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EnergyIPSupportServicessiemens.
com/energyipTheinformationpresentedinthisdocumentiscurrentasof:September201823StandardSupport3Overview3SiemensGlobalSupportProcesses6AdditionalServices7AnalyticsasaService7Description7Methodology7Ourservices8Ourmethodology9Currentprovenusecases10RemoteMonitoringService(RMS)10Description10PotentialBenefits11RMSProcesses11RMSBenefits11SpecificTasksExecutedasPartofRMS12Reporting,Continued12Pricing13QAandPerformanceEnvironment13Description13DesignandApporval13Build-UpandGo-Live14PotentialBenefits14Pricing15CyberSecurityAssessment15Description15Scope15Methodology16PotentialBenefitsContents3StandardSupportOverviewThisisaReferenceGuidefortheSiemensStandardSupportServices,it'sprocedures,processesandpolicies,providedforyourDigitalGridApplicationproduct.
ItdetailswheretogoandwhattodowhenyouorsomeoneinyourorganizationsuspectsthatanypartoftheSiemensEnergyIPPlatformoranyofitsrelatedapplicationsisfunctioningimproperlyorhasanissue.
SiemensGlobalSupportTeam's(SGST)goalistoprovidearesponsiveteamtonavigatetheissuesthatyourorganizationmayencounter.
Weareconfidentthattheinvestmentinuswillprovidenotonlyworldclasssoftwarebutalsoindustry-leadingsupportandcustomersatisfaction.
TheMaintenanceandSupport(M&S)contractmutuallysignedbytheutilityandSiemensprovidesaccesstotheSGSTanditsissueresolutionprocesses.
SiemensGlobalSupportProcesses24/7UrgentCareHotlineStaffedbySGST,urgentcarehotlineisavailablefortheissuesseverelyimpactingproductionsystems.
ItisthefirstpointforcontactforSeverity1and2issueswhichhaveadirectandsignifi-cantimpactontheutility'sbusiness.
Responsetimesvarydependingontheseverityoftheissue.
IntheeventofSEV-1or2issues,puttingasupportticketfirstwiththesufficientinformationhelpsustotriagetheproblemandthentofollowup,callthesupportnumberifyouhavenotreceivedadequateresponseviatheticketingsystem.
WhenaSeverity-1or2ticketiscreated,SGSTimme-diatelyreceivesapagenotifyingthemofitsexistenceandSeveritylevel.
IfyouareunsurewhetherornottheissueisseriousenoughtomeritaSEV–1or2levelofseverity,callusorcreateaticketintheeSP("EnergyIPSupportPortal")portal.
Wewillevaluatetheissueandhelpdeterminetheappropriateseveritylevelforreportedissue.
EnergyIPSupportPortal(eSP)TheeSPisthehubofsupportactivitieswherecustomerscanopensupportticketsanytime,regardlessofseverity.
4Issuesaretracked,updated,andmaintained.
Userswillbeabletolookforhistoricalandopensupportticketsthroughbrowsing,aswellassimpleandadvancedsearchingmethods.
Allticketsaregivenuniqueticketnumbers.
Supportticketscanrangefromquestionsonfunctionalitytoenhancementrequests.
Thefivelevelsofissueseverityencompassanyproblemyouroperationsmightencounterandalsosetbaselineexpectationsforresponsetimes.
Allissues,regardlessofseverity,musthaveaneSPsupportticketassociatedwiththem.
KnowledgeBaseCenter(KBC)Ticketcreationisnotlimitedtojustreportingproblems.
Ifadviceorassistanceisdesired–forexample,aquestionabouthowtoworkaroundanissueencounteredduetoanerror–weencourageyoutosearchKBCorproductdocumentationandifyourconcernsarestillunanswered,pleasecreateaticketwithappropriateseveritylevel.
SGSTwillresponddirectlyinduecourse.
SiemenseMeterDocumentationSiemenseMeterstaffsadedicatedDocumentatoinTeamtoensurethatourcustomershavethecorrectinformationfortheirsystematallthetime.
Documentationisprovidedonline,andyoucanrequestgreaterclarificationonanypagethatisunclearbycreatingasupportticket.
IssueResolutionEveryticketuponcreationineSPareworkedbySGSTbydifferentlevelsofsupportandteamsformedinternally.
Level-1teamisresponsibletoacknowledgeandmakefirstresponseoneachnewticket.
Itincludesinitialtriage,requestadditionalinformationifrequiredandprovidereso-lution.
Iftheyareunabletofindaquickresolution,issueisescalatedtonextlevel.
Level-2teamhasadvancedknowledgeofproductanddodeepdiveanalysisofthereportedissues.
Thisteamverifiesifreportedissueisasoftwaredefectordata/configurationissueandescalatetoR&Dforreleaseplanninganddelivery.
Sev1/Sev2issueresolutionprocessiswell-establishedandrepeatable.
Withyourinitiatingphonecall,theSupportEngineeroncallwillquicklyreviewallavailableinformationwithyouandmakerequestsforadditionalinformation,ifrequired,thatmighthelptotriagetheissue.
Insomeinstan-ces,SGSTmayrequestforascreensharemeetingtospeedupdiagnosisandresolution.
Oncethesystemhasregainedstability,asconfirmedbyyourorganization,thenextstepisforSiemenstoexploreoptionsforalongtermsolution.
Priority-1issuesneedtoobtaintimelyresponsesandattentionfromSGSTastheyaffectbusinessorprojecttimelines.
WeunderstandthattheseareimportanttoourcustomersandthereforeadedicatedteamprocessesallthePriority-1casestoprovidefasterresolutionandmeetyourneeds.
Escalationmanagementteamascertainsthatconcernsraisedbyreporteriswellunderstoodandhelppromotingbetterresolutionandoutcomes.
CustomershavetheabilitytotriggerescalationofanissuethroughsupportportaltoengagetheSupportManagement.
5SGSTprovidesabasefortheoperationoftheindustry-leadingMeterDataManagementplatform,Ticketanditsapplications.
ItonlycoversthesoftwaredefectidentificationandresolutionforcoreproductfunctionalityorfeatureandenhancementrequestsforwardedtoProductManagement.
Itdoesnotcoverperformancetuningandenvironmentsizing,databaseconfigurationandtuning,upgradeplanning,reviewofcustomconfiguration,orspecificfeaturesandimplementations.
Forsuchextensiveserviceofferings,pleasecontactyourSiemensAccount/Salesrepresentativeforthedetailsandquote.
6AdditionalServicesThenextsectiondescribesadditionalservicesbeyondtheM&SthattheSGSTprovidestoitscustomers.
InterestedinthisService:Pickoneoralloftheabovementionedserviceoffering.
ContactyourAccountSalesRepresentativeforaquoteListtheareaswhereyouneedhelpwiththeEnergyIPsuiteofproducts.
Identifythenumberofsystemsthatneedstobemaintainedunderthiscontract.
QuotetoincludealicenseforthecRSPtoolincaseofRemoteMonitoringService.
Approvequoteandresteasyknowingthatyourproductionsystemisingoodhands.
7GetinsightsandsolutionsforcriticalbusinessproblemsusingacombinationoftheEnergyIPBigDataAnalyticsplatformanddatascienceserviceprovidedbySiemensDescriptionSiemensAnalyticsApplicationsofferedbyitsManagedServicesdivision,hasbeendesignedtoenableourutilitycustomersderivevaluableinsightsintothedatalockedwithintheEnergyIPsystem.
Theaimistotransformtheirbusinessesbyanalyzingdatafromallapplicationsanddistributingtargetedanalyticstoeverystakeholderacrosstheirbusinessnetwork.
OurhighlyscalableEnergyIPplatformanditscorrespondinganalyticsapplication,coupledwiththeexperienceddatascienceteam,allowsorganizationstounlockthevalueoftheirexistingdataacrossallenterprisesystemsandthird-partydata–creatingbest-in-classanalyticsolutionsthatguideeverydayutilityusers,bothinternalandexternal,tomeaningfulinsights.
ThesesolutionsallowourcustomerstoimprovetheirrelationshipswiththeirenergyconsumersandC&Ipartnersbyincreasingcustomerretentionandcreatingnewchannelsofrevenue.
MethodologyAtthestart,werecommendthatyouengageSiemenswithyourbusinessuserstoidentifyrequire-mentsusingworkshops,conductgapanalysistoultimatelycomeupwithasetofusecases,expec-tedresults,andaroadmapforyouranalyticsneeds.
Thiswillbefollowedbyafour-toeight-weekengagementtodemonstratefeasibilityofad-hocdataminingresultsusingmachinelearning(ML)andArtificialIntelligence(AI)algorithmstodemonstrateresultsandvalueforthespecificusecasesinthecontextofclient'sdataandoperatingenvironments.
Ifapermanentsolutionisdesiredinaproduct,acustomquotewillbeprovidedsothattheSiemensAnalyticsapplicationscanbeenhan-cedand/ornewfunctionalityaddedtocatertoallthespecificusecases.
Thiswillbefollowedbyanin-personpresentationtoallstakeholdersthatwouldseektoestablishalong-termstrategytotakecareofthecurrentaswellasanyfutureanalyticsrequirementsfromAMIdata.
OurservicesOurserviceofferingsfocusonthreemajorareasofanalyticsconsultingandimplementationservi-cesforutilitiesorsystemintegratorcompanies,leveragingourexperienceinIT,OT,andSmartGrid.
Wecanhelpourcustomerswiththefollowingsteps:Explore:AccessthedatathatisalreadyintheEnergyIPplatformandcombinethatwiththeproblemdefinitionandminethedatatocomeupwithinsightsandpriorityusecases.
Implement:DeployandconfiguretheSiemensAnalyticsapplicationinourinternalcloudenvironmenttosatisfytheaboveusecases.
Thiswillbefollowedbyinstallingthealgorithmsspecificallydesignedforyourusecasestofinallyprovidethedesiredinsightsintoyourdata.
AnalyticsasaService8Long-termsolution:Oncethealgorithmshavebeenprovenandtheresultsvalidated,SiemenswillenhanceitsanalyticssolutionandreleaseanewversionofitsAnalyticsapplicationonyourEnergyIPsystem.
Yourstaffwillthenbetrainedtooperatethisproducttomeetyourbusinessneeds.
OurmethodologySiemensAnalyticsproducthasbeendesignedtobeparameter-driven,andforthemostcommonpredictionissueslikeloadforecastingandrevenueprotectionwecanuseconfigurationparameterstocatertothespecificneedsoftheutility.
However,incertainspecificusecases,Siemensrecom-mendsthatutilitycustomersfirstembarkonadatascienceproject.
Thisprojectwillhelphashouttherequirements,theparameters,andthepredictionthatisrequiredfromtheanalyticsapplication.
ThiswillbefollowedbyashortengagementbyourservicesteamconsistingofEnergyIPexperts,datascientists,andimplementationspecialists,wherethedatanecessaryfortheproblemanalysiswillberetrievedfromtheEnergyIPMDMsystemintotheAWScloud,wheretheanalyticsproductscanthenbeconfiguredtominethisdata.
Soatalowinitialcost,theutility'sdatacanbeused,customdatasciencealgorithmswritten,andtheresultsofsuchpredictionalgorithmspresentedtothestakeholders.
Oncethefinalresultshavebeenvalidated,ifrequiredtheanalyticsproductcanbeenhancedandthendeployedattheutilitysite.
PleasecheckwithyouraccountmanagerandinviteustohaveadiscussionaroundhowSiemenscanhelpyoureleasetheinsightshiddeninyourdata.
ExploreLongtermImplementUsecaseanalysisDatadiscoveryandPoCsValueassessmentDataprofilinganddatascienceDataarchitectureAnalyticsenablementEnhanceproductReleaseproductSupportservicesSiemensEnergyIPAnalyticsClientpreferredplatformsSmartGridanalyticsExploreUnderstandthevalueand"artofthepossible"DevelopbusinesscasebasedonROIAnalyzeusecasesanddevelopAnalyticsroadmapLong-termsolutionEnhanceexisitingorcreatenewanalyticsapplicationReleaseaspartofthestandardsoftwarereleasecycleGetsupportusingtheexistingsupportprotocolwithinM&SImplementAssessissueswiththequalityofthedatafromsourcesystemsStandards-based(CIM)dataintegrationframeworkDeveloptheanalyticsroadmapfortheenterpriseSiemensprovidesajointproductplusserviceofferingthatletsyouanalyzeyourdataandreceivevaluableinsightsfromyoursmartgriddata.
9CurrentprovenusecasesSiemensAnalyticsFoundationanditsapplicationhavebeendeployedatmanycustomersites.
Someofnotedusecasesarelistedbelow:1.
Waterleakanalysis2.
Revenueprotection3.
Technicalbalance4.
Accountingbalance5.
Powerquality6.
Equipmentloadmanagement7.
Loadforecasting10AservicetoproactivelymonitoryourEnergyIPenvironmentsandminimizedowntimeDescriptionSiemensoffersRemoteMonitoringService(RMS)toitscustomerswhohavedeployedEnergyIPinoneormoreenvironmentsandwhorequiredailyassistancetoproactivelylookfortrendsandpreventsystemfailure.
TheneedforRMScanvary,butinmostcases,itstemsfromlackofadministrativeknowledgeinthetechnologystackdeployedforEnergyIP(LinuxvsMicrosoft)includingHadoopandLinux,oralackofexpertisemanagingtheOracleRDBMS.
Inmostcases,itisalsoduetotheneedtomonitoroneadditionalcriticalsystemintheirenterpriseinfrastructure,thusoverburdeningthealreadystrainedITstaff.
Asmentionedabove,someofthefactorsdrivingremotemonitoringproliferationhavetodowithlowerupfrontinvestmentcostsforimplementation;othersaretheresultofleaneroperationsandhavingfewerITstaffavailabletomonitorthesystems.
NotonlydoesremotemonitoringenableSiemenstomonitorconditionsfromjustaboutanywhere,italsofacilitatesmoreeffectivemoni-toringbyfewerpersonnel,arealdifferentiatorintoday'stougheconomicclimate.
PotentialBenefitsThepotentialbenefitsofremotemonitoringaresignificant:minimizinglaborcosts,fillingtheknowledgegapresultingfromexperiencedoperatorsretiring,preventingunplanneddowntime,andmore.
However,there'snowaytoknowwhattypesoftaskscanbebestdonebyaremotemonitoringservicetomaximizereturns.
Whileremotemonitoringcangreatlycontributetocostsavingsandimprovedoperations,thereareconsiderationsthatmustbeaddressedtoensurethesecurityandpracticalityofimplementingaremotemonitoringsystem.
Alsorequiredaredefinitionsofwhatdatacanbeaccessedandbywhom,andmostcritically,whatremotecontroloptionswillbeallowed.
Intheend,itcomesdowntokeepingtheproductionsystemrunningsmoothlywithminimumdowntime.
SiemenspersonnelcanmonitoryourproductionsystemsfromoursecureNetworkOperationsCenter(NOC).
Whenanerroroccurs,wewillnotifyyou,andalsocreateaneSP(SupportPortal)ticketsothatourcertifiedsupportengineerscanquicklystartworkingontheissuetoresol-veitinatimelymanner.
RemoteMonitoringService(RMS)11RMSProcessLoginremotelytotheproductionsystemusingcRSP(commonRemoteServicePlatform)PerformamutuallyagreeduponlistofstepsandprocessesandtagresultsMaintainthehistoryoftheresultswithadailytimestampForalerts,addaneSPtickettobefixedandresolvedFordetailsoncRSP,pleasecontactyourSalesAccountManagerRMSBenefitsAccesstoaglobalnetworkofexpertsHighestsecurityandaccessusingcRSPfortheprotectionofsensitiveinformationUtilizationoffuture-orientedIT-basedservices,providedinapartnershipthatissetupforlongtermsuccessFordetailsoncRSP,pleasecontactyourSalesAccountManagerSpecificTasksExecutedasPartofRMSDailySystemCheck:AspartoftheRMSservice,ourstaffwillValidateconnectivitytotheUIandothercomponentsValidatethatmeterreaddataiscurrentChecktheamountofmemorybeingusedforyoursystemsCheckforanyCOREerrordumpfilesChecklogfilesforerrorsValidatePersistentApplications:Containerstatuscheck(ApacheTomcat,ActiveMQ)WorkflowManagementSystemapplicationsPlatformapplicationsInterpolation,ImportReadsAllAdaptersthatimport/exportMeterDataProcessing–VEE12Reporting,ContinuedValidateLogFilesandHealthofOS/Oracle:LookforORAorfatalerrosinalllogsValidateotherapplicationsCheckdiskspaceCheckOraclehealthanditstablespacesMonthly/Quarterly/YearlyReview:ReviewandvalidateyourdailychecklistandsendstatusreportsReviewandvalidateyourmonthlychecklistandsendstatusreportsReviewandvalidateallyourEnergyIPenvironmentsettingsandupdateanydocumentationReviewandvalidateallcrontabsettingsfoundinproductionandupdateanydocumentationReviewandupdateanydocumentationrelatedtoyourinternalescalationproceduresReviewandvalidatetheusefulnessofEnergyIPreportsReviewandvalidatetheusefulnessofEnergyIPnotificationsUpdateVisiodocumentsrelatedtothissitewithrecentchangesConfirmwiththesystemadministratorthatbackupsareoccurringVerifydiskspaceusageVerifythatallfilesystemsarecompliantwiththeflatfilesystemdataretentionandvalidationpolicyVerifythatdatabasedataretentioncleanupeffortshavetakenplaceValidateallusersanddocumenttheiraccesstotheUsernamestabPricingFixedpricepermonthNumberofhoursbasedonmutualagreementanddiscoveryofalltasksTasksperformedbycertifiedSupportpersonnelFullaudittrailoflogin/logoutandactivitiesmaintainedforSOXcompliancePleasecontactyourSiemensSalesrepresentativeforfurtherdetails13AservicetocreateandmaintainaQA/testing,systemownedbyyouandmanagedbySiemenswithinitsDataCenterDescriptionDescriptionTheQA/Testingsystemcreationandmaintenanceserviceisavalue-addedserviceprovidedbySiemenstoitsutilitiescustomersthatwouldotherwisehavetoplanforsuchasystemandstaffittocatertotheneedsoftheirinternalbusinessusers.
Typically,smallertomedium-sizeutilitiesthatarehard-pressedforstafforwanttofocusontheircorecompetencestendtosignupforthisservice.
DesignandApprovalTheneedforaQA/Testingsystemisverywellknown,butthedevelopmentandmaintenanceofsuchasystemrequiresdedicatedstaffandscriptsthattakeawaytimefromtheutilities'coremission.
Siemensengineerswillmeetwiththeutilitystafftoascertaintherequirementsofsuchasystem–forinstance,whatusecaseswillbehandled,howfrequentlyproductiondatawillberefreshedintothesystem,howmanyuserswillaccessit,etc.
–toultimatelydecidethesizeandlocationofthesystem.
Acustomarchitectureandsystemwillthenbedesignedtocatertotherequirements,andmultipleroundsofdiscussionwillfollowtooptimizethedesign.
Oncethedesignhasbeenapproved,itwillbeusedtoprepareacustomquotecompletewithhardwarespecifications,networksize,location(customerpremisesorSiemensdatacenters),anddatarefreshfrequencies.
OurSalesteamwillfollowupandprovideclarifications,ifneeded,duringtheapprovalprocess.
Build-UpandGo-LiveOncethespecificationsareapproved,thecustomerwillprocurethenecessaryhardwareandsoftwarelicensesandprovidethemtoSiemensengineers.
Thisensuresthatthesystembelongstoourcustomer,butismanagedbySiemensasaservice.
SiemenswilltheninstallallthesoftwaretoexactlymatchtheproductionEnergyIPsystem,includingallthecurrentOS,OracleandeIPpatches.
Thiswillbefollowedbyinstallingscriptstocollectdatafromproductionandrestorearepresentativesetofdataintothissystemthatwillberefreshedperiodically.
Afterinternaltestingandvalidationthatthesystemmeetstherequirementssetforthforthissystem,Siemensengineerswilldemonstratethefeaturestotheutilitystafftomakesurethatthesystemmeetstheirrequirements.
Uponapproval,thisnewQA/TestingsystemwillbebroughtonlineandusedbyboththeutilitystaffandSiemensstaffassignedtoprovidetherequiredservice.
QAandPerformanceEnvironment14PotentialBenefitsSuchasystemhasmanybenefits.
Firstitletstheutilitytestnewfunctionsandstudytheimpactsofapplyinganewpatchtotheirproductionsystems,beforeactuallyapplyingit.
ItprovidesanenvironmenttotestbugfixesandotherrecommendationsprovidedbytheSupportteamsbeforeapplyingthemtotheproductionsystembyaSiemenspersonnel.
Itreducesthetimeofsuchbugfixesandpatchupgradestobeappliedtoproduction.
Mostimportant,Utilitypersonnelcannowfocusonareasthatarecoretotheirbusinessandoffloadthemaintenanceofsuchasystemtoengineerswhoaretrainedspecificallytomaintainandmonitorit.
PricingFixedpricepermonthHardwareandsoftwarelicensespurchasedbytheutility.
UsecasesbasedonmutualagreementanddiscoveryofalltasksTasksperformedbycertifiedSupportpersonnelFullaudittrailoflogin/logoutandactivitiesmaintainedforSOXcompliancePleasecontactyourSiemensSalesrepresentativeforfurtherdetails15AservicetoperformcontrolledsecurityvulnerabilitycheckofoneormoreinternalsystemsDescriptionSiemenspartnerswithmanyinformationsecuritycompaniestobringthisverycriticalandvalue-addedservicetoitsGridControlandEnergyIPCustomers.
Thisservicewillultimatelyleadtodevelopingeffectivesecurityarchitecturewithintheutilitydatacentersbyenhancingcompany-widesecurityprograms.
Wedothisbyfirstidentifyingallthevulnerabilitiesandperformingafullsecurityassessmentoftheutilityorganization'sinformationtechnologyassetsasrelatedtotheEnergyIPserver.
Theobjectiveofthiseffortistoassessandthecurrentinformationsecuritypostureoftheorganization'senterpriseassetsandnetworkenvironment.
Thephasesforthisassessmentincludesinternalfacingwebapplicationtestingandinternalinformationassetstesting,byusingatrustedapplianceandaccessingthenetworkremotelytosearchforvulnerabilitieswithinthenetwork.
Defendingtheenterpriseagainstsecuritythreatswithtoday'scomplexinformationinfrastructurerequiresalayeredsecuritystrategy.
Companiesshouldstructuretheirstrategiestomitigateriskatdefinedpointswithintheenvironment.
Siemensworkswithorganizationstoapplyeffectivesecuritymeasuresandprovidesaworkingknowledgeofthebest-in-classproductsandrecommen-dationstoimplementimprovementforthenetwork.
ScopeRiskreductionthroughvulnerabilityassessmentsandpenetrationtestsisanexampleofhowSiemenshelpsourcustomersimprovetheiroverallsecurityposture.
AspartofSiemens'ongoingcommitmenttoensurethesecurityandintegrityoftheirnetworkassetsanddata,wewillperformanassessmentofthecurrentinformationsecuritypostureoftheutility'sexternalandinternalnetworkenvironments.
Siemenswillapproachsecurityassessmentsandtrytolocatevulnerabilitiesdocumentthefindings,tofinallycreatearemediationplantosecurethesystem,includinghardwareandsoftware.
MethodologyThemethodologyexecutedbythisengagementfocusesonblack-box/blindpenetrationtestingoftheutility's(perimeter/external/internal/complete)environment.
Theassessmentwillprovideourcustomerwithacomprehensivediscovery,analysis,andcontrolledexploitationofitssecurityvulnerabilitiesaccessiblefromanexternalsource.
Thismeasurestheeffectivenessoftheorganization'ssecurityeffortsandpreventsthecompromiseofcriticaldataassets.
Throughoutthetechnicaltestingphases,Siemensconsultantswillusemultiplecommercialandopen-sourcesecuritytools,customscripts,andmanualvalidationtechniquestoscanfor,enumerate,uncover,andexploitvulnerabilitiesinthesystemstested.
Commercialscanningandpenetrationframeworktoolsareused,suchasNeXpose,Nessus,andMetasploitaswellasbestof-breedopensourcetoolssuchasNMAPthatquicklyidentifynetwork,host,andapplication-specificvulnerabilities.
Manualtechniquesarecapableoffindingissuesnoteasilyuncoveredbyautomatedtools.
CyberSecurityAssessment16PotentialBenefitsSiemensperformsproperduediligencebyengagingatrustedthirdpartiestoindependentlyevaluatetheirsystemsandapplicationsfromaninformationsecuritystandpoint.
Basedonthefindings,whichwillbeprovidedtotheutilityasawrittenreport,utilitystaffcanthenimplementortakepreventivemeasuresincludingmanypracticalstepsandbestpracticestoultimatelyexceedindustrystandardsforinformationsecurity.
Intheend,itcomesdowntokeepingtheproductionsystemhummingsmoothlywithminimumdowntime.
Siemenspersonnelcanperformthesesecurityauditsusingtrustedthird-partyvendors,andtogetherensuringthesmoothrunningofyourproductionsystemsandrelatedassets.
Whenasecuritybreachoccurs,Siemenswillalsoprovideconsultationorsetupaprocesstoproperlyidentifysuchabreach,communicateiteffectively,andthengettherequiredpartiestoapprovethefix.
Oncethefixhasbeenidentifiedandapproved,Siemensstaffcanhelpourutilitycustomerintheapplicationandimplementationofthefixtofinallymakesurethatthebreachhasbeencorrected.
17PublishedbySiemensAG2018EnergyManagementDivisionFreyeslebenstrasse191058Erlangen,GermanyFormoreinformation,pleasecontactourCustomerSupportCenter.
Phone:+491805247000Fax:+491805242471(Chargesdependingonprovider)E–mail:support.
energy@siemens.
comSubjecttochangewithoutpriornotice.
Theinformationinthisdocumentcontainsgeneraldescriptionsofthetechnicaloptionsavailable,whichmaynotapplyinallcases.
Therequiredtechnicaloptionsshouldthereforebespecifiedinthecontract.