keyscreen
screen 时间:2021-01-12 阅读:()
PerfectCommunicationthroughTechnology,Service,andEducation.
TMInstallation&OperationsManualScreeningControlSoftwareScreenWinScreenWinInstallationandOperationsManualGentnerPartNo.
800-003-343August1999(Rev.
1.
0)Copyright1999byGentnerCommunicationsCorporation.
Allrightsreserved.
GentnerCommunicationsCorporationreservesspecificationprivileges.
Informationinthismanualissubjecttochangewithoutnotice.
ThisequipmentcomplieswiththerequirementsoftheEUguidelines:89/336/EEC"ElectromagneticCompatibility"73/23/EEC"Electricaloperatingmaterialforusewithinspecificvoltagelimits"ConformityoftheequipmentwiththeaboveguidelinesisattestedbytheCEmark.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760Introduction3SalesandCustomerService4TechnicalSupport4Unpacking5WarrantyInstructions5Overview7AboutScreenWin7ScreenWinInterfaceUnit8LineSelection8CallScreening8ScreenedHoldvs.
RegularHold9LineStatusInformationWindows9MessageWindows9Next9SelectThisLineNext9AutomaticLogging9Installation11BeforeYouInstall11PowerRequirements11AuxiliaryEquipment11EquipmentPlacement11PCHardwareRequirements11PCSoftwareRequirements12EnvironmentalRequirements12SoftwareInstallation12HardwareInstallation12SoftwareSetup14Operation18ScreenWinDisplay18UserPromptBar20ScreeningaCaller20CallHandling21LoggingCallerInformation22ableofContentsTTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760TABLEOFCONTENTS2Appendices23AppendixA:Specifications23AppendixB:Warranty24AppendixC:Compliance25FCCPart15Compliance25TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37601CongratulationsonpurchasingtheScreenWintelephone-screeningpackage.
ThisversatilesoftwareandhardwarepackagereplacestheneedforthescreenercontrolsurfacebyallowingallinformationtobeenteredonaPCfordisplayonamonitorwhichtheon-airtalentviews.
Thissoftwarehelpssolvecommunicationproblemscommontotalkshows.
ScreenWinworkswithaPCrunningWindows95orgreater.
Thismanualexplainshowtoinstall,setup,andoperateyourScreenWinhardwareandsoftware.
Italsoprovidesinstructionsonhowtoresolveminortechnicalproblems,shouldanyarise.
IntroductionINTRODUCTION3TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONWHAT'SINTHISMANUAL4Themanualisdividedintothefollowingsections:"Overview"summarizesthemaincapabilitiesofScreenWinsoft-warealongwithinstallationrequirements.
"Installation"explainshowtoinstallScreenWinhardwareandsoftware.
"SetupandOperation"describeshowtoconfigureandrunScreenWinsoftwareforyourspecificapplication.
"Appendices"includeadditionalinformationsuchasspecifica-tions,schematics,compliancestatements,andquickreferences.
Foradditionalhelponhowtoinstall,setup,oroperateScreenWinsoft-ware,pleasecontactGentner:SalesandCustomerServiceTelephone:1.
800.
945.
7730(USA)or1.
801.
975.
7200Fax:1.
800.
933.
5107(USA)or1.
801.
977.
0087e-mail:bcastinfo@gentner.
comTechnicalSupportTelephone:1.
800.
283.
5936(USA)or1.
801.
974.
3760Fax:1.
801.
974.
3638e-mail:tech@gentner.
comGentnerCommunicationsCorporationwww.
gentner.
com1825ResearchWay,SaltLakeCity,UT84119What'sInThisManualTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONUNPACKING5UnpackingPleasemakesureyoureceivedthefollowingitems:WarrantyInstructionsPleaseregisterScreenWinonlinebyvisitingGentnerTechnicalSupportatwww.
gentner.
com.
Whenyourproductisproperlyregistered,GentnerCommunicationswillbeabletoserveyoubettershouldyourequiretechnicalassistance.
Warrantyinformationwillalsobeusedtonotifyyouofupgrades,newproductinformation,etc.
800-003-343800-003-341830-003-203910-003-343830-003-025460-042-002KeyboardOverlay740-003-344830-003-3406TS612ScreenWinSoftwareonCD-ROM806-003-343TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37606TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37602ScreenWinisasoftware/hardwareproductthatreplacestheTS612screeningcontrolsurface,providingscreenerswiththeabilitytoscreencallsandprovidetheon-airtalentavisualreadoutofprescreenedcalls.
DesignedspecificallyfortheTS612,ScreenWinmakestheTS612apowerfultalkshowtelephonesystemallowingthetalenttoseewhoisonholdandwhattheywanttotalkabout.
Inadditiontothismanual,refertotheTS612InstallationandOperationsManual.
ScreenWinfeatures:Hardware-softwarereplacementforscreenerTS612controlsurfaceLineselectionthroughPCkeyboardVisualreadoutallowsprescreeningofcallsScreenedholdallowsbrief,textualdescriptionofcallerVisualdisplayoflinestatusScreenercommunicatestotalentwithPCmessagewindowAutomaticallyscrollthroughcallsintheordertheycalledAutomaticloggingofallinformationenteredbyscreenerHeadingsviewableinEnglish,French,German,orSpanishOverviewAboutScreenWinOVERVIEWABOUTSCREENWIN7TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN8ScreenWinInterfaceUnitTheScreenWinInterfaceUnitisrequiredtointerfacetheTS612systemwithaPCrunningScreenWinsoftware.
TheabovediagramshowsboththefrontandbackpanelsoftheScreenWinInterfaceUnitwithabriefdescriptionofeachconnectionandindicator.
1)PowerIndicator(LED)5)HandsetPort22)ReceiveData(LED)6)TS612ScreenerPort(MaleDB15)3)TransmitData(LED)7)COMport/RS232(FemaleDB9)4)HandsetPort18)PowerConnectorLineSelectionOntheTS612controlsurface,selectionoflinesisasinglebuttonselec-tionandlinestatusisindicatedbycoloredlamps.
ScreenWinandyourPCreplacethecontrolsurfacewithakeyboardandmonitor.
Singlebuttonselectionisprovidedbythekeyboard'sfunctionkeysandvisuallinestatusisprovidedbythecomputermonitor.
TelephoneaudioisprovidedviatheInterfaceUnit(provided)andthehandset(provided).
CallScreeningThescreenercontrolsurfaceprescreenscallsinpreparationforplacingthemon-air.
Itdoesnothavetheabilitytoactuallyplaceacallon-air.
Thefunctionofthescreeneristogatherinformationaboutthecalleranddeterminewhetherornotthiscallerwillbeplacedintheon-airqueue.
ScreenWinallowsthescreenertoenterthecallerinformationintothePCanddisplaythisinformationforthetalentonamonitor.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN9ScreenedHoldvs.
RegularHoldTheTS612indicateswhetheracallisonhold(notscreened)oronscreenedhold(screenedandreadyforair).
Thetwotypesofholdarespecifiedonthecontrolsurface.
Aholdingcallisindicatedbyaslowgreenflash.
Ascreenedcallisindicatedbyarapidredflash.
ScreenWinautomaticallyplacesacallonscreenedholduponcompletionofdataentryorbytheuserholdingthecontrolkeythenpressingthefunctionkeythatcorrespondstothelinetobeputonscreenedhold.
Thecallcanbeplacedonregularholdbypressingthefunctionkey.
LineStatusInformationWindowsScreenWinprovidesawindowforeachlineandcontainsalllinestatusandcallerinformation.
Line-statusinformationisautomaticallygenerat-edthroughthedirectconnectiontothePC.
Callerinformationisenteredviathescreener'skeyboard:callername,city,callertype,gen-der,age,sex,disposition,andtopiccanallbeenteredbythescreener.
Fieldscanbeturnedoff,ifdesired.
MessageWindowThescreenercancommunicateimportantinformationtothetalentwithtextualmessagebox.
Thescreenercanentertheweather,sportsupdates,trafficreports,guestbackgroundinformation,etc.
forthetal-enttoviewonhis/herdedicatedmonitor.
NextKeepingtrackoftheorderofcallsisautomatic.
Whenthescreeningmodeisenabledonstudiocontrolsurfaces,theoldestholdingscreenedcallispickedupastheTS612controlsurface'sNextbuttonispressed.
SelectThisLineNextThescreenercanidentifyanimportantcallwhichthetalentshouldtakenext,byclickingonthelinestatussectionintheLineStatusInformationwindow(seeSelectThisLineNext,page21).
Theon-airtalentwillseeared"SelectThisLineNext"ontheLineStatusInformationwindow.
Thestudiothenselectsthislinebypressingtheappropriatelinebuttononthecontrolsurface.
AutomaticLoggingAlogofallcallscanbeautomaticallysavedandprinted.
Thesavedlogcanbeeasilyimportedintoadatabaseforresearchpurposes.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
376010TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37603ScreenWinisdesignedtofunctionwiththeTS612TelephoneSystem.
Tomaximizeyourhardware/softwarefunctionality,werecommendthatyoutakethefollowingfactorsintoconsideration:PowerRequirementsTheInterfaceUnitaccommodatesavoltagerequirementof12Vdcwithitsdirectplug-inpowermodule.
AuxiliaryEquipmentAnyauxiliaryequipmenttobeusedwithScreenWin(i.
e.
TS612TelephoneSystem,TS612NetworkInterface,etc.
)shouldbeavailableatthetimeofinstallation.
EquipmentPlacementTheTS612TelephoneSystemshouldalreadybeinstalledandoperationalpriortoinstallingyourScreenWinhardware/software.
TheScreenWinInterfaceUnitistypicallyplacedwithin25feetoftheTS612Mainframe.
PCHardwareRequirementsPCwithaPentium133processororbetter32MBRAM5MBfreediskdrivespaceVideocardsupporting1024X768screenresolution3.
5-inchdiskdriveCD-ROMdrive2SVGAmonitorswith1024X768resolutionInstallationBeforeYouInstallINSTALLATIONBEFOREYOUINSTALL11TheTS612TelephoneSystemshouldalreadybeinstalledandoperationalbeforeinstallingScreenWinhardware.
ThisYadaptershouldbeusedonlyifthesecondmonitorwillbecon-nectedwithamonitorcableassem-blylessthan20feetlong.
IfdrivingtwomonitorsloadsyourcomputersVGAcardtooheavily,orifadistanceofgreaterthan20feetisrequiredforthesecondmonitor,aVGAdrivermustbeused.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWAREINSTALLATION12SoftwareInstallation1.
InserttheScreenWinCD-ROMintoyourCD-ROMdrive.
2.
Followtheon-screeninstructions.
PCSoftwareRequirementsScreenWinrequiresWindows95orbetter.
EnvironmentalRequirementsScreenWincanbesafelyoperatedinaroomwithvaryingtemperaturesbetween32and100F.
HardwareInstallationTheScreenWinhardware/softwaresystemisdesignedtofunctionwiththeTS612TelephoneSystem.
Allnecessaryhardwareinterfaceconnectionsaremadethroughsimplefrontandback-panelconnectors.
ToinstalltheScreenWinhardware,followthesestep-by-stepinstructions:Step1—MonitorConnectionsDisconnectyourmonitorfromthePC.
ConnecttheprovidedvideoYadapter'smaleconnectortothePCvideoport.
Oneofthefemaleconnectorsconnectstotheexistingmonitor(screener),whilethesecondisconnected(acustomer-providedexten-sioncablerequired)tothesecondVGAmonitor(talent).
VerifythemonitorconnectionsbyturningonthePC.
PCinitializationinformationshouldbedisplayedonbothmonitors.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION13Step2—ScreenerControlSurface-to-TS612MainframeConnectionsPlugthefemaleendoftheprovided25-footDB15connectorcableintotheTS612ScreenerPortconnector.
ConnectthemaleendoftheDB15cableintotheScreenerControlSurfaceconnectorontheTS612Mainframe'sbackpanel.
VerifythattheScreenWinInterfaceUnit'sfrontpanelReceiveLEDisflashing,indicatingcommunicationfromtheTS612Mainframe.
Step3—ScreenWin-to-PCConnectionsConnectthemaleendofthethree-footDB9cabletotheInterfaceUnit'sCOMPORTRS232port.
ConnectthefemaleendoftheDB9cabletoyourPC'savailableCOMport.
Forpinout,seeleft.
Step4—HandsetConnectionPlugthehandsetthatisprovidedintotheInterfaceUnit'sfront-panelHandsetconnector.
TheHandset2portisprovidedfortrainingpurposes.
AUX/STUDIO#2MAIN/STUDIO#1RECORDCONTROLRECORDCONTROLCOMPORTCONTROLSURFACECONTROLSURFACECALLERCALLERSENDSENDHOLDHOLDRECMIXRECMIXSCREENERCONTROLSURFACEAUXI/OPHONELINESINOUT85-240VAC;2A50Hz/60HzMADEINU.
S.
A.
ScreeningInterfaceUnitToPCCOMPort25-footDB15Cable6-footDB9CableTS612MainframeShouldyourequirealongercable,makesureitisapintopincable,notanullmodemcable.
Ifplanningtouseahead-set,westronglyencourageusingastandardtelecomheadset.
TheInterfaceUnitwasdesignedtosupporttheNorthernTelecomMeridiantelephonehandset.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION14Step5—PowerConnectionTheScreeningInterfaceUnitrequires12Vdc,500mA,providedbythesupplieddirectplug-inpoweradapter.
PlugthebarrelconnectorintotheScreenWinInterfaceUnitback-panelpowerconnector.
Plugtheadapterintoastandardpoweroutlet.
NowthatyourScreenWinhardwareandsoftwareareinstalled,youcanlaunchtheScreenWinapplication.
Whenyoulaunchtheapplication,awindowwillopenasking:OpenDefaultSettingsOpenSavedSettingsExitOpenDefaultSettingsThisoptionwilllaunchScreenWinwithitsdefaultsettings.
OpenSavedSettingsThisoptionwillopenawindowallowingyoutobrowseforpreviouslysavedScreenWinsetting.
ExitThisoptionexitstheprogram.
SoftwareSetupVerifythepowerconnection(thefrontpowerLED[1]willlight).
VerifythattheTS612mainframeiscommunicatingwiththeScreeningInterfaceUnit(thefrontpanelReceiveLED[2]willflash).
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP15ThefirsttimeyoulaunchScreenWin,thedefaultpreferencesareenabled.
Tochangethepreferences,selectSetupfromthemenubartoopentheSetupwindow.
Fromthiswindow,youcancustomizeScreenWinforyourneeds.
ThefollowingoptionsarefoundintheSetupwindow:SerialPortsSelectwhichCOMporttheScreenWinInterfaceUnitisconnectedto.
BaudRateChoosethebaudratetowhichtheTS612hasbeenset.
IfyouchangethebaudrateontheScreenWinsoftware,youmustmanuallychangethebaudrateontheTS612mainframe.
RefertotheTS612InstallationandOperationsManual.
ResolutionChoosetheresolutionofyourmonitor.
Youmusthaveaminimumreso-lutionof1024X768.
LanguageChoosethepreferredlanguagefortheheadingsonthesoftware.
DonotentertheSetupscreenwhilescreeningcalls.
WhenSetupisactivated,allcommunicationsbetweenthePCandtheTS612aretemporarilyinterrupted,andthescreenerwillnotbeabletotellthestatusofanyofthelinesuntiltheSetupwindowisclosed.
!
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP16LoggingThisoptionallowsyoutodefinethecallerloggingformat.
Youmaychoosenone,ToDisk,ToPrinter,orboth.
Whenenabled,thecallerinformationenteredbythescreenerwillbesavedtodiskorprintedtoaprinter.
ToDiskwillsaveyourlogtoalocationdeterminedbyyou.
ToPrinterwillsendthelogtotheprinterconnectedtoyourPC.
Thelogofallcallswillspoolinmemoryuntilafull-pageisfilled,thenthelogwillbesenttotheprinter.
Ifthelogdoesn'tfillanentirepage,youmustpurgethelogtotheprinter.
Todothis:FromtheScreenWinmainmenu,chooseFile>PurgePrint,orfromtheSetupwindow,deselecttheToPrinteroptionintheLoggingsectionofthewindow.
Ifyoudothis,thelogwillnotbeprintedthenexttimeScreenWinisusedunlessyoureactivatetheToPrinteroption.
Bothoftheseoptionswillsendthespooledinformationtotheprinter.
InformationOptionsThissectionoftheSetupwindowdetermineswhatinformationwillbesavedinthelog.
Bycheckingtheboxnexttotheoptionlisted,youwillactivatethatfield,andthescreenerispromptedtoinputthatinforma-tiononcalls.
OntheCities,ZipCodes,CallTypes,Age(AgeGroups),andTopicsfields,youcansetupalistofuptotencommonanswers.
Whenthescreenerseesthepromptforafieldthathasbeensetup,thescreenerwillseethelistofpre-enteredinformationandcanquicklychooseanumbercorrespondingtoapre-enteredanswer.
ColorOptionsScreenWinusescolorstoshowthestatusofaline:On-Air,ScreenerHandset,Hold,ScreenHold,InUseElsewhere,andRinging.
Inthissec-tionyoucanchangethecolorusedforlinestatusinScreenWin.
ThecolorLEDsonthecontrolsurfacewillnotbechanged.
VisualOptionsChoosewhetherornotyouwouldliketographicallyrepresentthesexofthecallerandthecaller'sdisposition.
AudibleOptionsBycheckingtheAudibleAlertwhenRingingselection,yourPCwillplaya.
WAVfileonincomingcalls.
YoucanselectwhichlineswouldgiveanTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP17audiblealertbycheckingthoselines.
ButtonsDefaultsIfyoudecidethesettingsyouhaveselectedarenotwhatyouwantbeforeyouclickOK,youcanclicktheDefaultbuttontoresettheSetupwindowtothefactorysettings.
OpenIfyoulaunchScreenWinwithsettingsyoudonotwantapplied,youmaychooseOpentolocatethepre-savedsettingsyouwanttouse.
SaveAfterchangingSetuppreferences,clicktheSavebuttontosavetheset-tings.
TousethesesettingsnexttimeyouopenScreenWin,clickOpenSavedSettingsonthestartupscreenthenlocateandselectyoursavedsettings.
CancelThisbuttonwillcancelallchangesyouhavemadeintheSetupwindowandreturntoScreenWinwithoutmakinganysetupchanges.
OKIfyouchooseOKfromtheSetupwindow,youareasked"WouldyoulikeTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION18Ifyouchooseno,thesettingsyouchoseareactiveonScreenWin,theyjustaren'tsaved.
OperationScreenWinDisplayAllinformationforscreeningcallsisdisplayedthroughanSVGAcolortosavesettingstodiskbeforeexiting"monitorwithaminimumresolutionof1024X768.
TheScreenWinscreenconsistsoffourkeycomponents:menubar,linestatusinforma-tionwindows,informationwindow,anduserpromptbarMenuBarTheMenubarcontainsthefollowingoptions:FileFromtheFilemenu,youcanchoose:Open.
OpenasavedScreenWinsettingsfileSave.
SavethecurrentsettingstoaScreenWinsettingsfileLogtoPrinter.
ShortcuttoturninglogprintingonandoffLogtoDisk.
ShortcuttoturninglogsavingonandoffPurgePrinter.
SendaspooledlogfiletotheprinterExit.
ExittheprogramSetupOpenstheSetupwindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION19HelpOpensawindowwithinformationaboutScreenWin.
LineStatusInformationWindowsDisplayscurrentstatusoftheTS612telephonelinesandcontainsallcallerinformation.
TS612LineNumber.
Indicatesthetelephonelineassociatedwiththewindow.
LineStatus.
IndicatesifthecallerisonScreenHold,regularHold,On-Air,Ringing,InUseelsewhere,orifthelineshouldbeselectedNext.
Name.
Screenerinputsthecaller'sname.
Age.
Indicatesthecaller'sage.
City.
Screenerentersthecaller'scity.
CallType.
Describesthetypeofcall,e.
g.
cellular,guest,payphone,etc.
Topic.
Screenerinputsthecaller'stopicofdiscussion.
HoldTimer.
Displaysthetotaltimethecallerhasbeenonhold.
AirTimer.
Displaysthetotaltimethecallerhasbeenon-air.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION20Gender.
Indicatesthecaller'sgender(MorF).
Disposition.
Indicatesthemoodofthecaller(happy,indifferent,unhappy/angry).
InformationWindowTheinformationwindowallowsthescreenertosendinformationtothetalentconcerninganyupdatesinthenews,weather,oronaspecificcaller.
Theinformationwindowallowsforunlimitedcharacters,butonlydisplays68characters.
TheAlertbuttonwillhighlightthetextinreduntilpressedagain.
TheClearbuttonwillclearthetextfromthewindow.
UserPromptBarTheuserpromptbarpromptstheuserforproperdataentry.
Ifthecurrentfieldhassingle-keyentrydefaultsavailable,thesedefaultswillbedisplayedonthisline.
ScreeningaCallerStep1—SelectLineTopickupanincomingline,simplypresstheFunctionkeythatcorrespondstotheringingline(e.
g.
F1=line1,F10=line10).
Atthistime,thecallerwillbeonyourhandset,allowingyoutocommunicatewiththecallerasyougatherinformation.
Step2—EnterInformationYouwillbepromptedonscreentoentertheinformationyouselectedintheSetupwindow(page15).
Todothis,typeintherequest-edinformation,followedby.
Step3—PlacetheCallonScreenedHoldWhenallinformationhasbeenentered,thecallisautomaticallyplacedonScreenedHold.
OncethecallisonScreenedHold,thetalentmayplacethecallon-air.
Thescreenerstillhastheoptionofgoingbacktoupdatethecaller(seeUpdate/EditCaller,nextpage).
NotallinformationenteredintotheUserPromptbarwillappearintheLineStatusInformationWindow.
Butifthefieldsarefilledout,theinformationwillbeonthelog.
Address,ZipCode,andPhoneNumberarenotdisplayedintheStatusInformationWindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION21CallHandlingMakingaCallSelectafreetelephoneline,theUserPromptBarwillpromptyouforatelephonenumber.
Usethe10-keynumberpadtodial,beingsurethekeyison.
Atthistime,youcanenteryourguest'sinformationasdescribedinScreeningaCaller(Page20).
DroporHangUpDeletingacallisdonebyselectingthelinetobedeletedandthenpressingthekey.
HoldToputacallonHold,selecttheincomingcallbypressingitscorrespon-dingFunctionkey,thenpresstheFunctionkeyofthatlineagain.
ThisplacesthecallonHold.
ScreenedHoldAScreenedHoldcallisacallthatthescreenerhasplacedinaScreened-Holdmodeforthetalenttoplaceon-air.
AcallisautomaticallyplacedonScreenedHolduponenteringthecaller'stopicinformation.
Also,acallmaybeplacedonScreenedHoldanytimeyouareenteringcallerinformationbyholdingthebuttonandpress-ingtheFunctionkeythatcorrespondstothelineyouwishtoplaceonScreenedHold.
Update/EditCallerTherearetwowaystoeditcallerinformation.
Onewayisupdatetheinformationwhilegatheringtheinformationdirectlyfromthecaller.
(SeeScreeningaCaller,page20).
Thesecondmethodtoedittheinformation(withouthavingtotalktothecaller)istoselectthefieldyouwanttoeditwithyourmouse.
Clickyourmouseinthefieldyouwishtoedit.
Thisplacesacursorinthefield,thenEdittheinformation.
SelectThisLineNextThisfeatureallowsthescreenertotellthetalentto"take"aspecificcallnext(outoforder).
Todothis,clicktheLineStatussectionoftheLineStatusInformationWindow.
Thelinestatustextwillturnredandread"LINEX-SELECTTHISLINENEXT.
"Thetalentthenneedonlypressthecorrespondinglineonthecontrolsurfacetoselectthedesignatedline.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION22MessageWindowsMessagewindowsprovideawaytopassinformationalongtothetalent.
Thisfieldallowsunlimitedcharacters,butwillonlyshow68charactersatatime.
Tohighlightthefieldinred,clicktheAlertbutton.
ThefieldwillremainhighlighteduntiltheAlertbuttonisclickedagain.
Toclearthefield,clicktheClearbutton.
LoggingCallerInformationThisfeatureishelpfulwheninformationisneededconcerningincomingcallsforaspecificshowtopic,callsforthedayorcallsforthemonth.
Allcallerinformationthathasbeenenteredcanbekeptinafileorprintedonpaper.
Thefileissavedasa.
TXTfileandcanbenamedbytheuser.
Thedefaultnameisdatafile.
txt.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37604Dimensions1.
5"/3.
81cmHx7"/17.
78cmDx4"/10.
16cmWWeight1lb.
/.
49kg(dry)PowerRequirements12Vdc;500mAOperatingTemperatureRange32–100F/0–38CHumidityRange0–80percentConnectorsPOWER:Barrel-typeconnector;center=12Vdc;Outershield=groundCOMPORT:DB9female(RS232);1200or9600baudTS612SCREENER:DB15;balancedtransmitandreceiveaudioanddataHANDSET/HEADSET:Pins1and4microphone;pins2and3speakerSpecificationsaresubjecttochangewithoutnotice.
AppendicesAppendixA:SpecificationsAPPENDICESAPPENDIXA:SPECIFICATIONS23TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXB:WARRANTY24AppendixB:WarrantyWarrantyGentnerCommunicationsCorporation(Manufacturer)warrantsthatthisproductisfreeofdefectsinbothmaterialsandworkmanship.
Shouldanypartofthisequipmentbedefective,theManufactureragrees,atitsoption,to:A.
Repairorreplaceanydefectivepartfreeofcharge(excepttransportationcharges)foraperiodofoneyearfromthedateoftheoriginalpurchase,providedtheownerreturnstheequipmenttotheManufacturerattheaddresssetforthbelow.
Nochargewillbemadeforpartsorlaborduringthisperiod;B.
Furnishreplacementforanydefectivepartsintheequipmentforaperiodofoneyearfromthedateoforiginalpurchase.
Replacementpartsshallbefurnishedwithoutcharge,exceptlaborandtransportation.
ThisWarrantyexcludesassembledproductsnotmanufacturedbytheManufacturerwhetherornottheyareincorporatedinaManufacturerproductorsoldunderaManufacturerpartormodelnumber.
THISWARRANTYISVOIDIF:A.
Theequipmenthasbeendamagedbynegligence,accident,actofGod,ormishandling,orhasnotbeenoperatedinaccordancewiththeproceduresdescribedintheoperatingandtechnicalinstructions;or,B.
TheequipmenthasbeenalteredorrepairedbyotherthantheManufactureroranauthorizedservicerepresentativeoftheManufacturer;or,C.
AdaptationsoraccessoriesotherthanthosemanufacturedorprovidedbytheManufacturerhavebeenmadeorattachedtotheequipmentwhich,inthedeterminationoftheManufacturer,shallhaveaffectedtheperformance,safetyorreliabilityoftheequipment;or,D.
Theequipment'soriginalserialnumberhasbeenmodifiedorremoved.
NOOTHERWARRANTY,EXPRESSORIMPLIED,INCLUDINGWARRANTYOFMERCHANTABILITYORFITNESSFORANYPARTICULARUSE,APPLIESTOTHEEQUIPMENT,norisanypersonorcompanyauthorizedtoassumeanywarrantyfortheManufactureroranyotherliabilityinconnectionwiththesaleoftheManufacturer'sproducts.
Manufacturerdoesnotassumeanyresponsibilityforconsequentialdamages,expenses,orlossofrevenueorproperty,inconvenience,orinterruptioninoperationexperiencedbythecustomerduetoamalfunctioninthepurchasedequipment.
Nowarrantyserviceperformedonanyproductshallextendtheapplicablewarrantyperiod.
Incaseofunsatisfactoryoperation,thepurchasershallpromptlynotifytheManufacturerattheaddresssetforthbelowinwriting,givingfullparticularsastothedefectsorunsatisfactoryoperation.
Uponreceiptofsuchnotice,theManufacturerwillgiveinstructionsrespectingtheshipmentoftheequipment,orsuchothermattersasitelectstohonorthiswarrantyasaboveprovided.
ThiswarrantydoesnotcoverdamagetotheequipmentduringshippingandtheManufacturerassumesnoresponsibilityforsuchdamage.
Allshippingcostsshallbepaidbythecustomer.
Thiswarrantyextendsonlytotheoriginalpurchaserandisnotassignableortransferable.
GentnerCommunicationsCorporation,1825ResearchWay,SaltLakeCity,Utah84119TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXC:COMPLIANCE25AppendixC:ComplianceFCCPart15ComplianceThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCrules.
Theselim-itsaredesignedtoprovidereasonableprotectionagainstharmfulinter-ferencewhentheequipmentisoperatedinacommercialenvironment.
Thisequipmentgenerates,uses,andcanradiateradiofrequencyener-gyand,ifnotinstalledandusedinaccordancewiththeinstructionman-ual,maycauseharmfulinterferencetoradiocommunications.
Operationofthisequipmentinaresidentialareaislikelytocauseharm-fulinterference,inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis/herownexpense.
ChangesormodificationsnotexpresslyapprovedbyGentnerCommunicationsCorporationcouldvoidtheuser'sauthoritytooperatetheequipment.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760NOTES26
TMInstallation&OperationsManualScreeningControlSoftwareScreenWinScreenWinInstallationandOperationsManualGentnerPartNo.
800-003-343August1999(Rev.
1.
0)Copyright1999byGentnerCommunicationsCorporation.
Allrightsreserved.
GentnerCommunicationsCorporationreservesspecificationprivileges.
Informationinthismanualissubjecttochangewithoutnotice.
ThisequipmentcomplieswiththerequirementsoftheEUguidelines:89/336/EEC"ElectromagneticCompatibility"73/23/EEC"Electricaloperatingmaterialforusewithinspecificvoltagelimits"ConformityoftheequipmentwiththeaboveguidelinesisattestedbytheCEmark.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760Introduction3SalesandCustomerService4TechnicalSupport4Unpacking5WarrantyInstructions5Overview7AboutScreenWin7ScreenWinInterfaceUnit8LineSelection8CallScreening8ScreenedHoldvs.
RegularHold9LineStatusInformationWindows9MessageWindows9Next9SelectThisLineNext9AutomaticLogging9Installation11BeforeYouInstall11PowerRequirements11AuxiliaryEquipment11EquipmentPlacement11PCHardwareRequirements11PCSoftwareRequirements12EnvironmentalRequirements12SoftwareInstallation12HardwareInstallation12SoftwareSetup14Operation18ScreenWinDisplay18UserPromptBar20ScreeningaCaller20CallHandling21LoggingCallerInformation22ableofContentsTTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760TABLEOFCONTENTS2Appendices23AppendixA:Specifications23AppendixB:Warranty24AppendixC:Compliance25FCCPart15Compliance25TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37601CongratulationsonpurchasingtheScreenWintelephone-screeningpackage.
ThisversatilesoftwareandhardwarepackagereplacestheneedforthescreenercontrolsurfacebyallowingallinformationtobeenteredonaPCfordisplayonamonitorwhichtheon-airtalentviews.
Thissoftwarehelpssolvecommunicationproblemscommontotalkshows.
ScreenWinworkswithaPCrunningWindows95orgreater.
Thismanualexplainshowtoinstall,setup,andoperateyourScreenWinhardwareandsoftware.
Italsoprovidesinstructionsonhowtoresolveminortechnicalproblems,shouldanyarise.
IntroductionINTRODUCTION3TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONWHAT'SINTHISMANUAL4Themanualisdividedintothefollowingsections:"Overview"summarizesthemaincapabilitiesofScreenWinsoft-warealongwithinstallationrequirements.
"Installation"explainshowtoinstallScreenWinhardwareandsoftware.
"SetupandOperation"describeshowtoconfigureandrunScreenWinsoftwareforyourspecificapplication.
"Appendices"includeadditionalinformationsuchasspecifica-tions,schematics,compliancestatements,andquickreferences.
Foradditionalhelponhowtoinstall,setup,oroperateScreenWinsoft-ware,pleasecontactGentner:SalesandCustomerServiceTelephone:1.
800.
945.
7730(USA)or1.
801.
975.
7200Fax:1.
800.
933.
5107(USA)or1.
801.
977.
0087e-mail:bcastinfo@gentner.
comTechnicalSupportTelephone:1.
800.
283.
5936(USA)or1.
801.
974.
3760Fax:1.
801.
974.
3638e-mail:tech@gentner.
comGentnerCommunicationsCorporationwww.
gentner.
com1825ResearchWay,SaltLakeCity,UT84119What'sInThisManualTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INTRODUCTIONUNPACKING5UnpackingPleasemakesureyoureceivedthefollowingitems:WarrantyInstructionsPleaseregisterScreenWinonlinebyvisitingGentnerTechnicalSupportatwww.
gentner.
com.
Whenyourproductisproperlyregistered,GentnerCommunicationswillbeabletoserveyoubettershouldyourequiretechnicalassistance.
Warrantyinformationwillalsobeusedtonotifyyouofupgrades,newproductinformation,etc.
800-003-343800-003-341830-003-203910-003-343830-003-025460-042-002KeyboardOverlay740-003-344830-003-3406TS612ScreenWinSoftwareonCD-ROM806-003-343TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37606TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37602ScreenWinisasoftware/hardwareproductthatreplacestheTS612screeningcontrolsurface,providingscreenerswiththeabilitytoscreencallsandprovidetheon-airtalentavisualreadoutofprescreenedcalls.
DesignedspecificallyfortheTS612,ScreenWinmakestheTS612apowerfultalkshowtelephonesystemallowingthetalenttoseewhoisonholdandwhattheywanttotalkabout.
Inadditiontothismanual,refertotheTS612InstallationandOperationsManual.
ScreenWinfeatures:Hardware-softwarereplacementforscreenerTS612controlsurfaceLineselectionthroughPCkeyboardVisualreadoutallowsprescreeningofcallsScreenedholdallowsbrief,textualdescriptionofcallerVisualdisplayoflinestatusScreenercommunicatestotalentwithPCmessagewindowAutomaticallyscrollthroughcallsintheordertheycalledAutomaticloggingofallinformationenteredbyscreenerHeadingsviewableinEnglish,French,German,orSpanishOverviewAboutScreenWinOVERVIEWABOUTSCREENWIN7TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN8ScreenWinInterfaceUnitTheScreenWinInterfaceUnitisrequiredtointerfacetheTS612systemwithaPCrunningScreenWinsoftware.
TheabovediagramshowsboththefrontandbackpanelsoftheScreenWinInterfaceUnitwithabriefdescriptionofeachconnectionandindicator.
1)PowerIndicator(LED)5)HandsetPort22)ReceiveData(LED)6)TS612ScreenerPort(MaleDB15)3)TransmitData(LED)7)COMport/RS232(FemaleDB9)4)HandsetPort18)PowerConnectorLineSelectionOntheTS612controlsurface,selectionoflinesisasinglebuttonselec-tionandlinestatusisindicatedbycoloredlamps.
ScreenWinandyourPCreplacethecontrolsurfacewithakeyboardandmonitor.
Singlebuttonselectionisprovidedbythekeyboard'sfunctionkeysandvisuallinestatusisprovidedbythecomputermonitor.
TelephoneaudioisprovidedviatheInterfaceUnit(provided)andthehandset(provided).
CallScreeningThescreenercontrolsurfaceprescreenscallsinpreparationforplacingthemon-air.
Itdoesnothavetheabilitytoactuallyplaceacallon-air.
Thefunctionofthescreeneristogatherinformationaboutthecalleranddeterminewhetherornotthiscallerwillbeplacedintheon-airqueue.
ScreenWinallowsthescreenertoenterthecallerinformationintothePCanddisplaythisinformationforthetalentonamonitor.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760OVERVIEWABOUTSCREENWIN9ScreenedHoldvs.
RegularHoldTheTS612indicateswhetheracallisonhold(notscreened)oronscreenedhold(screenedandreadyforair).
Thetwotypesofholdarespecifiedonthecontrolsurface.
Aholdingcallisindicatedbyaslowgreenflash.
Ascreenedcallisindicatedbyarapidredflash.
ScreenWinautomaticallyplacesacallonscreenedholduponcompletionofdataentryorbytheuserholdingthecontrolkeythenpressingthefunctionkeythatcorrespondstothelinetobeputonscreenedhold.
Thecallcanbeplacedonregularholdbypressingthefunctionkey.
LineStatusInformationWindowsScreenWinprovidesawindowforeachlineandcontainsalllinestatusandcallerinformation.
Line-statusinformationisautomaticallygenerat-edthroughthedirectconnectiontothePC.
Callerinformationisenteredviathescreener'skeyboard:callername,city,callertype,gen-der,age,sex,disposition,andtopiccanallbeenteredbythescreener.
Fieldscanbeturnedoff,ifdesired.
MessageWindowThescreenercancommunicateimportantinformationtothetalentwithtextualmessagebox.
Thescreenercanentertheweather,sportsupdates,trafficreports,guestbackgroundinformation,etc.
forthetal-enttoviewonhis/herdedicatedmonitor.
NextKeepingtrackoftheorderofcallsisautomatic.
Whenthescreeningmodeisenabledonstudiocontrolsurfaces,theoldestholdingscreenedcallispickedupastheTS612controlsurface'sNextbuttonispressed.
SelectThisLineNextThescreenercanidentifyanimportantcallwhichthetalentshouldtakenext,byclickingonthelinestatussectionintheLineStatusInformationwindow(seeSelectThisLineNext,page21).
Theon-airtalentwillseeared"SelectThisLineNext"ontheLineStatusInformationwindow.
Thestudiothenselectsthislinebypressingtheappropriatelinebuttononthecontrolsurface.
AutomaticLoggingAlogofallcallscanbeautomaticallysavedandprinted.
Thesavedlogcanbeeasilyimportedintoadatabaseforresearchpurposes.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
376010TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37603ScreenWinisdesignedtofunctionwiththeTS612TelephoneSystem.
Tomaximizeyourhardware/softwarefunctionality,werecommendthatyoutakethefollowingfactorsintoconsideration:PowerRequirementsTheInterfaceUnitaccommodatesavoltagerequirementof12Vdcwithitsdirectplug-inpowermodule.
AuxiliaryEquipmentAnyauxiliaryequipmenttobeusedwithScreenWin(i.
e.
TS612TelephoneSystem,TS612NetworkInterface,etc.
)shouldbeavailableatthetimeofinstallation.
EquipmentPlacementTheTS612TelephoneSystemshouldalreadybeinstalledandoperationalpriortoinstallingyourScreenWinhardware/software.
TheScreenWinInterfaceUnitistypicallyplacedwithin25feetoftheTS612Mainframe.
PCHardwareRequirementsPCwithaPentium133processororbetter32MBRAM5MBfreediskdrivespaceVideocardsupporting1024X768screenresolution3.
5-inchdiskdriveCD-ROMdrive2SVGAmonitorswith1024X768resolutionInstallationBeforeYouInstallINSTALLATIONBEFOREYOUINSTALL11TheTS612TelephoneSystemshouldalreadybeinstalledandoperationalbeforeinstallingScreenWinhardware.
ThisYadaptershouldbeusedonlyifthesecondmonitorwillbecon-nectedwithamonitorcableassem-blylessthan20feetlong.
IfdrivingtwomonitorsloadsyourcomputersVGAcardtooheavily,orifadistanceofgreaterthan20feetisrequiredforthesecondmonitor,aVGAdrivermustbeused.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWAREINSTALLATION12SoftwareInstallation1.
InserttheScreenWinCD-ROMintoyourCD-ROMdrive.
2.
Followtheon-screeninstructions.
PCSoftwareRequirementsScreenWinrequiresWindows95orbetter.
EnvironmentalRequirementsScreenWincanbesafelyoperatedinaroomwithvaryingtemperaturesbetween32and100F.
HardwareInstallationTheScreenWinhardware/softwaresystemisdesignedtofunctionwiththeTS612TelephoneSystem.
Allnecessaryhardwareinterfaceconnectionsaremadethroughsimplefrontandback-panelconnectors.
ToinstalltheScreenWinhardware,followthesestep-by-stepinstructions:Step1—MonitorConnectionsDisconnectyourmonitorfromthePC.
ConnecttheprovidedvideoYadapter'smaleconnectortothePCvideoport.
Oneofthefemaleconnectorsconnectstotheexistingmonitor(screener),whilethesecondisconnected(acustomer-providedexten-sioncablerequired)tothesecondVGAmonitor(talent).
VerifythemonitorconnectionsbyturningonthePC.
PCinitializationinformationshouldbedisplayedonbothmonitors.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION13Step2—ScreenerControlSurface-to-TS612MainframeConnectionsPlugthefemaleendoftheprovided25-footDB15connectorcableintotheTS612ScreenerPortconnector.
ConnectthemaleendoftheDB15cableintotheScreenerControlSurfaceconnectorontheTS612Mainframe'sbackpanel.
VerifythattheScreenWinInterfaceUnit'sfrontpanelReceiveLEDisflashing,indicatingcommunicationfromtheTS612Mainframe.
Step3—ScreenWin-to-PCConnectionsConnectthemaleendofthethree-footDB9cabletotheInterfaceUnit'sCOMPORTRS232port.
ConnectthefemaleendoftheDB9cabletoyourPC'savailableCOMport.
Forpinout,seeleft.
Step4—HandsetConnectionPlugthehandsetthatisprovidedintotheInterfaceUnit'sfront-panelHandsetconnector.
TheHandset2portisprovidedfortrainingpurposes.
AUX/STUDIO#2MAIN/STUDIO#1RECORDCONTROLRECORDCONTROLCOMPORTCONTROLSURFACECONTROLSURFACECALLERCALLERSENDSENDHOLDHOLDRECMIXRECMIXSCREENERCONTROLSURFACEAUXI/OPHONELINESINOUT85-240VAC;2A50Hz/60HzMADEINU.
S.
A.
ScreeningInterfaceUnitToPCCOMPort25-footDB15Cable6-footDB9CableTS612MainframeShouldyourequirealongercable,makesureitisapintopincable,notanullmodemcable.
Ifplanningtouseahead-set,westronglyencourageusingastandardtelecomheadset.
TheInterfaceUnitwasdesignedtosupporttheNorthernTelecomMeridiantelephonehandset.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONHARDWAREINSTALLATION14Step5—PowerConnectionTheScreeningInterfaceUnitrequires12Vdc,500mA,providedbythesupplieddirectplug-inpoweradapter.
PlugthebarrelconnectorintotheScreenWinInterfaceUnitback-panelpowerconnector.
Plugtheadapterintoastandardpoweroutlet.
NowthatyourScreenWinhardwareandsoftwareareinstalled,youcanlaunchtheScreenWinapplication.
Whenyoulaunchtheapplication,awindowwillopenasking:OpenDefaultSettingsOpenSavedSettingsExitOpenDefaultSettingsThisoptionwilllaunchScreenWinwithitsdefaultsettings.
OpenSavedSettingsThisoptionwillopenawindowallowingyoutobrowseforpreviouslysavedScreenWinsetting.
ExitThisoptionexitstheprogram.
SoftwareSetupVerifythepowerconnection(thefrontpowerLED[1]willlight).
VerifythattheTS612mainframeiscommunicatingwiththeScreeningInterfaceUnit(thefrontpanelReceiveLED[2]willflash).
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP15ThefirsttimeyoulaunchScreenWin,thedefaultpreferencesareenabled.
Tochangethepreferences,selectSetupfromthemenubartoopentheSetupwindow.
Fromthiswindow,youcancustomizeScreenWinforyourneeds.
ThefollowingoptionsarefoundintheSetupwindow:SerialPortsSelectwhichCOMporttheScreenWinInterfaceUnitisconnectedto.
BaudRateChoosethebaudratetowhichtheTS612hasbeenset.
IfyouchangethebaudrateontheScreenWinsoftware,youmustmanuallychangethebaudrateontheTS612mainframe.
RefertotheTS612InstallationandOperationsManual.
ResolutionChoosetheresolutionofyourmonitor.
Youmusthaveaminimumreso-lutionof1024X768.
LanguageChoosethepreferredlanguagefortheheadingsonthesoftware.
DonotentertheSetupscreenwhilescreeningcalls.
WhenSetupisactivated,allcommunicationsbetweenthePCandtheTS612aretemporarilyinterrupted,andthescreenerwillnotbeabletotellthestatusofanyofthelinesuntiltheSetupwindowisclosed.
!
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP16LoggingThisoptionallowsyoutodefinethecallerloggingformat.
Youmaychoosenone,ToDisk,ToPrinter,orboth.
Whenenabled,thecallerinformationenteredbythescreenerwillbesavedtodiskorprintedtoaprinter.
ToDiskwillsaveyourlogtoalocationdeterminedbyyou.
ToPrinterwillsendthelogtotheprinterconnectedtoyourPC.
Thelogofallcallswillspoolinmemoryuntilafull-pageisfilled,thenthelogwillbesenttotheprinter.
Ifthelogdoesn'tfillanentirepage,youmustpurgethelogtotheprinter.
Todothis:FromtheScreenWinmainmenu,chooseFile>PurgePrint,orfromtheSetupwindow,deselecttheToPrinteroptionintheLoggingsectionofthewindow.
Ifyoudothis,thelogwillnotbeprintedthenexttimeScreenWinisusedunlessyoureactivatetheToPrinteroption.
Bothoftheseoptionswillsendthespooledinformationtotheprinter.
InformationOptionsThissectionoftheSetupwindowdetermineswhatinformationwillbesavedinthelog.
Bycheckingtheboxnexttotheoptionlisted,youwillactivatethatfield,andthescreenerispromptedtoinputthatinforma-tiononcalls.
OntheCities,ZipCodes,CallTypes,Age(AgeGroups),andTopicsfields,youcansetupalistofuptotencommonanswers.
Whenthescreenerseesthepromptforafieldthathasbeensetup,thescreenerwillseethelistofpre-enteredinformationandcanquicklychooseanumbercorrespondingtoapre-enteredanswer.
ColorOptionsScreenWinusescolorstoshowthestatusofaline:On-Air,ScreenerHandset,Hold,ScreenHold,InUseElsewhere,andRinging.
Inthissec-tionyoucanchangethecolorusedforlinestatusinScreenWin.
ThecolorLEDsonthecontrolsurfacewillnotbechanged.
VisualOptionsChoosewhetherornotyouwouldliketographicallyrepresentthesexofthecallerandthecaller'sdisposition.
AudibleOptionsBycheckingtheAudibleAlertwhenRingingselection,yourPCwillplaya.
WAVfileonincomingcalls.
YoucanselectwhichlineswouldgiveanTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONSOFTWARESETUP17audiblealertbycheckingthoselines.
ButtonsDefaultsIfyoudecidethesettingsyouhaveselectedarenotwhatyouwantbeforeyouclickOK,youcanclicktheDefaultbuttontoresettheSetupwindowtothefactorysettings.
OpenIfyoulaunchScreenWinwithsettingsyoudonotwantapplied,youmaychooseOpentolocatethepre-savedsettingsyouwanttouse.
SaveAfterchangingSetuppreferences,clicktheSavebuttontosavetheset-tings.
TousethesesettingsnexttimeyouopenScreenWin,clickOpenSavedSettingsonthestartupscreenthenlocateandselectyoursavedsettings.
CancelThisbuttonwillcancelallchangesyouhavemadeintheSetupwindowandreturntoScreenWinwithoutmakinganysetupchanges.
OKIfyouchooseOKfromtheSetupwindow,youareasked"WouldyoulikeTECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION18Ifyouchooseno,thesettingsyouchoseareactiveonScreenWin,theyjustaren'tsaved.
OperationScreenWinDisplayAllinformationforscreeningcallsisdisplayedthroughanSVGAcolortosavesettingstodiskbeforeexiting"monitorwithaminimumresolutionof1024X768.
TheScreenWinscreenconsistsoffourkeycomponents:menubar,linestatusinforma-tionwindows,informationwindow,anduserpromptbarMenuBarTheMenubarcontainsthefollowingoptions:FileFromtheFilemenu,youcanchoose:Open.
OpenasavedScreenWinsettingsfileSave.
SavethecurrentsettingstoaScreenWinsettingsfileLogtoPrinter.
ShortcuttoturninglogprintingonandoffLogtoDisk.
ShortcuttoturninglogsavingonandoffPurgePrinter.
SendaspooledlogfiletotheprinterExit.
ExittheprogramSetupOpenstheSetupwindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION19HelpOpensawindowwithinformationaboutScreenWin.
LineStatusInformationWindowsDisplayscurrentstatusoftheTS612telephonelinesandcontainsallcallerinformation.
TS612LineNumber.
Indicatesthetelephonelineassociatedwiththewindow.
LineStatus.
IndicatesifthecallerisonScreenHold,regularHold,On-Air,Ringing,InUseelsewhere,orifthelineshouldbeselectedNext.
Name.
Screenerinputsthecaller'sname.
Age.
Indicatesthecaller'sage.
City.
Screenerentersthecaller'scity.
CallType.
Describesthetypeofcall,e.
g.
cellular,guest,payphone,etc.
Topic.
Screenerinputsthecaller'stopicofdiscussion.
HoldTimer.
Displaysthetotaltimethecallerhasbeenonhold.
AirTimer.
Displaysthetotaltimethecallerhasbeenon-air.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION20Gender.
Indicatesthecaller'sgender(MorF).
Disposition.
Indicatesthemoodofthecaller(happy,indifferent,unhappy/angry).
InformationWindowTheinformationwindowallowsthescreenertosendinformationtothetalentconcerninganyupdatesinthenews,weather,oronaspecificcaller.
Theinformationwindowallowsforunlimitedcharacters,butonlydisplays68characters.
TheAlertbuttonwillhighlightthetextinreduntilpressedagain.
TheClearbuttonwillclearthetextfromthewindow.
UserPromptBarTheuserpromptbarpromptstheuserforproperdataentry.
Ifthecurrentfieldhassingle-keyentrydefaultsavailable,thesedefaultswillbedisplayedonthisline.
ScreeningaCallerStep1—SelectLineTopickupanincomingline,simplypresstheFunctionkeythatcorrespondstotheringingline(e.
g.
F1=line1,F10=line10).
Atthistime,thecallerwillbeonyourhandset,allowingyoutocommunicatewiththecallerasyougatherinformation.
Step2—EnterInformationYouwillbepromptedonscreentoentertheinformationyouselectedintheSetupwindow(page15).
Todothis,typeintherequest-edinformation,followedby.
Step3—PlacetheCallonScreenedHoldWhenallinformationhasbeenentered,thecallisautomaticallyplacedonScreenedHold.
OncethecallisonScreenedHold,thetalentmayplacethecallon-air.
Thescreenerstillhastheoptionofgoingbacktoupdatethecaller(seeUpdate/EditCaller,nextpage).
NotallinformationenteredintotheUserPromptbarwillappearintheLineStatusInformationWindow.
Butifthefieldsarefilledout,theinformationwillbeonthelog.
Address,ZipCode,andPhoneNumberarenotdisplayedintheStatusInformationWindow.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION21CallHandlingMakingaCallSelectafreetelephoneline,theUserPromptBarwillpromptyouforatelephonenumber.
Usethe10-keynumberpadtodial,beingsurethekeyison.
Atthistime,youcanenteryourguest'sinformationasdescribedinScreeningaCaller(Page20).
DroporHangUpDeletingacallisdonebyselectingthelinetobedeletedandthenpressingthekey.
HoldToputacallonHold,selecttheincomingcallbypressingitscorrespon-dingFunctionkey,thenpresstheFunctionkeyofthatlineagain.
ThisplacesthecallonHold.
ScreenedHoldAScreenedHoldcallisacallthatthescreenerhasplacedinaScreened-Holdmodeforthetalenttoplaceon-air.
AcallisautomaticallyplacedonScreenedHolduponenteringthecaller'stopicinformation.
Also,acallmaybeplacedonScreenedHoldanytimeyouareenteringcallerinformationbyholdingthebuttonandpress-ingtheFunctionkeythatcorrespondstothelineyouwishtoplaceonScreenedHold.
Update/EditCallerTherearetwowaystoeditcallerinformation.
Onewayisupdatetheinformationwhilegatheringtheinformationdirectlyfromthecaller.
(SeeScreeningaCaller,page20).
Thesecondmethodtoedittheinformation(withouthavingtotalktothecaller)istoselectthefieldyouwanttoeditwithyourmouse.
Clickyourmouseinthefieldyouwishtoedit.
Thisplacesacursorinthefield,thenEdittheinformation.
SelectThisLineNextThisfeatureallowsthescreenertotellthetalentto"take"aspecificcallnext(outoforder).
Todothis,clicktheLineStatussectionoftheLineStatusInformationWindow.
Thelinestatustextwillturnredandread"LINEX-SELECTTHISLINENEXT.
"Thetalentthenneedonlypressthecorrespondinglineonthecontrolsurfacetoselectthedesignatedline.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760INSTALLATIONOPERATION22MessageWindowsMessagewindowsprovideawaytopassinformationalongtothetalent.
Thisfieldallowsunlimitedcharacters,butwillonlyshow68charactersatatime.
Tohighlightthefieldinred,clicktheAlertbutton.
ThefieldwillremainhighlighteduntiltheAlertbuttonisclickedagain.
Toclearthefield,clicktheClearbutton.
LoggingCallerInformationThisfeatureishelpfulwheninformationisneededconcerningincomingcallsforaspecificshowtopic,callsforthedayorcallsforthemonth.
Allcallerinformationthathasbeenenteredcanbekeptinafileorprintedonpaper.
Thefileissavedasa.
TXTfileandcanbenamedbytheuser.
Thedefaultnameisdatafile.
txt.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
37604Dimensions1.
5"/3.
81cmHx7"/17.
78cmDx4"/10.
16cmWWeight1lb.
/.
49kg(dry)PowerRequirements12Vdc;500mAOperatingTemperatureRange32–100F/0–38CHumidityRange0–80percentConnectorsPOWER:Barrel-typeconnector;center=12Vdc;Outershield=groundCOMPORT:DB9female(RS232);1200or9600baudTS612SCREENER:DB15;balancedtransmitandreceiveaudioanddataHANDSET/HEADSET:Pins1and4microphone;pins2and3speakerSpecificationsaresubjecttochangewithoutnotice.
AppendicesAppendixA:SpecificationsAPPENDICESAPPENDIXA:SPECIFICATIONS23TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXB:WARRANTY24AppendixB:WarrantyWarrantyGentnerCommunicationsCorporation(Manufacturer)warrantsthatthisproductisfreeofdefectsinbothmaterialsandworkmanship.
Shouldanypartofthisequipmentbedefective,theManufactureragrees,atitsoption,to:A.
Repairorreplaceanydefectivepartfreeofcharge(excepttransportationcharges)foraperiodofoneyearfromthedateoftheoriginalpurchase,providedtheownerreturnstheequipmenttotheManufacturerattheaddresssetforthbelow.
Nochargewillbemadeforpartsorlaborduringthisperiod;B.
Furnishreplacementforanydefectivepartsintheequipmentforaperiodofoneyearfromthedateoforiginalpurchase.
Replacementpartsshallbefurnishedwithoutcharge,exceptlaborandtransportation.
ThisWarrantyexcludesassembledproductsnotmanufacturedbytheManufacturerwhetherornottheyareincorporatedinaManufacturerproductorsoldunderaManufacturerpartormodelnumber.
THISWARRANTYISVOIDIF:A.
Theequipmenthasbeendamagedbynegligence,accident,actofGod,ormishandling,orhasnotbeenoperatedinaccordancewiththeproceduresdescribedintheoperatingandtechnicalinstructions;or,B.
TheequipmenthasbeenalteredorrepairedbyotherthantheManufactureroranauthorizedservicerepresentativeoftheManufacturer;or,C.
AdaptationsoraccessoriesotherthanthosemanufacturedorprovidedbytheManufacturerhavebeenmadeorattachedtotheequipmentwhich,inthedeterminationoftheManufacturer,shallhaveaffectedtheperformance,safetyorreliabilityoftheequipment;or,D.
Theequipment'soriginalserialnumberhasbeenmodifiedorremoved.
NOOTHERWARRANTY,EXPRESSORIMPLIED,INCLUDINGWARRANTYOFMERCHANTABILITYORFITNESSFORANYPARTICULARUSE,APPLIESTOTHEEQUIPMENT,norisanypersonorcompanyauthorizedtoassumeanywarrantyfortheManufactureroranyotherliabilityinconnectionwiththesaleoftheManufacturer'sproducts.
Manufacturerdoesnotassumeanyresponsibilityforconsequentialdamages,expenses,orlossofrevenueorproperty,inconvenience,orinterruptioninoperationexperiencedbythecustomerduetoamalfunctioninthepurchasedequipment.
Nowarrantyserviceperformedonanyproductshallextendtheapplicablewarrantyperiod.
Incaseofunsatisfactoryoperation,thepurchasershallpromptlynotifytheManufacturerattheaddresssetforthbelowinwriting,givingfullparticularsastothedefectsorunsatisfactoryoperation.
Uponreceiptofsuchnotice,theManufacturerwillgiveinstructionsrespectingtheshipmentoftheequipment,orsuchothermattersasitelectstohonorthiswarrantyasaboveprovided.
ThiswarrantydoesnotcoverdamagetotheequipmentduringshippingandtheManufacturerassumesnoresponsibilityforsuchdamage.
Allshippingcostsshallbepaidbythecustomer.
Thiswarrantyextendsonlytotheoriginalpurchaserandisnotassignableortransferable.
GentnerCommunicationsCorporation,1825ResearchWay,SaltLakeCity,Utah84119TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760APPENDICESAPPENDIXC:COMPLIANCE25AppendixC:ComplianceFCCPart15ComplianceThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCrules.
Theselim-itsaredesignedtoprovidereasonableprotectionagainstharmfulinter-ferencewhentheequipmentisoperatedinacommercialenvironment.
Thisequipmentgenerates,uses,andcanradiateradiofrequencyener-gyand,ifnotinstalledandusedinaccordancewiththeinstructionman-ual,maycauseharmfulinterferencetoradiocommunications.
Operationofthisequipmentinaresidentialareaislikelytocauseharm-fulinterference,inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis/herownexpense.
ChangesormodificationsnotexpresslyapprovedbyGentnerCommunicationsCorporationcouldvoidtheuser'sauthoritytooperatetheequipment.
TECHNICALSUPPORT:1.
800.
283.
5936(USA)OR1.
801.
974.
3760NOTES26
小渣云（36元/月）美国VPS洛杉矶 8核 8G
小渣云 做那个你想都不敢想的套餐 你现在也许不知道小渣云 不过未来你将被小渣云的产品所吸引小渣云 专注于一个套餐的商家 把性价比 稳定性 以及价格做到极致的商家，也许你不相信36元在别人家1核1G都买不到的价格在小渣云却可以买到 8核8G 高配云服务器，并且在安全性 稳定性 都是极高的标准。小渣云 目前使用的是美国超级稳定的ceranetworks机房 数据安全上 每5天备份一次数据倒异地 支持一...
丽萨主机122元/每季，原生IP,CN2 GIA网络
萨主机(lisahost)新上了美国cn2 gia国际精品网络 – 精品线路，支持解锁美区Netflix所有资源，HULU, DISNEY, StartZ, HBO MAX，ESPN, Amazon Prime Video等，同时支持Tiktok。套餐原价基础上加价20元可更换23段美国原生ip。支持Tiktok。成功下单后，在线充值相应差价，提交工单更换美国原生IP。!!!注意是加价20换原生I...
免费注册宝塔面板账户赠送价值3188礼包适合购买抵扣折扣
对于一般的用户来说，我们使用宝塔面板免费版本功能还是足够的，如果我们有需要付费插件和专业版的功能，且需要的插件比较多，实际上且长期使用的话，还是购买付费专业版或者企业版本划算一些。昨天也有在文章中分享年中促销活动。如今我们是否会发现，我们在安装宝塔面板后是必须强制我们登录账户的，否则一直有弹出登录界面，我们还是注册一个账户比较好。反正免费注册宝塔账户还有代金券赠送。 新注册宝塔账户送代金券我们注册...
screen为你推荐
-
注册国际域名怎么申请国际域名英文域名中文域名与英文域名有什么区别，中文域名为什么贵？在搜索时哪个更有优势php虚拟空间怎样修改php虚拟空间单个文件上传大小限制成都虚拟空间空间服务商那个好免费网站空间申请申请免费空间的网站网站空间免备案哪个网站有免费的免备案空间，海外港台都可虚拟主机是什么什么是虚拟主机？虚拟主机控制面板虚拟主机管理面板与网站后台有什么区别?天津虚拟主机天津有代理店掌柜的公司吗？在哪？jsp虚拟主机虚拟主机不能支持JSP的吗