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Novellwww.
novell.
comnovdocx(en)23March2009AUTHORIZEDDOCUMENTATIONNovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsZENworksLinuxManagement7.
2IR2August22,2008FREQUENTLYASKEDQUESTIONS(FAQ)novdocx(en)23March2009LegalNoticesNovell,Inc.
makesnorepresentationsorwarrantieswithrespecttothecontentsoruseofthisdocumentation,andspecificallydisclaimsanyexpressorimpliedwarrantiesofmerchantabilityorfitnessforanyparticularpurpose.
Further,Novell,Inc.
reservestherighttorevisethispublicationandtomakechangestoitscontent,atanytime,withoutobligationtonotifyanypersonorentityofsuchrevisionsorchanges.
Further,Novell,Inc.
makesnorepresentationsorwarrantieswithrespecttoanysoftware,andspecificallydisclaimsanyexpressorimpliedwarrantiesofmerchantabilityorfitnessforanyparticularpurpose.
Further,Novell,Inc.
reservestherighttomakechangestoanyandallpartsofNovellsoftware,atanytime,withoutanyobligationtonotifyanypersonorentityofsuchchanges.
AnyproductsortechnicalinformationprovidedunderthisAgreementmaybesubjecttoU.
S.
exportcontrolsandthetradelawsofothercountries.
Youagreetocomplywithallexportcontrolregulationsandtoobtainanyrequiredlicensesorclassificationtoexport,re-export,orimportdeliverables.
Youagreenottoexportorre-exporttoentitiesonthecurrentU.
S.
exportexclusionlistsortoanyembargoedorterroristcountriesasspecifiedintheU.
S.
exportlaws.
Youagreetonotusedeliverablesforprohibitednuclear,missile,orchemicalbiologicalweaponryenduses.
SeetheNovellInternationalTradeServicesWebpage(http://www.
novell.
com/info/exports/)formoreinformationonexportingNovellsoftware.
Novellassumesnoresponsibilityforyourfailuretoobtainanynecessaryexportapprovals.
Copyright2007-2009Novell,Inc.
Allrightsreserved.
Nopartofthispublicationmaybereproduced,photocopied,storedonaretrievalsystem,ortransmittedwithouttheexpresswrittenconsentofthepublisher.
Novell,Inc.
hasintellectualpropertyrightsrelatingtotechnologyembodiedintheproductthatisdescribedinthisdocument.
Inparticular,andwithoutlimitation,theseintellectualpropertyrightsmayincludeoneormoreoftheU.
S.
patentslistedontheNovellLegalPatentsWebpage(http://www.
novell.
com/company/legal/patents/)andoneormoreadditionalpatentsorpendingpatentapplicationsintheU.
S.
andinothercountries.
Novell,Inc.
404WymanStreet,Suite500Waltham,MA02451U.
S.
A.
www.
novell.
comOnlineDocumentation:ToaccesstheonlinedocumentationforthisandotherNovellproducts,andtogetupdates,seetheNovellDocumentationWebpage(http://www.
novell.
com/documentation/index.
html).
novdocx(en)23March2009NovellTrademarksForNovelltrademarks,seetheNovellTrademarkandServiceMarklist(http://www.
novell.
com/company/legal/trademarks/tmlist.
html).
Third-PartyMaterialsAllthird-partytrademarksarethepropertyoftheirrespectiveowners.
4NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009Contents5Contentsnovdocx(en)23March2009AboutThisGuide71HowdoIFindWhatINeedinZENworksLinuxManagementDocumentation91.
1FindingInformation91.
1.
1UserGuidesinZENworksLinuxManagement91.
1.
2FrequentlyAskedQuestions91.
1.
3SearchingforInformation91.
2WhatToDoWhenYouCannotFindtheAnswer.
91.
2.
1UserCommentsLinkintheUserGuides101.
2.
2ZENworksLinuxManagementSupportForum101.
2.
3WhereDoIGoforMoreHelp102ZENworksLinuxManagementFrequentlyAskedQuestions112.
1Installation112.
2Registration122.
3BundlesandPackageManagement122.
4RemoteManagement.
162.
5EventMonitoring186NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009AboutThisGuide7novdocx(en)23March2009AboutThisGuideThisNovellZENworks7.
2LinuxManagementFrequentlyAskedQuestions(FAQ)isintendedtohelpZENworksLinuxManagementuserswhohavenotfoundtheinformationtheyneedintheZENworksLinuxManagementOnlineHelporUserGuides.
Theinformationinthisguideisorganizedasfollows:"HowdoIFindWhatINeedinZENworksLinuxManagementDocumentation"onpage9"ZENworksLinuxManagementFrequentlyAskedQuestions"onpage11AudienceThisguideisintendedforZENworksadministrators.
FeedbackWewanttohearyourcommentsandsuggestionsaboutthismanualandtheotherdocumentationincludedwiththisproduct.
PleaseusetheUserCommentsfeatureatthebottomofeachpageoftheonlinedocumentation,orgotoNovellDocumentationFeedbacksite(http://www.
novell.
com/documentation/feedback.
html)andenteryourcommentsthere.
DocumentationUpdatesForthemostrecent,updatedversionoftheZENworks7.
2FrequentlyAskedQuestions(FAQ),visittheNovellZENworks7.
2LinuxManagementEditiondocumentationWebsite(http://www.
novell.
com/documentation/zlm72).
AdditionalDocumentationZENworks7.
2LinuxManagementissupportedbyotherdocumentation(inbothPDFandHTMLformats)thatyoucanusetolearnaboutandimplementtheproduct:NovellZENworks7.
2LinuxManagementInstallationGuideNovellZENworks7.
2LinuxManagementAdministrationGuideNovellZENworks7.
2LinuxManagementTroubleshootingGuideInaddition,theothercapabilitiesincludedintheZENworks7suitehaveextensivedocumentationforyouruse.
Forafulllistofthisdocumentation,seetheNovellZENworks7documentationWebsite(http://www.
novell.
com/documentation/zenworks7/index.
html).
DocumentationConventionsInNovelldocumentation,agreater-thansymbol(>)isusedtoseparateactionswithinastepanditemsinacross-referencepath.
Atrademarksymbol(,TM,etc.
)denotesaNovelltrademark.
Anasterisk(*)denotesathird-partytrademark.
8NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009Whenasinglepathnamecanbewrittenwithabackslashforsomeplatformsoraforwardslashforotherplatforms,thepathnameispresentedwithabackslash.
Usersofplatformsthatrequireaforwardslash,suchasLinux*orUNIX*,shoulduseforwardslashesasrequiredbyyoursoftware.
HowdoIFindWhatINeedinZENworksLinuxManagementDocumentation19novdocx(en)23March20091HowdoIFindWhatINeedinZENworksLinuxManagementDocumentationReviewthefollowingsectionstounderstandhowyoucanfindwhatyouneedinZENworksLinuxManagementdocumentation:Section1.
1,"FindingInformation,"onpage9Section1.
2,"WhatToDoWhenYouCannotFindtheAnswer,"onpage91.
1FindingInformationReviewthefollowingsectionstounderstandhowtofindtheinformationyouneed:Section1.
1.
1,"UserGuidesinZENworksLinuxManagement,"onpage9Section1.
1.
2,"FrequentlyAskedQuestions,"onpage9Section1.
1.
3,"SearchingforInformation,"onpage91.
1.
1UserGuidesinZENworksLinuxManagementTheuserguidesinbothHTMLandPDFformatsareavailableontheZENworksLinuxManagementdocumentationWebsite(http://www.
novell.
com/documentation/zlm72/index.
html).
1.
1.
2FrequentlyAskedQuestionsTofindanswerstosomeofthefrequentlyaskedquestionsinZENworksLinuxManagement,seeChapter2,"ZENworksLinuxManagementFrequentlyAskedQuestions,"onpage11.
1.
1.
3SearchingforInformationYoucanusetheSearchbuttonontheNovellDocumentationwebsitetoquicklyfindtheinformationyouneed.
Youcanalsospecifythesearchcriteriabydefiningoneormorefilterssuchasoperators,switches,andwildcardsinyoursearchstringstosignificantlyimproveyoursearch.
1.
2WhatToDoWhenYouCannotFindtheAnswerReviewthefollowingsectionstounderstandwhatyoucandotogetanswersforyourquestionswhenyoucannotfindthembyusingthewaysdescribedinSection1.
1,"FindingInformation,"onpage9.
Section1.
2.
1,"UserCommentsLinkintheUserGuides,"onpage10Section1.
2.
2,"ZENworksLinuxManagementSupportForum,"onpage10Section1.
2.
3,"WhereDoIGoforMoreHelp,"onpage1010NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March20091.
2.
1UserCommentsLinkintheUserGuidesIfyoucannotfindtheinformationyouneedintheUserGuidesforZENworksLinuxManagement,youcansubmitausercommentaboutthedocumentation.
ClickusercommentsatthebottomofanypageoftheHTMLversionofthedocumentationtosubmityourcomments.
IMPORTANT:Forbestresults,submityourcommentonthepageoftheUserGuidewhereyoutriedtofindtheinformation.
Whenyousubmitausercomment,oneofthefollowingthingshappens:Weknowwheretheanswertoyourquestionisinthecurrentdocumentation.
Wesendaresponsetoyoutohelpyoufindtheinformationyouneed.
Weknowtheanswertoyourquestionandwediscoverthatitisnotinthecurrentdocumentation.
Wesendaresponsetoyouandposttheinformationonthepagewhereyoumadeyourcomment.
TheinformationwillbeaddedtothenextversionoftheZENworksLinuxManagementdocumentation.
Ifwedonotknowtheanswertoyourquestion,wefindtheanswertoyourquestion,thenproceedasdescribedabove.
WhenZENworksLinuxManagementdoesnotworkforyouthewayitissupposedto,wereferyoutotheZENworksLinuxManagementSupportForum.
Formoreinformation,seeSection1.
2.
2,"ZENworksLinuxManagementSupportForum,"onpage10.
NOTE:Responsetimemightvary.
1.
2.
2ZENworksLinuxManagementSupportForumTheNovellZENworksLinuxManagementSupportForum(http://forums.
novell.
com/novell-product-support-forums/zenworks/linux-management/)providesassistancefromZENworksLinuxManagementusersaroundtheworld.
IfZENworksLinuxManagementisnotworkingforyouasdocumented,postyourproblemonZENworksLinuxManagementSupportForumforfreeassistance.
1.
2.
3WhereDoIGoforMoreHelpInadditiontotheZENworksLinuxManagementproductdocumentation,thefollowingresourcesprovideadditionalinformationaboutZENworksLinuxManagement.
NovellSupportKnowledgebase(http://www.
novell.
com/support)NovellZENworksLinuxManagementSupportForum(http://forums.
novell.
com/novell-product-support-forums/zenworks/linux-management/)NovellZENworksLinuxManagementSupportCommunity(http://www.
novell.
com/support/product/products.
do)NovellCoolSolutions(http://www.
novell.
com/coolsolutions/)NovellZENworksLinuxManagementproductsite(http://www.
novell.
com/products/zenworks/linuxmanagement/)ZENworksLinuxManagementFrequentlyAskedQuestions211novdocx(en)23March20092ZENworksLinuxManagementFrequentlyAskedQuestionsReviewthefollowingsectionstofindanswerstosomeofthefrequentlyaskedquestionsinZENworksLinuxManagement:Section2.
1,"Installation,"onpage11Section2.
2,"Registration,"onpage12Section2.
3,"BundlesandPackageManagement,"onpage12Section2.
4,"RemoteManagement,"onpage16Section2.
5,"EventMonitoring,"onpage182.
1InstallationHowcanIknowwhichversionofZENworksLinuxManagementisinstalledonmydeviceHowcanIknowwhichhotpatchversionisinstalledonmydeviceHowcanIautomatetheagentinstallationinmyzoneWhichportsareusedbytheZENworksLinuxManagementserverWhichportsareusedbytheZENworksLinuxManagementagentWhatisthedifferencebetweentheZENworksLinuxManagementagentthatispackagedwiththeSUSELinuxEnterprise10distributionandtheoneprovidedbyZENworksLinuxManagementinstallationHowcanIgetzmddebugmessagesinthezmd-messages.
logfilewhilerunningtheZLM-installscriptHowcanIknowwhichversionofZENworksLinuxManagementisinstalledonmydeviceAtthecommandprompt,entertherugpingcommand.
TheversiondisplayedfortheZENworksManagementDaemonistheversionoftheZENworksLinuxManagementthatyouareon.
HowcanIknowwhichhotpatchversionisinstalledonmydeviceAtthecommandprompt,entertherugpingcommandtodisplaythehotpatchlevel.
HowcanIautomatetheagentinstallationinmyzoneSee"AutomatingInstallationoftheZENworksAgent"intheNovellZENworks7.
2LinuxManagementInstallationGuide.
WhichportsareusedbytheZENworksLinuxManagementserverSee"ServerListeningPorts"intheNovellZENworks7.
2LinuxManagementInstallationGuide.
12NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009WhichportsareusedbytheZENworksLinuxManagementagentSee"AgentListeningPorts"intheNovellZENworks7.
2LinuxManagementInstallationGuide.
WhatisthedifferencebetweentheZENworksLinuxManagementagentthatispackagedwiththeSUSELinuxEnterprise10distributionandtheoneprovidedbyZENworksLinuxManagementinstallationTheZENworksLinuxManagementagentthatcomeswiththeZENworksLinuxManagementinstallationhasscheduleddeploymentsandpolicymanagementfeaturesthattheSUSELinuxEnterpriseagentdoesnothave.
HowcanIgetzmddebugmessagesinthezmd-messages.
logfilewhilerunningtheZLM-installscriptWhilerunningtheZLM-installscript,thelog-levelinzmdpreferencesissettoInfobydefault.
Runthefollowingcommandtogetthedebugmessagesinthezmd-messages.
logfile:zlm-install--zmd-debug2.
2RegistrationCanIregisterabaseSUSELinuxEnterprise10devicetotheZENworksLinuxManagement7.
2.
xzoneHowcanIavoidmultipleregistrationentriesofamanageddevicetotheZENworksLinuxManagementzoneCanIregisterabaseSUSELinuxEnterprise10devicetotheZENworksLinuxManagement7.
2.
xzoneYes.
YoucanregisteraSUSELinuxEnterprise10devicetoaZENworksLinuxManagement7.
2.
xzone.
However,allthefeaturesofaZENworksLinuxManagementagentarenotavailablebecauseSUSELinuxEnterprise10doesnothaveallthefeaturesoftheZENworksLinuxManagementagent.
HowcanIavoidmultipleregistrationentriesofamanageddevicetotheZENworksLinuxManagementzoneUsethefollowingcommandtore-registeranexistingdevicetotheZENworksLinuxManagementzone:rugservice-add--rebuild-tZENworksZENworks_server_address2.
3BundlesandPackageManagementHowcanIknowifupdatesareavailableformydeviceHowcanIknowifpatchupdatesareavailableforaSUSELinuxEnterprise10deviceHowcanIknowifupdatesareavailableformydeviceifIhaveloggedintotheGNOMEdesktoporKDEdesktoponamanageddeviceWhatisthedifferencebetweenmandatorybundlesandnon-mandatorybundlesWhatarethedifferentstatusesofabundleonamanageddeviceZENworksLinuxManagementFrequentlyAskedQuestions13novdocx(en)23March2009WhatarethedifferentstatusesofapackageonamanageddeviceWhydoestheZMDshowfewerinstalledpackagesthanareshownbytherpm-qacommandWhencanIuseanNFSmounteddirectoryasaZMDcachedirectoryHowcanIuseanNFSmounteddirectoryasaZMDcachedirectoryDoestheRPMcommandthatIusetoinstallpackagesreflectinthebundlestatusandpackagestatusTherugbundle-packagescommandshowsthestatusofpackagesasnotinstalledeventhoughtherugbundle-listcommandshowsthatthebundleisinstalled.
HowcanIupgradeadevicefromSUSELinuxEnterprise10toSUSELinuxEnterprise10SP1byusingZENworksLinuxManagementHowcanIupgradeadevicefromSUSELinuxEnterprise10SP1toSUSELinuxEnterprise10SP2byusingZENworksLinuxManagementHowcanIknowifupdatesareavailableformydeviceAtthecommandprompt,entertheruglist-updatescommandtoviewtheupdatesthatareavailableforyourdevice.
HowcanIknowifpatchupdatesareavailableforaSUSELinuxEnterprise10deviceAtthecommandprompt,entertheruglist-updates-tpatchcommandtoviewthepatchupdatesthatareavailablefortheSUSELinuxEnterprise10device.
HowcanIknowifupdatesareavailableformydeviceifIhaveloggedintotheGNOMEdesktoporKDEdesktoponamanageddeviceIfyouareloggedintotheGNOME*desktoporKDE*desktop,theglobeicononthepanelchangestoanorangeexclamationmarkifthereareupdatesavailableforyourdevice.
Clicktheicontoviewthelistofupdates.
Whatisthedifferencebetweenmandatorybundlesandnon-mandatorybundlesAmandatorybundleisassigneddirectlytoamanageddevice.
YoucannotuninstallamandatorybundlefromadeviceonwhichthecompleteZENworksLinuxManagementisinstalled.
Anon-mandatorybundleisassignedtoacatalog,andthecatalogisassignedtoadevice.
Thesebundlesareoptionalandarenotautomaticallyinstalledonthedevice.
Non-mandatorybundlesfulfilthedependenciesrequiredtoinstallpackages.
WhatarethedifferentstatusesofabundleonamanageddeviceRefertothefollowingtabletounderstandthedifferentstatusesofabundleonamanageddevice:Table2-1BundleStatusonaManagedDeviceStatusDescription'Bundleisnotinstalledonthedevice.
14NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009WhatarethedifferentstatusesofapackageonamanageddeviceRefertothefollowingtabletounderstandthedifferentstatusesofapackageonamanageddevice:Table2-2PackageStatusonaManagedDeviceWhydoestheZMDshowfewerinstalledpackagesthanareshownbytherpm-qacommandTherpm-qacommandshowstheimportedGPGkeys(gpg-pubkey-xxxxxxx-xxxxxxx)thatarenotactualpackagesasinstalledpackages.
TheZMDfilterstheGPGkeysfromthelistofinstalledpackages,andthereforeshowsfewerinstalledpackagesthanareshownbytherpm-qacommand.
WhencanIuseanNFSmounteddirectoryasaZMDcachedirectoryIfyouencounteraninsufficientdiskspaceerrorinthepartitionthathastheZMDcachedirectory,youcanuseanNFSmounteddirectoryasaZMDcachedirectory.
HowcanIuseanNFSmounteddirectoryasaZMDcachedirectory1Addthefollowingcommandinthe/etc/fstabdirectory:NFS_server:nfs_shared_directorynfs_mount_pointnfsdefaults00TheshareddirectorymusthaveWriteprivilegesontheNFSserver.
2Onthemountednfs,createadirectorytouseitasaZMDcachedirectory.
3Setthecache-directoryZMDpreferencetothedirectorycreatedinStep2byusingthefollowingcommand:rugsetcache-directorydirectory_created_on_mounted_nfsiBundleisinstalledonthedevice.
*Bundleispartiallyinstalledonthedevice.
vAdifferentversionofthebundleisinstalledonthedevice.
StatusDescription'Packageisnotinstalledonthedevice.
iPackageisinstalledonthedevice.
sThepackageinthebundleisofalowerversionthanthatinstalledonthedevice.
vAdifferentversionofthepackageisinstalledonthedevice.
StatusDescriptionZENworksLinuxManagementFrequentlyAskedQuestions15novdocx(en)23March2009DoestheRPMcommandthatIusetoinstallpackagesreflectinthebundlestatusandpackagestatusYes.
TheZMDmonitorstherpmDB/var/lib/rpm/PackagesdirectoryforanychangesintheRPMdatabase,andupdatesthebundlestatusandpackagestatusappropriately.
Therugbundle-packagescommandshowsthestatusofpackagesasnotinstalledeventhoughtherugbundle-listcommandshowsthatthebundleisinstalled.
IfyouhavesettheFreshenflagforsomeorallofthepackageswhileinstallingabundle,thosepackagesareupgradedonlyifanearlierversionofthepackageisalreadyinstalled.
Ifnoearlierversionofthepackageexistsonthedevice,thepackagesinthebundlearenotinstalledeventhoughthebundleisinstalled.
Therefore,thestatusofthesepackagesisdisplayedasnotinstalledwhenyouruntherugbundle-packagescommand.
HowcanIupgradeadevicefromSUSELinuxEnterprise10toSUSELinuxEnterprise10SP1byusingZENworksLinuxManagement1MirrortheSLE10-SP1-OnlinecatalogfromNovellUpdate(https://nu.
novell.
com/repo)toyourZENworksLinuxManagementserver.
ThisserverrequiresauthenticationwithyourNovellaccountnameandpassword.
2InZENworksControlCenter,changetheInstallTypeforallthekernelpackagesfromInstalltoUpgrade.
Formoreinformation,see"EditingBundles"inNovellZENworks7.
2LinuxManagementAdministrationGuide.
3Assignthemirroredcatalogtothemanageddevicethatyouwanttoupgrade.
Formoreinformation,see"AssigningCatalogs"inNovellZENworks7.
2LinuxManagementAdministrationGuide.
4Onthemanageddevice,runtherugupcommandtoupgradealltheSUSELinuxEnterprise10packagestoSUSELinuxEnterprise10SP1packages.
HowcanIupgradeadevicefromSUSELinuxEnterprise10SP1toSUSELinuxEnterprise10SP2byusingZENworksLinuxManagement1MirrortheSLE10-SP2-OnlinecatalogfromNovellUpdate(https://nu.
novell.
com/repo)toyourZENworksLinuxManagementserver.
ThisserverrequiresauthenticationwithyourNovellaccountnameandpassword.
2InZENworksControlCenter,changetheInstallTypeforallthekernelpackagesfromInstalltoUpgrade.
Formoreinformation,see"EditingBundles"inNovellZENworks7.
2LinuxManagementAdministrationGuide.
3Assignthemirroredcatalogtothemanageddevicethatyouwanttoupgrade.
Formoreinformation,see"AssigningCatalogs"inNovellZENworks7.
2LinuxManagementAdministrationGuide.
4Onthemanageddevice,runtherugupcommandtoupgradealltheSUSELinuxEnterprise10packagestoSUSELinuxEnterprise10SP2packages.
16NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March20092.
4RemoteManagementHowdoIsecuremyRemoteManagementsessionHowcanIimproveRemoteManagementperformanceonaslowlinkWhydoIgetablackscreenwhenIperformtheRemoteControloperationWhydoestheRemoteManagementViewershowonlyatoolbaratthecenteroftheappletwindowWhyistheNovellRemoteManagementViewerAppletsignedWhydoIgetawarningindicatingthatanunsecuredownloadisinprogressonInternetExplorerIrejectedtheNovellRemoteManagementcertificateandnowIamunabletoperformRemoteManagementoperationsCanIuseanyotherthird-partyVNCviewertoconnecttotheZENworks7LinuxmanageddeviceCanIusetheNovellZENworksRemoteManagementViewerwindowtoRemoteControlanythird-partyVNCserverWhyisthecertificateisnotdisplayedwhiletryingtostarttheRemoteManagementsessionforamanageddeviceHowdoIsecuremyRemoteManagementsessionWhenconnectingtoremotemachines,youshoulduseSSHorVPN.
YoucanalsotunneltheVNCprotocolthroughtheencryptedSSHchannel.
TheVNCprotocolanddataareunencryptedbetweentheRemoteManagementViewerandthemanageddevice.
IfyouperformRemoteManagementoperationsoveraninsecurenetworkliketheInternet,youshouldtunneltheVNCprotocolusingSSHforsecurecommunication.
1EstablishSSHtunnelingtouseVNCbetweentheRemoteManagementViewerandthemanageddevice.
FormoreinformationonestablishingVNCthroughSSHtunnellingbetweentheRemoteManagementViewerandthemanageddevice,refer"EstablishingSSHTunneling"intheNovellZENworks7.
2LinuxManagementAdministrationGuide.
2IntheZENworksControlCenter,clicktheDevicespage.
3LaunchtheRemoteControlsessionfromDeviceTasksinthetopleftpane.
4SpecifytheIPaddressandtheportnumberoftheconfiguredSSHtunnel.
5Selectthedesiredoperationfromthedrop-downlist.
6ClickOK.
HowcanIimproveRemoteManagementperformanceonaslowlinkTheperformanceduringaRemoteManagementsessionoveraslowlinkorafastlinkvariesdependingonthenetworktraffic.
Forbetterresponsetime,tryoneormoreofthefollowingstrategies:ZENworksLinuxManagementFrequentlyAskedQuestions17novdocx(en)23March2009OntheManagementConsoleOntheRemoteManagementviewerwindowattheconsole,clickOptionsanddothefollowing:SettheEncodingtypetoTightAdjusttheCompressionlevelandJPEGimagequalitydependingonthequalityoftheimagerequired.
SetCursorShapeUpdatestoNo.
SettheCopyRectoptiontoYes.
Use8bitcolormodebysettingRestrictedColorstoYes.
OntheManagedDeviceThespeedoftheRemoteManagementsessiondependsupontheprocessingpowerofthemanageddevice.
WerecommendthatyouuseaPentium*III,500MHz(ormore)with64MBRAMorhigher.
Disablethewallpaper.
Configurethefollowingsettingsatthemanageddevice:Reducethescreenresolution.
Reducethedepthofcolorpixels.
MorePerformanceTuningTipsForadditionalinformationonperformancetuningtips,refertothefollowingWebsitesforspecificcomponents:TheTightVNCWebsite(http://www.
tightvnc.
com)TheRealVNCWebsite(http://www.
realvnc.
com)FAQsonx11VNC(http://www.
karlrunge.
com/x11vnc)WhydoIgetablackscreenwhenIperformtheRemoteControloperationTheZENworks7.
2LinuxManagementprovidesVNC-basedRemoteManagement,whichdoesnotsupportRemoteControlovertheTextconsoles.
WhydoestheRemoteManagementViewershowonlyatoolbaratthecenteroftheappletwindowIftheAskforPermissionfromUsersettingisenabledforthemanageddevice,the"AskForPermissionFromUserOnTheManagedDevice"dialogboxappearsonthemanageddevicewhenaremotecontrolsessionisinitiated.
Theviewerdisplaysthetoolbaruntiltheuseratthemanageddeviceacceptsordeclinestheconnectionoratimeoutoccurs.
WhyistheNovellRemoteManagementViewerAppletsignedAnyunsignedappletcanonlyconnectbacktothesamedevicefromwhichitisdownloaded.
However,theNovellRemoteManagementViewerAppletisdownloadedfromthemanagementserverwitheachremotesessionrequestandthenconnectstodifferentmanageddevice.
So,ithastobesigned.
18NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009WhydoIgetawarningindicatingthatanunsecuredownloadisinprogressonInternetExplorerAllconnectionstothemanagementserveruseHTTPS.
But,todownloadtheNovellRemoteManagementAppletfromthemanagementserver,aHTTPconnectionisusedwhichcausesthewarning.
IrejectedtheNovellRemoteManagementcertificateandnowIamunabletoperformRemoteManagementoperationsDothefollowing:1Restartthebrowserbyclosingallthebrowserwindowandopeninganewbrowserwindow.
2LaunchtheNovellRemoteManagementsessionthroughtheZENworksControlCenter.
3WhentheJavasecuritydialogboxappearsagain,chooseYesorAlwaystoperformRemoteManagementoperations.
CanIuseanyotherthird-partyVNCviewertoconnecttotheZENworks7LinuxmanageddeviceYes.
YoucanuseanyVNCviewertoconnecttoaZENworks7LinuxManagedDevice.
However,youneedtoconnecttotheportofthecorrespondingservice.
Bydefault,theRemoteControlServicelistensonport5950andtheRemoteLoginServicelistensonport5951.
CanIusetheNovellZENworksRemoteManagementViewerwindowtoRemoteControlanythird-partyVNCserverYes.
YoucanuseNovellRemoteManagementviewertoRemoteControlanythirdpartyVNCserver.
WhyisthecertificateisnotdisplayedwhiletryingtostarttheRemoteManagementsessionforamanageddeviceTheRemoteManagementviewerrequirestheJava1.
4.
xplug-intobeinstalledonthebrowsermachine.
IfyouareusingFirefoxwebbrowser,youcanverifytheplug-inversionbyenteringthefollowingcommandintheURLbar:about:pluginsIfyouareusingtheInternetExplorerWebbrowser,youcanverifytheplug-inversionbyclickingTools>InternetOptions>Advanced.
2.
5EventMonitoringHowdoItracktheuserswhologintoandlogoutofZENworksControlCenterHowdoItracktheuserswhologintoandlogoutofZENworksControlCenterYoucanviewtheloginandlogoutinformationoftheusersinthe/var/opt/novell/log/zenworks/audit-messages.
logfile.
novell.
comnovdocx(en)23March2009AUTHORIZEDDOCUMENTATIONNovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsZENworksLinuxManagement7.
2IR2August22,2008FREQUENTLYASKEDQUESTIONS(FAQ)novdocx(en)23March2009LegalNoticesNovell,Inc.
makesnorepresentationsorwarrantieswithrespecttothecontentsoruseofthisdocumentation,andspecificallydisclaimsanyexpressorimpliedwarrantiesofmerchantabilityorfitnessforanyparticularpurpose.
Further,Novell,Inc.
reservestherighttorevisethispublicationandtomakechangestoitscontent,atanytime,withoutobligationtonotifyanypersonorentityofsuchrevisionsorchanges.
Further,Novell,Inc.
makesnorepresentationsorwarrantieswithrespecttoanysoftware,andspecificallydisclaimsanyexpressorimpliedwarrantiesofmerchantabilityorfitnessforanyparticularpurpose.
Further,Novell,Inc.
reservestherighttomakechangestoanyandallpartsofNovellsoftware,atanytime,withoutanyobligationtonotifyanypersonorentityofsuchchanges.
AnyproductsortechnicalinformationprovidedunderthisAgreementmaybesubjecttoU.
S.
exportcontrolsandthetradelawsofothercountries.
Youagreetocomplywithallexportcontrolregulationsandtoobtainanyrequiredlicensesorclassificationtoexport,re-export,orimportdeliverables.
Youagreenottoexportorre-exporttoentitiesonthecurrentU.
S.
exportexclusionlistsortoanyembargoedorterroristcountriesasspecifiedintheU.
S.
exportlaws.
Youagreetonotusedeliverablesforprohibitednuclear,missile,orchemicalbiologicalweaponryenduses.
SeetheNovellInternationalTradeServicesWebpage(http://www.
novell.
com/info/exports/)formoreinformationonexportingNovellsoftware.
Novellassumesnoresponsibilityforyourfailuretoobtainanynecessaryexportapprovals.
Copyright2007-2009Novell,Inc.
Allrightsreserved.
Nopartofthispublicationmaybereproduced,photocopied,storedonaretrievalsystem,ortransmittedwithouttheexpresswrittenconsentofthepublisher.
Novell,Inc.
hasintellectualpropertyrightsrelatingtotechnologyembodiedintheproductthatisdescribedinthisdocument.
Inparticular,andwithoutlimitation,theseintellectualpropertyrightsmayincludeoneormoreoftheU.
S.
patentslistedontheNovellLegalPatentsWebpage(http://www.
novell.
com/company/legal/patents/)andoneormoreadditionalpatentsorpendingpatentapplicationsintheU.
S.
andinothercountries.
Novell,Inc.
404WymanStreet,Suite500Waltham,MA02451U.
S.
A.
www.
novell.
comOnlineDocumentation:ToaccesstheonlinedocumentationforthisandotherNovellproducts,andtogetupdates,seetheNovellDocumentationWebpage(http://www.
novell.
com/documentation/index.
html).
novdocx(en)23March2009NovellTrademarksForNovelltrademarks,seetheNovellTrademarkandServiceMarklist(http://www.
novell.
com/company/legal/trademarks/tmlist.
html).
Third-PartyMaterialsAllthird-partytrademarksarethepropertyoftheirrespectiveowners.
4NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009Contents5Contentsnovdocx(en)23March2009AboutThisGuide71HowdoIFindWhatINeedinZENworksLinuxManagementDocumentation91.
1FindingInformation91.
1.
1UserGuidesinZENworksLinuxManagement91.
1.
2FrequentlyAskedQuestions91.
1.
3SearchingforInformation91.
2WhatToDoWhenYouCannotFindtheAnswer.
91.
2.
1UserCommentsLinkintheUserGuides101.
2.
2ZENworksLinuxManagementSupportForum101.
2.
3WhereDoIGoforMoreHelp102ZENworksLinuxManagementFrequentlyAskedQuestions112.
1Installation112.
2Registration122.
3BundlesandPackageManagement122.
4RemoteManagement.
162.
5EventMonitoring186NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009AboutThisGuide7novdocx(en)23March2009AboutThisGuideThisNovellZENworks7.
2LinuxManagementFrequentlyAskedQuestions(FAQ)isintendedtohelpZENworksLinuxManagementuserswhohavenotfoundtheinformationtheyneedintheZENworksLinuxManagementOnlineHelporUserGuides.
Theinformationinthisguideisorganizedasfollows:"HowdoIFindWhatINeedinZENworksLinuxManagementDocumentation"onpage9"ZENworksLinuxManagementFrequentlyAskedQuestions"onpage11AudienceThisguideisintendedforZENworksadministrators.
FeedbackWewanttohearyourcommentsandsuggestionsaboutthismanualandtheotherdocumentationincludedwiththisproduct.
PleaseusetheUserCommentsfeatureatthebottomofeachpageoftheonlinedocumentation,orgotoNovellDocumentationFeedbacksite(http://www.
novell.
com/documentation/feedback.
html)andenteryourcommentsthere.
DocumentationUpdatesForthemostrecent,updatedversionoftheZENworks7.
2FrequentlyAskedQuestions(FAQ),visittheNovellZENworks7.
2LinuxManagementEditiondocumentationWebsite(http://www.
novell.
com/documentation/zlm72).
AdditionalDocumentationZENworks7.
2LinuxManagementissupportedbyotherdocumentation(inbothPDFandHTMLformats)thatyoucanusetolearnaboutandimplementtheproduct:NovellZENworks7.
2LinuxManagementInstallationGuideNovellZENworks7.
2LinuxManagementAdministrationGuideNovellZENworks7.
2LinuxManagementTroubleshootingGuideInaddition,theothercapabilitiesincludedintheZENworks7suitehaveextensivedocumentationforyouruse.
Forafulllistofthisdocumentation,seetheNovellZENworks7documentationWebsite(http://www.
novell.
com/documentation/zenworks7/index.
html).
DocumentationConventionsInNovelldocumentation,agreater-thansymbol(>)isusedtoseparateactionswithinastepanditemsinacross-referencepath.
Atrademarksymbol(,TM,etc.
)denotesaNovelltrademark.
Anasterisk(*)denotesathird-partytrademark.
8NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009Whenasinglepathnamecanbewrittenwithabackslashforsomeplatformsoraforwardslashforotherplatforms,thepathnameispresentedwithabackslash.
Usersofplatformsthatrequireaforwardslash,suchasLinux*orUNIX*,shoulduseforwardslashesasrequiredbyyoursoftware.
HowdoIFindWhatINeedinZENworksLinuxManagementDocumentation19novdocx(en)23March20091HowdoIFindWhatINeedinZENworksLinuxManagementDocumentationReviewthefollowingsectionstounderstandhowyoucanfindwhatyouneedinZENworksLinuxManagementdocumentation:Section1.
1,"FindingInformation,"onpage9Section1.
2,"WhatToDoWhenYouCannotFindtheAnswer,"onpage91.
1FindingInformationReviewthefollowingsectionstounderstandhowtofindtheinformationyouneed:Section1.
1.
1,"UserGuidesinZENworksLinuxManagement,"onpage9Section1.
1.
2,"FrequentlyAskedQuestions,"onpage9Section1.
1.
3,"SearchingforInformation,"onpage91.
1.
1UserGuidesinZENworksLinuxManagementTheuserguidesinbothHTMLandPDFformatsareavailableontheZENworksLinuxManagementdocumentationWebsite(http://www.
novell.
com/documentation/zlm72/index.
html).
1.
1.
2FrequentlyAskedQuestionsTofindanswerstosomeofthefrequentlyaskedquestionsinZENworksLinuxManagement,seeChapter2,"ZENworksLinuxManagementFrequentlyAskedQuestions,"onpage11.
1.
1.
3SearchingforInformationYoucanusetheSearchbuttonontheNovellDocumentationwebsitetoquicklyfindtheinformationyouneed.
Youcanalsospecifythesearchcriteriabydefiningoneormorefilterssuchasoperators,switches,andwildcardsinyoursearchstringstosignificantlyimproveyoursearch.
1.
2WhatToDoWhenYouCannotFindtheAnswerReviewthefollowingsectionstounderstandwhatyoucandotogetanswersforyourquestionswhenyoucannotfindthembyusingthewaysdescribedinSection1.
1,"FindingInformation,"onpage9.
Section1.
2.
1,"UserCommentsLinkintheUserGuides,"onpage10Section1.
2.
2,"ZENworksLinuxManagementSupportForum,"onpage10Section1.
2.
3,"WhereDoIGoforMoreHelp,"onpage1010NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March20091.
2.
1UserCommentsLinkintheUserGuidesIfyoucannotfindtheinformationyouneedintheUserGuidesforZENworksLinuxManagement,youcansubmitausercommentaboutthedocumentation.
ClickusercommentsatthebottomofanypageoftheHTMLversionofthedocumentationtosubmityourcomments.
IMPORTANT:Forbestresults,submityourcommentonthepageoftheUserGuidewhereyoutriedtofindtheinformation.
Whenyousubmitausercomment,oneofthefollowingthingshappens:Weknowwheretheanswertoyourquestionisinthecurrentdocumentation.
Wesendaresponsetoyoutohelpyoufindtheinformationyouneed.
Weknowtheanswertoyourquestionandwediscoverthatitisnotinthecurrentdocumentation.
Wesendaresponsetoyouandposttheinformationonthepagewhereyoumadeyourcomment.
TheinformationwillbeaddedtothenextversionoftheZENworksLinuxManagementdocumentation.
Ifwedonotknowtheanswertoyourquestion,wefindtheanswertoyourquestion,thenproceedasdescribedabove.
WhenZENworksLinuxManagementdoesnotworkforyouthewayitissupposedto,wereferyoutotheZENworksLinuxManagementSupportForum.
Formoreinformation,seeSection1.
2.
2,"ZENworksLinuxManagementSupportForum,"onpage10.
NOTE:Responsetimemightvary.
1.
2.
2ZENworksLinuxManagementSupportForumTheNovellZENworksLinuxManagementSupportForum(http://forums.
novell.
com/novell-product-support-forums/zenworks/linux-management/)providesassistancefromZENworksLinuxManagementusersaroundtheworld.
IfZENworksLinuxManagementisnotworkingforyouasdocumented,postyourproblemonZENworksLinuxManagementSupportForumforfreeassistance.
1.
2.
3WhereDoIGoforMoreHelpInadditiontotheZENworksLinuxManagementproductdocumentation,thefollowingresourcesprovideadditionalinformationaboutZENworksLinuxManagement.
NovellSupportKnowledgebase(http://www.
novell.
com/support)NovellZENworksLinuxManagementSupportForum(http://forums.
novell.
com/novell-product-support-forums/zenworks/linux-management/)NovellZENworksLinuxManagementSupportCommunity(http://www.
novell.
com/support/product/products.
do)NovellCoolSolutions(http://www.
novell.
com/coolsolutions/)NovellZENworksLinuxManagementproductsite(http://www.
novell.
com/products/zenworks/linuxmanagement/)ZENworksLinuxManagementFrequentlyAskedQuestions211novdocx(en)23March20092ZENworksLinuxManagementFrequentlyAskedQuestionsReviewthefollowingsectionstofindanswerstosomeofthefrequentlyaskedquestionsinZENworksLinuxManagement:Section2.
1,"Installation,"onpage11Section2.
2,"Registration,"onpage12Section2.
3,"BundlesandPackageManagement,"onpage12Section2.
4,"RemoteManagement,"onpage16Section2.
5,"EventMonitoring,"onpage182.
1InstallationHowcanIknowwhichversionofZENworksLinuxManagementisinstalledonmydeviceHowcanIknowwhichhotpatchversionisinstalledonmydeviceHowcanIautomatetheagentinstallationinmyzoneWhichportsareusedbytheZENworksLinuxManagementserverWhichportsareusedbytheZENworksLinuxManagementagentWhatisthedifferencebetweentheZENworksLinuxManagementagentthatispackagedwiththeSUSELinuxEnterprise10distributionandtheoneprovidedbyZENworksLinuxManagementinstallationHowcanIgetzmddebugmessagesinthezmd-messages.
logfilewhilerunningtheZLM-installscriptHowcanIknowwhichversionofZENworksLinuxManagementisinstalledonmydeviceAtthecommandprompt,entertherugpingcommand.
TheversiondisplayedfortheZENworksManagementDaemonistheversionoftheZENworksLinuxManagementthatyouareon.
HowcanIknowwhichhotpatchversionisinstalledonmydeviceAtthecommandprompt,entertherugpingcommandtodisplaythehotpatchlevel.
HowcanIautomatetheagentinstallationinmyzoneSee"AutomatingInstallationoftheZENworksAgent"intheNovellZENworks7.
2LinuxManagementInstallationGuide.
WhichportsareusedbytheZENworksLinuxManagementserverSee"ServerListeningPorts"intheNovellZENworks7.
2LinuxManagementInstallationGuide.
12NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009WhichportsareusedbytheZENworksLinuxManagementagentSee"AgentListeningPorts"intheNovellZENworks7.
2LinuxManagementInstallationGuide.
WhatisthedifferencebetweentheZENworksLinuxManagementagentthatispackagedwiththeSUSELinuxEnterprise10distributionandtheoneprovidedbyZENworksLinuxManagementinstallationTheZENworksLinuxManagementagentthatcomeswiththeZENworksLinuxManagementinstallationhasscheduleddeploymentsandpolicymanagementfeaturesthattheSUSELinuxEnterpriseagentdoesnothave.
HowcanIgetzmddebugmessagesinthezmd-messages.
logfilewhilerunningtheZLM-installscriptWhilerunningtheZLM-installscript,thelog-levelinzmdpreferencesissettoInfobydefault.
Runthefollowingcommandtogetthedebugmessagesinthezmd-messages.
logfile:zlm-install--zmd-debug2.
2RegistrationCanIregisterabaseSUSELinuxEnterprise10devicetotheZENworksLinuxManagement7.
2.
xzoneHowcanIavoidmultipleregistrationentriesofamanageddevicetotheZENworksLinuxManagementzoneCanIregisterabaseSUSELinuxEnterprise10devicetotheZENworksLinuxManagement7.
2.
xzoneYes.
YoucanregisteraSUSELinuxEnterprise10devicetoaZENworksLinuxManagement7.
2.
xzone.
However,allthefeaturesofaZENworksLinuxManagementagentarenotavailablebecauseSUSELinuxEnterprise10doesnothaveallthefeaturesoftheZENworksLinuxManagementagent.
HowcanIavoidmultipleregistrationentriesofamanageddevicetotheZENworksLinuxManagementzoneUsethefollowingcommandtore-registeranexistingdevicetotheZENworksLinuxManagementzone:rugservice-add--rebuild-tZENworksZENworks_server_address2.
3BundlesandPackageManagementHowcanIknowifupdatesareavailableformydeviceHowcanIknowifpatchupdatesareavailableforaSUSELinuxEnterprise10deviceHowcanIknowifupdatesareavailableformydeviceifIhaveloggedintotheGNOMEdesktoporKDEdesktoponamanageddeviceWhatisthedifferencebetweenmandatorybundlesandnon-mandatorybundlesWhatarethedifferentstatusesofabundleonamanageddeviceZENworksLinuxManagementFrequentlyAskedQuestions13novdocx(en)23March2009WhatarethedifferentstatusesofapackageonamanageddeviceWhydoestheZMDshowfewerinstalledpackagesthanareshownbytherpm-qacommandWhencanIuseanNFSmounteddirectoryasaZMDcachedirectoryHowcanIuseanNFSmounteddirectoryasaZMDcachedirectoryDoestheRPMcommandthatIusetoinstallpackagesreflectinthebundlestatusandpackagestatusTherugbundle-packagescommandshowsthestatusofpackagesasnotinstalledeventhoughtherugbundle-listcommandshowsthatthebundleisinstalled.
HowcanIupgradeadevicefromSUSELinuxEnterprise10toSUSELinuxEnterprise10SP1byusingZENworksLinuxManagementHowcanIupgradeadevicefromSUSELinuxEnterprise10SP1toSUSELinuxEnterprise10SP2byusingZENworksLinuxManagementHowcanIknowifupdatesareavailableformydeviceAtthecommandprompt,entertheruglist-updatescommandtoviewtheupdatesthatareavailableforyourdevice.
HowcanIknowifpatchupdatesareavailableforaSUSELinuxEnterprise10deviceAtthecommandprompt,entertheruglist-updates-tpatchcommandtoviewthepatchupdatesthatareavailablefortheSUSELinuxEnterprise10device.
HowcanIknowifupdatesareavailableformydeviceifIhaveloggedintotheGNOMEdesktoporKDEdesktoponamanageddeviceIfyouareloggedintotheGNOME*desktoporKDE*desktop,theglobeicononthepanelchangestoanorangeexclamationmarkifthereareupdatesavailableforyourdevice.
Clicktheicontoviewthelistofupdates.
Whatisthedifferencebetweenmandatorybundlesandnon-mandatorybundlesAmandatorybundleisassigneddirectlytoamanageddevice.
YoucannotuninstallamandatorybundlefromadeviceonwhichthecompleteZENworksLinuxManagementisinstalled.
Anon-mandatorybundleisassignedtoacatalog,andthecatalogisassignedtoadevice.
Thesebundlesareoptionalandarenotautomaticallyinstalledonthedevice.
Non-mandatorybundlesfulfilthedependenciesrequiredtoinstallpackages.
WhatarethedifferentstatusesofabundleonamanageddeviceRefertothefollowingtabletounderstandthedifferentstatusesofabundleonamanageddevice:Table2-1BundleStatusonaManagedDeviceStatusDescription'Bundleisnotinstalledonthedevice.
14NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009WhatarethedifferentstatusesofapackageonamanageddeviceRefertothefollowingtabletounderstandthedifferentstatusesofapackageonamanageddevice:Table2-2PackageStatusonaManagedDeviceWhydoestheZMDshowfewerinstalledpackagesthanareshownbytherpm-qacommandTherpm-qacommandshowstheimportedGPGkeys(gpg-pubkey-xxxxxxx-xxxxxxx)thatarenotactualpackagesasinstalledpackages.
TheZMDfilterstheGPGkeysfromthelistofinstalledpackages,andthereforeshowsfewerinstalledpackagesthanareshownbytherpm-qacommand.
WhencanIuseanNFSmounteddirectoryasaZMDcachedirectoryIfyouencounteraninsufficientdiskspaceerrorinthepartitionthathastheZMDcachedirectory,youcanuseanNFSmounteddirectoryasaZMDcachedirectory.
HowcanIuseanNFSmounteddirectoryasaZMDcachedirectory1Addthefollowingcommandinthe/etc/fstabdirectory:NFS_server:nfs_shared_directorynfs_mount_pointnfsdefaults00TheshareddirectorymusthaveWriteprivilegesontheNFSserver.
2Onthemountednfs,createadirectorytouseitasaZMDcachedirectory.
3Setthecache-directoryZMDpreferencetothedirectorycreatedinStep2byusingthefollowingcommand:rugsetcache-directorydirectory_created_on_mounted_nfsiBundleisinstalledonthedevice.
*Bundleispartiallyinstalledonthedevice.
vAdifferentversionofthebundleisinstalledonthedevice.
StatusDescription'Packageisnotinstalledonthedevice.
iPackageisinstalledonthedevice.
sThepackageinthebundleisofalowerversionthanthatinstalledonthedevice.
vAdifferentversionofthepackageisinstalledonthedevice.
StatusDescriptionZENworksLinuxManagementFrequentlyAskedQuestions15novdocx(en)23March2009DoestheRPMcommandthatIusetoinstallpackagesreflectinthebundlestatusandpackagestatusYes.
TheZMDmonitorstherpmDB/var/lib/rpm/PackagesdirectoryforanychangesintheRPMdatabase,andupdatesthebundlestatusandpackagestatusappropriately.
Therugbundle-packagescommandshowsthestatusofpackagesasnotinstalledeventhoughtherugbundle-listcommandshowsthatthebundleisinstalled.
IfyouhavesettheFreshenflagforsomeorallofthepackageswhileinstallingabundle,thosepackagesareupgradedonlyifanearlierversionofthepackageisalreadyinstalled.
Ifnoearlierversionofthepackageexistsonthedevice,thepackagesinthebundlearenotinstalledeventhoughthebundleisinstalled.
Therefore,thestatusofthesepackagesisdisplayedasnotinstalledwhenyouruntherugbundle-packagescommand.
HowcanIupgradeadevicefromSUSELinuxEnterprise10toSUSELinuxEnterprise10SP1byusingZENworksLinuxManagement1MirrortheSLE10-SP1-OnlinecatalogfromNovellUpdate(https://nu.
novell.
com/repo)toyourZENworksLinuxManagementserver.
ThisserverrequiresauthenticationwithyourNovellaccountnameandpassword.
2InZENworksControlCenter,changetheInstallTypeforallthekernelpackagesfromInstalltoUpgrade.
Formoreinformation,see"EditingBundles"inNovellZENworks7.
2LinuxManagementAdministrationGuide.
3Assignthemirroredcatalogtothemanageddevicethatyouwanttoupgrade.
Formoreinformation,see"AssigningCatalogs"inNovellZENworks7.
2LinuxManagementAdministrationGuide.
4Onthemanageddevice,runtherugupcommandtoupgradealltheSUSELinuxEnterprise10packagestoSUSELinuxEnterprise10SP1packages.
HowcanIupgradeadevicefromSUSELinuxEnterprise10SP1toSUSELinuxEnterprise10SP2byusingZENworksLinuxManagement1MirrortheSLE10-SP2-OnlinecatalogfromNovellUpdate(https://nu.
novell.
com/repo)toyourZENworksLinuxManagementserver.
ThisserverrequiresauthenticationwithyourNovellaccountnameandpassword.
2InZENworksControlCenter,changetheInstallTypeforallthekernelpackagesfromInstalltoUpgrade.
Formoreinformation,see"EditingBundles"inNovellZENworks7.
2LinuxManagementAdministrationGuide.
3Assignthemirroredcatalogtothemanageddevicethatyouwanttoupgrade.
Formoreinformation,see"AssigningCatalogs"inNovellZENworks7.
2LinuxManagementAdministrationGuide.
4Onthemanageddevice,runtherugupcommandtoupgradealltheSUSELinuxEnterprise10packagestoSUSELinuxEnterprise10SP2packages.
16NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March20092.
4RemoteManagementHowdoIsecuremyRemoteManagementsessionHowcanIimproveRemoteManagementperformanceonaslowlinkWhydoIgetablackscreenwhenIperformtheRemoteControloperationWhydoestheRemoteManagementViewershowonlyatoolbaratthecenteroftheappletwindowWhyistheNovellRemoteManagementViewerAppletsignedWhydoIgetawarningindicatingthatanunsecuredownloadisinprogressonInternetExplorerIrejectedtheNovellRemoteManagementcertificateandnowIamunabletoperformRemoteManagementoperationsCanIuseanyotherthird-partyVNCviewertoconnecttotheZENworks7LinuxmanageddeviceCanIusetheNovellZENworksRemoteManagementViewerwindowtoRemoteControlanythird-partyVNCserverWhyisthecertificateisnotdisplayedwhiletryingtostarttheRemoteManagementsessionforamanageddeviceHowdoIsecuremyRemoteManagementsessionWhenconnectingtoremotemachines,youshoulduseSSHorVPN.
YoucanalsotunneltheVNCprotocolthroughtheencryptedSSHchannel.
TheVNCprotocolanddataareunencryptedbetweentheRemoteManagementViewerandthemanageddevice.
IfyouperformRemoteManagementoperationsoveraninsecurenetworkliketheInternet,youshouldtunneltheVNCprotocolusingSSHforsecurecommunication.
1EstablishSSHtunnelingtouseVNCbetweentheRemoteManagementViewerandthemanageddevice.
FormoreinformationonestablishingVNCthroughSSHtunnellingbetweentheRemoteManagementViewerandthemanageddevice,refer"EstablishingSSHTunneling"intheNovellZENworks7.
2LinuxManagementAdministrationGuide.
2IntheZENworksControlCenter,clicktheDevicespage.
3LaunchtheRemoteControlsessionfromDeviceTasksinthetopleftpane.
4SpecifytheIPaddressandtheportnumberoftheconfiguredSSHtunnel.
5Selectthedesiredoperationfromthedrop-downlist.
6ClickOK.
HowcanIimproveRemoteManagementperformanceonaslowlinkTheperformanceduringaRemoteManagementsessionoveraslowlinkorafastlinkvariesdependingonthenetworktraffic.
Forbetterresponsetime,tryoneormoreofthefollowingstrategies:ZENworksLinuxManagementFrequentlyAskedQuestions17novdocx(en)23March2009OntheManagementConsoleOntheRemoteManagementviewerwindowattheconsole,clickOptionsanddothefollowing:SettheEncodingtypetoTightAdjusttheCompressionlevelandJPEGimagequalitydependingonthequalityoftheimagerequired.
SetCursorShapeUpdatestoNo.
SettheCopyRectoptiontoYes.
Use8bitcolormodebysettingRestrictedColorstoYes.
OntheManagedDeviceThespeedoftheRemoteManagementsessiondependsupontheprocessingpowerofthemanageddevice.
WerecommendthatyouuseaPentium*III,500MHz(ormore)with64MBRAMorhigher.
Disablethewallpaper.
Configurethefollowingsettingsatthemanageddevice:Reducethescreenresolution.
Reducethedepthofcolorpixels.
MorePerformanceTuningTipsForadditionalinformationonperformancetuningtips,refertothefollowingWebsitesforspecificcomponents:TheTightVNCWebsite(http://www.
tightvnc.
com)TheRealVNCWebsite(http://www.
realvnc.
com)FAQsonx11VNC(http://www.
karlrunge.
com/x11vnc)WhydoIgetablackscreenwhenIperformtheRemoteControloperationTheZENworks7.
2LinuxManagementprovidesVNC-basedRemoteManagement,whichdoesnotsupportRemoteControlovertheTextconsoles.
WhydoestheRemoteManagementViewershowonlyatoolbaratthecenteroftheappletwindowIftheAskforPermissionfromUsersettingisenabledforthemanageddevice,the"AskForPermissionFromUserOnTheManagedDevice"dialogboxappearsonthemanageddevicewhenaremotecontrolsessionisinitiated.
Theviewerdisplaysthetoolbaruntiltheuseratthemanageddeviceacceptsordeclinestheconnectionoratimeoutoccurs.
WhyistheNovellRemoteManagementViewerAppletsignedAnyunsignedappletcanonlyconnectbacktothesamedevicefromwhichitisdownloaded.
However,theNovellRemoteManagementViewerAppletisdownloadedfromthemanagementserverwitheachremotesessionrequestandthenconnectstodifferentmanageddevice.
So,ithastobesigned.
18NovellZENworks7.
2LinuxManagementFrequentlyAskedQuestionsnovdocx(en)23March2009WhydoIgetawarningindicatingthatanunsecuredownloadisinprogressonInternetExplorerAllconnectionstothemanagementserveruseHTTPS.
But,todownloadtheNovellRemoteManagementAppletfromthemanagementserver,aHTTPconnectionisusedwhichcausesthewarning.
IrejectedtheNovellRemoteManagementcertificateandnowIamunabletoperformRemoteManagementoperationsDothefollowing:1Restartthebrowserbyclosingallthebrowserwindowandopeninganewbrowserwindow.
2LaunchtheNovellRemoteManagementsessionthroughtheZENworksControlCenter.
3WhentheJavasecuritydialogboxappearsagain,chooseYesorAlwaystoperformRemoteManagementoperations.
CanIuseanyotherthird-partyVNCviewertoconnecttotheZENworks7LinuxmanageddeviceYes.
YoucanuseanyVNCviewertoconnecttoaZENworks7LinuxManagedDevice.
However,youneedtoconnecttotheportofthecorrespondingservice.
Bydefault,theRemoteControlServicelistensonport5950andtheRemoteLoginServicelistensonport5951.
CanIusetheNovellZENworksRemoteManagementViewerwindowtoRemoteControlanythird-partyVNCserverYes.
YoucanuseNovellRemoteManagementviewertoRemoteControlanythirdpartyVNCserver.
WhyisthecertificateisnotdisplayedwhiletryingtostarttheRemoteManagementsessionforamanageddeviceTheRemoteManagementviewerrequirestheJava1.
4.
xplug-intobeinstalledonthebrowsermachine.
IfyouareusingFirefoxwebbrowser,youcanverifytheplug-inversionbyenteringthefollowingcommandintheURLbar:about:pluginsIfyouareusingtheInternetExplorerWebbrowser,youcanverifytheplug-inversionbyclickingTools>InternetOptions>Advanced.
2.
5EventMonitoringHowdoItracktheuserswhologintoandlogoutofZENworksControlCenterHowdoItracktheuserswhologintoandlogoutofZENworksControlCenterYoucanviewtheloginandlogoutinformationoftheusersinthe/var/opt/novell/log/zenworks/audit-messages.
logfile.
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