timefreightforwarder

EMEA–RETURNINSTRUCTIONS-EUROPEANUNION(EU)COUNTRIESTheseinstructionsareapplicableifaReturnMaterialAuthorization(RMA)requesthasbeencreatedwithJuniperNetworks.
Thisshipmentmayincludeapre-paidwaybilland/orareturnaddresslabel.
PleasebeawarethatJuniperNetworkshasaten(10)businessdaystandardreturnspolicyforadvancereplacementsupportcontracts.
Ifadditionaltimeisneededinordertoreturnthedefectiveitem(s)toJuniperNetworks,pleasecontactusat1-866-224-6192(US),1-508-623-0813(International)oratAsset-Recovery@juniper.
net.
Pleasehavethemodel/partnumberandserialnumber(s)oftheindividualunitandyourReturnMaterialAuthorization(RMA)numberforreference.
Step1:CompleteaReturnWaybilland/orreturnaddresslabelfortheshipmentofthedefectiveReturnMaterialAuthorization(RMA)unit.
Step2:Onlyreturnthedefectiveitem.
DONOTreturncables,software,mountingbrackets,manuals,orothernonhardwarerelateditems.
JuniperisNOTresponsibleforanyadditionalitemsthatmaybesentbackinthepackage.
Step3:Packdefectivepartintheoriginalstaticprotectionbag/foamandre-usetheoriginalJuniperNetworkspackaging/boxthatthereplacementitemwasreceivedin.
Closeandtapetheboxsecurelytoensureitwillnotcomeopenduringshipment.
Step4:Placethewaybilland/orreturnaddresslabelontheoutsideofthereturnpackage.
Step5:ItisrequiredtoclearlylabelandwritetheassignedReturnMaterialAuthorization(RMA)numberforthedefectiveitembeingreturnedonthebox/packageandwaybill.
Step6:Callcarrierorfreightforwarderforpick-upofmaterial,andrecordyourtrackingnumberforfuturereference.
Step7:ContactJuniperNetworksAssetRecoveryat1-866-224-6192(US),1-508-623-0813(Int'l)oremailasset-recovery@juniper.
nettoadviseofthereturn,andpleasereferencetheReturnMaterialAuthorization(RMA)numberandreturnwaybilltrackingnumberinyourcommunication.
**PLEASEMAKESURETHERMANUMBERISLABELEDCLEARLYONTHERETURNPACKAGE****PACKAGESRETURNEDWITHOUTANRMAREFERENCENUMBERMAYNOTBEPROPERLYRECEIVED**