www.citrixonline.com
gotoassist 时间:2021-01-12 阅读:()
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage.
TonyCarterVicePresident,Operationswww.
amadeus.
comAmadeusAsiaPacificAmadeusAsiaPacificboostsefficiencyeasilywithGoToAssistAmadeusAsiaPacificprovidesITsolutionstothetourismandtravelindustry,focusingonthreekeycustomersegments–travelproviderssuchasairlines,hotelsandtouroperators;travelsellers,includingtravelmanagementcompaniesandagencies;andcorporateandindividualtravelbuyers.
Amadeus'technologiesrangefrombookinganddistributionsystemstoITandpoint-of-salesolutions.
AmadeusfirstenteredtheAsiaPacificregionin1995.
Fourteenyearslater,andwithitsregionalheadquartersinBangkok,Thailand,AmadeusAsiaPacifichasexpandedtoinclude15AmadeusCommercialOrganizations(ACOs),servicing39countriesintheregion.
Thechallenge:deliveringpremiumcustomerservicetoadispersedclientbaseAsignificantpartofAmadeusAsiaPacific'sbusinessisprovidingadistributionsystemtoalmost20,000travelagentswithintheregion.
Withawidelydispersedcustomerbase,theregionaltechnicaldepartmentfacedthechallengeofsupportingcustomersonavarietyoftechnologyissues.
Providingonsitesupporttothedifferentgeographiesconsumedsignificantresourcesandcouldsometimesrequireextendedtimeframestoreachresolutions.
ThechallengeforAmadeusAsiaPacificwastosupportitsentirecustomerbase–andsupporttheminatimelymanner.
"Ourtechnicalteamsneededtohandleawiderangeofsupportsituationsoverthephone,oftenrequiringtraveltothecustomer'slocationaspromptlyaspossible,"saidPierreGiordano,RegionalTechnicalDepartmentManageratAmadeusAsiaPacific.
"Wedidn'twantcustomerstoexperienceanytimedelays.
"TonyCarter,VicePresidentofOperations,added,"AtAmadeusAsiaPacific,wefocusonmaximizingourcustomers'successthroughtheprovisionoftechnology.
Wewantedtoimproveourservicesandresponsetimetocustomersthroughamoreefficienttechnicaldepartment.
"""CaseStudyAmadeusAsiaPacificwentinsearchofaremote-supportsolutionthatwouldallowthecompanytoprovidethemostefficient,effectiveandtimelycustomerservice.
ImplementingGoToAssistforremoteITsupportAmadeusAsiaPacificfirstheardaboutCitrixGoToAssistCorporatethroughtheirglobalheadquarters,whichhadalreadydeployedthesolution.
GoToAssistprovidedasimplewayforcustomerstoconnecttosupportstaffinthetechnicaldepartment.
PriortotheimplementationofGoToAssist,AmadeusAsiaPacific'sremotesupportwaspredominantlyphonebased.
Theorganizationconsideredotherremote-supportsolutions,butchoseGoToAssistbecauseitwassimpleandeasytouseandinitiatedsupportsessionsfasterthancompetingproducts.
AmadeusAsiaPacificpurchased50GoToAssistorganizerseats,whichhavebeenallocatedtoeachoftheACOsacrosstheregion.
Animmediatebenefitwasseeninthedeploymentitself–AmadeusreportedthattheimplementationprocessforGoToAssistwasseamless.
DramaticimprovementofkeymetricsandcustomersatisfactionThroughtheimplementationofGoToAssist,AmadeusAsiaPacificwasabletoraisekeymetrics,achievinganimpressiveincreaseinefficiencyandcustomerservice.
Thetechnicalsupportteamsnowresolve90percentofITcontactswithinonehourofreceivingacallforassistance.
Giordanoexplained:"We'vebeenabletoimprovetheeffectivenessandthequalityofsupportforourcustomers.
NowwithGoToAssist,80percentofITcontactsarehandledremotelyand20percentarehandledon-site.
Previously,thisratiowas47percentoverthephoneand53percenton-site.
Inaddition,wehavebeenabletoincreasethenumberofsupportedterminalsby46percent,withoutincreasingthesizeofthesupportteams.
""We'reinthebusinessofprovidingthelatesttechnologysolutionstoourcustomerstoensuretheyareincreasingtheirrevenues,enhancingtheirproductivityandimprovingtheircustomerservice.
GoToAssistallowsustoprovideasuperiorqualityofcustomerservicesoourtravelagencypartnerscanoffertheirclientsthebestlevelofserviceaswell,"saidCarter.
"Todate,customerfeedbackhasbeenverypositiveacrosstheregion,"addedGiordano.
"ThisisparticularlysignificantgiventhecultureacrossAsiaPacific,preferringin-personsupport.
Initiallywedidreceivesomeresistancefromasmallnumberofcustomers,buttodayourcustomersareembracingremotesupportbecauseitenablesustosupportthemveryrapidlyandminimizeanydisruptiontotheirbusiness.
"Keybenefits90percentofITcontactsresolvedwithinanhourofcallIncreasedcustomersatisfactionReducedcostswhileimprovingqualityofserviceAmadeusAsiaPacificCaseStudyBoostingproductivityandraisingstaffmoraleAmadeusAsiaPacificneededtofindawaytodomorewiththesameresources.
"Itwasalotmorecostlytosendsomeoneon-sitethanitisforustodoaremote-supportsession,"saidCarter.
WithGoToAssist,AmadeusAsiaPacifichasdoubledtheproductivityoftheteam,absorbingtheadditionalsupportrequiredfromnewcustomerswithoutincreasingthesizeofthesupportteam.
"Wearenowabletotakemorecallswithlessstaff,"saidCarter.
ThecollaborationfeaturesofGoToAssistalsoenabledthetransferofskillswithinthetechnicalteam.
"Juniortechniciansareabletoseehowseniorsupportstaffresolvescomplexissuesbyusingthecollaborationfeature,buildingontheirownskillsetsandexpertise,"Giordanosaid.
GoToAssisthasalsocontributedtoaboostinstaffmorale,duetothequalityofserviceonoffer.
"Ourstafftakeprideinthefeedbackreceivedfromclients,viaend-of-sessionsurveys,"saidCarter.
StreamliningprocessandexpandingthegeographicalfootprintGoToAssisthashelpedAmadeusAsiaPacifictoincreasethenumberofmarketsitisabletosupportfromregionallocations.
"WehavebeenabletoregionalizeourITsupport,providingnumerouscountriesacrosstheregionwithaccesstosupportwhereit'sneededandwhereit'sappropriate.
""TherealimpacttothebusinessishowfastwecanserviceourcustomerswithGoToAssistthroughstreamliningourITsupport.
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage,"saidCarter.
AmadeusAsiaPacificCaseStudyAboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetingsorGoToWebinarforlargerWebevents,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall+18056906400.
2010CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssist,GoToMeetingandGoToWebinararetrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
01.
28.
10/B-20296/PDFCitrixOnlineDivision6500HollisterAvenueGoleta,CA93117U.
S.
A.
T18056906400info@citrixonline.
comCitrixOnlineAsiaPacificSuite320132ndFloorOneInternationalFinanceCenter1HarbourViewStreetCentral,HongKongSART+8521005000asiapac@citrixonline.
comCitrixOnlineEuropeMiddleEast&AfricaCitrixOnlineUKLtdChalfontParkHouseChalfontPark,GerrardsCrossBucksSL90DZUnitedKingdomT+44(0)8000112120
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage.
TonyCarterVicePresident,Operationswww.
amadeus.
comAmadeusAsiaPacificAmadeusAsiaPacificboostsefficiencyeasilywithGoToAssistAmadeusAsiaPacificprovidesITsolutionstothetourismandtravelindustry,focusingonthreekeycustomersegments–travelproviderssuchasairlines,hotelsandtouroperators;travelsellers,includingtravelmanagementcompaniesandagencies;andcorporateandindividualtravelbuyers.
Amadeus'technologiesrangefrombookinganddistributionsystemstoITandpoint-of-salesolutions.
AmadeusfirstenteredtheAsiaPacificregionin1995.
Fourteenyearslater,andwithitsregionalheadquartersinBangkok,Thailand,AmadeusAsiaPacifichasexpandedtoinclude15AmadeusCommercialOrganizations(ACOs),servicing39countriesintheregion.
Thechallenge:deliveringpremiumcustomerservicetoadispersedclientbaseAsignificantpartofAmadeusAsiaPacific'sbusinessisprovidingadistributionsystemtoalmost20,000travelagentswithintheregion.
Withawidelydispersedcustomerbase,theregionaltechnicaldepartmentfacedthechallengeofsupportingcustomersonavarietyoftechnologyissues.
Providingonsitesupporttothedifferentgeographiesconsumedsignificantresourcesandcouldsometimesrequireextendedtimeframestoreachresolutions.
ThechallengeforAmadeusAsiaPacificwastosupportitsentirecustomerbase–andsupporttheminatimelymanner.
"Ourtechnicalteamsneededtohandleawiderangeofsupportsituationsoverthephone,oftenrequiringtraveltothecustomer'slocationaspromptlyaspossible,"saidPierreGiordano,RegionalTechnicalDepartmentManageratAmadeusAsiaPacific.
"Wedidn'twantcustomerstoexperienceanytimedelays.
"TonyCarter,VicePresidentofOperations,added,"AtAmadeusAsiaPacific,wefocusonmaximizingourcustomers'successthroughtheprovisionoftechnology.
Wewantedtoimproveourservicesandresponsetimetocustomersthroughamoreefficienttechnicaldepartment.
"""CaseStudyAmadeusAsiaPacificwentinsearchofaremote-supportsolutionthatwouldallowthecompanytoprovidethemostefficient,effectiveandtimelycustomerservice.
ImplementingGoToAssistforremoteITsupportAmadeusAsiaPacificfirstheardaboutCitrixGoToAssistCorporatethroughtheirglobalheadquarters,whichhadalreadydeployedthesolution.
GoToAssistprovidedasimplewayforcustomerstoconnecttosupportstaffinthetechnicaldepartment.
PriortotheimplementationofGoToAssist,AmadeusAsiaPacific'sremotesupportwaspredominantlyphonebased.
Theorganizationconsideredotherremote-supportsolutions,butchoseGoToAssistbecauseitwassimpleandeasytouseandinitiatedsupportsessionsfasterthancompetingproducts.
AmadeusAsiaPacificpurchased50GoToAssistorganizerseats,whichhavebeenallocatedtoeachoftheACOsacrosstheregion.
Animmediatebenefitwasseeninthedeploymentitself–AmadeusreportedthattheimplementationprocessforGoToAssistwasseamless.
DramaticimprovementofkeymetricsandcustomersatisfactionThroughtheimplementationofGoToAssist,AmadeusAsiaPacificwasabletoraisekeymetrics,achievinganimpressiveincreaseinefficiencyandcustomerservice.
Thetechnicalsupportteamsnowresolve90percentofITcontactswithinonehourofreceivingacallforassistance.
Giordanoexplained:"We'vebeenabletoimprovetheeffectivenessandthequalityofsupportforourcustomers.
NowwithGoToAssist,80percentofITcontactsarehandledremotelyand20percentarehandledon-site.
Previously,thisratiowas47percentoverthephoneand53percenton-site.
Inaddition,wehavebeenabletoincreasethenumberofsupportedterminalsby46percent,withoutincreasingthesizeofthesupportteams.
""We'reinthebusinessofprovidingthelatesttechnologysolutionstoourcustomerstoensuretheyareincreasingtheirrevenues,enhancingtheirproductivityandimprovingtheircustomerservice.
GoToAssistallowsustoprovideasuperiorqualityofcustomerservicesoourtravelagencypartnerscanoffertheirclientsthebestlevelofserviceaswell,"saidCarter.
"Todate,customerfeedbackhasbeenverypositiveacrosstheregion,"addedGiordano.
"ThisisparticularlysignificantgiventhecultureacrossAsiaPacific,preferringin-personsupport.
Initiallywedidreceivesomeresistancefromasmallnumberofcustomers,buttodayourcustomersareembracingremotesupportbecauseitenablesustosupportthemveryrapidlyandminimizeanydisruptiontotheirbusiness.
"Keybenefits90percentofITcontactsresolvedwithinanhourofcallIncreasedcustomersatisfactionReducedcostswhileimprovingqualityofserviceAmadeusAsiaPacificCaseStudyBoostingproductivityandraisingstaffmoraleAmadeusAsiaPacificneededtofindawaytodomorewiththesameresources.
"Itwasalotmorecostlytosendsomeoneon-sitethanitisforustodoaremote-supportsession,"saidCarter.
WithGoToAssist,AmadeusAsiaPacifichasdoubledtheproductivityoftheteam,absorbingtheadditionalsupportrequiredfromnewcustomerswithoutincreasingthesizeofthesupportteam.
"Wearenowabletotakemorecallswithlessstaff,"saidCarter.
ThecollaborationfeaturesofGoToAssistalsoenabledthetransferofskillswithinthetechnicalteam.
"Juniortechniciansareabletoseehowseniorsupportstaffresolvescomplexissuesbyusingthecollaborationfeature,buildingontheirownskillsetsandexpertise,"Giordanosaid.
GoToAssisthasalsocontributedtoaboostinstaffmorale,duetothequalityofserviceonoffer.
"Ourstafftakeprideinthefeedbackreceivedfromclients,viaend-of-sessionsurveys,"saidCarter.
StreamliningprocessandexpandingthegeographicalfootprintGoToAssisthashelpedAmadeusAsiaPacifictoincreasethenumberofmarketsitisabletosupportfromregionallocations.
"WehavebeenabletoregionalizeourITsupport,providingnumerouscountriesacrosstheregionwithaccesstosupportwhereit'sneededandwhereit'sappropriate.
""TherealimpacttothebusinessishowfastwecanserviceourcustomerswithGoToAssistthroughstreamliningourITsupport.
Asaleadingtechnologyprovidertothetravelindustry,wetalktoourcustomersabouttheneedtoadoptadvancedtechnologiestooperatemostefficiently.
UsingGoToAssistensureswe'reusingcutting-edgetechnologyourselvesinordertogiveAmadeusthesamecompetitiveadvantage,"saidCarter.
AmadeusAsiaPacificCaseStudyAboutCitrixOnlineCitrixOnlineprovidessecure,easy-to-useonlinesolutionsthatenablepeopletoworkfromanywherewithanyone.
WhetherusingGoToMyPCtoaccessandworkonaremotePC,GoToAssisttosupportcustomersorGoToMeetingtoholdonlinemeetingsorGoToWebinarforlargerWebevents,ourcustomers–morethan35,000businessesandhundredsofthousandsofindividuals–areincreasingproductivity,decreasingtravelcostsandimprovingsales,trainingandserviceonaglobalbasis.
AdivisionofCitrixSystems,Inc.
(Nasdaq:CTXS),thecompanyisbasedinSantaBarbara,California.
Formoreinformation,visitwww.
citrixonline.
comorcall+18056906400.
2010CitrixOnline,LLC.
Allrightsreserved.
Citrix,GoToMyPC,GoToAssist,GoToMeetingandGoToWebinararetrademarksofCitrixSystems,Inc.
and/oroneormoreofitssubsidiaries,andmayberegisteredintheUnitedStatesPatentandTrademarkOfficeandinothercountries.
Allothertrademarksarethepropertyoftheirrespectiveowners.
01.
28.
10/B-20296/PDFCitrixOnlineDivision6500HollisterAvenueGoleta,CA93117U.
S.
A.
T18056906400info@citrixonline.
comCitrixOnlineAsiaPacificSuite320132ndFloorOneInternationalFinanceCenter1HarbourViewStreetCentral,HongKongSART+8521005000asiapac@citrixonline.
comCitrixOnlineEuropeMiddleEast&AfricaCitrixOnlineUKLtdChalfontParkHouseChalfontPark,GerrardsCrossBucksSL90DZUnitedKingdomT+44(0)8000112120
- www.citrixonline.com相关文档
- focusgotoassist
- AESgotoassist
- completegotoassist
- providinggotoassist
- errorsgotoassist
- provedgotoassist
建站选择网站域名和IP主机地址之间关系和注意要点
今天中午的时候有网友联系到在选择网站域名建站和主机的时候问到域名和IP地址有没有关联，或者需要注意的问题。毕竟我们在需要建站的时候，我们需要选择网站域名和主机，而主机有虚拟主机，包括共享和独立IP，同时还有云服务器、独立服务器、站群服务器等形式。通过这篇文章，简单的梳理关于网站域名和IP之间的关系。第一、什么是域名所谓网站域名，就是我们看到的类似"www.laozuo.org"，我们可以通过直接记...
热网互联33元/月,香港/日本/洛杉矶/韩国CN2高速线路云主机
热网互联怎么样?热网互联(hotiis)是随客云计算(Suike.Cloud)成立于2009年，增值电信业务经营许可证：B1-20203716)旗下平台。热网互联云主机是CN2高速回国线路，香港/日本/洛杉矶/韩国CN2高速线路云主机,最低33元/月;热网互联国内BGP高防服务器，香港服务器，日本服务器全线活动中，大量七五折来袭!点击进入：热网互联官方网站地址热网互联香港/日本/洛杉矶/韩国cn2...
PhotonVPS：$4/月,KVM-2GB/30GB/2TB/洛杉矶&达拉斯&芝加哥等
很久没有分享PhotonVPS的消息，最近看到商家VPS主机套餐有一些更新所以分享下。这是一家成立于2008年的国外VPS服务商，Psychz机房旗下的站点，主要提供VPS和独立服务器等，数据中心包括美国洛杉矶、达拉斯、芝加哥、阿什本等。目前，商家针对Cloud VPS提供8折优惠码，优惠后最低2G内存套餐每月4美元起。下面列出几款主机配置信息。CPU：1core内存：2GB硬盘：30GB NVm...
gotoassist为你推荐
-
海外虚拟主机请推荐下国外的虚拟主机？国内虚拟主机国内虚拟主机好，还是香港虚拟主机好海外服务器租用国外服务器租用与国内服务器有哪些区别空间域名空间和域名是什么？免费域名空间免费空间和免费域名国外网站空间怎么查看一个网站的空间是在国内还是在国外啊?免费网站空间申请如何申请到免费的网站空间虚拟主机软件常见的虚拟机软件有哪几种?虚拟主机服务商请问哪个服务商的虚拟主机比较好呀郑州虚拟主机59互联 亿恩科技 和郑州景安那一个公司的虚拟主机最好！我指的是速度和服务！谢谢！请大家凭良心说话！