInvigilatorDashboardintheexamroom.
YoucanfindthenameoftheInvigilatorDashboardfromtheControlPanelontheInvigilatorPC.
RightClick'Mycomputer'or'Computer'andclickon'Properties'.
AlternativelyyoucanentertheIPaddressoftheInvigilatorDashboardcomputer.
4.
Ifthecomputershavesuccessfullyconnectedagreentickwillappearatthebottomofthecomputericon.
Thegreentickabovetheiconindicateswhichcomputerisselected.
5.
Ifthecomputerhasn'tconnectedyoumayneedtoenterthenetworkdomainnameafterthecomputername.
Forexample,'computer1'mayneedtobe'computer1.
domain'.
Thisisdependentonnetworkconfiguration.
GothroughSteps2to4tore-enterthecomputername.
continued46Connectivitysettings6.
Whenyouhavesuccessfullyconnectedusethe'TestConnectivity'buttonwhichwillrunthespecifictestsshownbelow:Evenifthefinaltest'Reportingtestcompletion'triggersaredcross(asshown)theconnectivitytesthasbeensuccessful.
IfanyoftheothertestsfailtheremaybeissueswithyourLANconnectivity.
Click'Finish'whenyouarehappywiththeconfiguration.
continued!
Ifyouexperienceconnectivityissuesafteracandidatehasloggedinyoucanaccessthesameconnectivityscreensbypressing'Alt-Shift-F12',typingthepasswordinthepasswordpromptandselectingthe'ConfigureandDiagnose'button.
47RecoveringtestsIfyourcentreexperiencesahardwareissueduringatest,candidatesmayneedtorecoveratestfromadifferentPC.
1.
LoadtheTestPlayeronanewmachineandloginwiththecandidate'sdetails.
2.
Press'Alt-Shift-F12'andenterthepassword.
3.
TheRecoverbuttonwillbeavailable,pressitandthecandidatecancontinuefromwheretheyleftoff.
Note:Ifyoudonothavethepasswordyouwillneedtocall08444632535torequestit.
48SectionOneUpgradingPOP651Componentupgrades49Uninstall50Installupgrade49InthissectionThepurposeofthissectionistohelpyouupgradethePearsonOnscreenPlatformtothelatestversionavailable.
UninstallThefirststepistoremove(uninstall)anyexistingversionsthatyouhavestoredonyourserverornetworkedPC.
Tofindthesoftwareyoucanfollowthisfilepath:Start>ControlPanel>ProgrammesandFeatures>ScrolldowntheinstalledprogrammesuntilyoufindExamCentreService.
Ifyouplaceyourcursoroverthe'ExamCentreService'andrightclick,itwillgiveyouanoptiontouninstall.
Clickuninstall,likeso:SomeuninstallsrequireyoutorestartyourPC.
Ifso,makesurethatyousaveanyimportantworkandcloseallrunningprogrammes.
Theuninstallwillnotaffecttheotherpartsofthesoftware(Admindashboard,Invigilatordashboard,Testplayers),whichshouldbeinstalledonotherPC's.
50InstallupgradeOnceyourPCrestartsyoucaninstallthelatestversionofthesoftware,byclickinghere.
Youmaybeaskedtoconfirmtherunningofthisprogramme,likeso:Afteryouclick'Run'youwillbeaskedtoenteryourcentrenumberintoatextboxfortheExamCentreServicesetup(upgrade).
Onceentered,click'Verify'andthen'Next'.
Thenextstagesoftheupgradewillrunasifthesoftwareiscompletinganewinstallation,butitisactuallyjustupdatingtheExamCentreServiceandthefilesfortheAdministratorDashboard,InvigilatorDashboardandTestPlayer,whichareheldinthe'Apps'folderofyourDatastore.
51ComponentupgradesNowthatyouhavecompletedtheupgradeoftheExamCentreService,theupgradesoftheothersoftwarecomponentswillneedtobecompletedtoo.
Youdonotneedtouninstalltheseprogrammes.
WhenyouopentheAdministratorDashboardyouwillgetamessagethatwillaskyoutodownloadanupgrade.
Doso,andallowthefilestoupdatetheAdministratorDashboardsoftware.
UponcompletionlogintotheAdministratorDashboardandcheckthattheserviceisworkingcorrectly.
RepeatthisprocesswiththeInvigilatorDashboardandTestPlayers.
EachPCwiththeTestPlayersoftwareinstalledonitwillneedtobeupgraded.
Again,logintotheInvigilatorDashboardandTestPlayerstocheckthatthesoftwareisrunningcorrectly.
Pleasecontactexamsofficers@pearson.
comandinformthemthatyouhavenowupdatedyourPearsonOnscreenPlatformandwouldliketoorderademotesttomakesureyoursoftwareisnowrunningcorrectly.
Pleaseensurethatyourunademotestonanyupdatedsoftwarebeforebookingandrunninglivetests.
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Guides,videosandalivechatsupportcanbefoundonourwebsitetohelpwithanyquestionsorqueriesyoumayhaveaboutanystageofrunningorusingthePearsonOnscreenPlatform.