酒店管理RSHOW TO BID FAREWELL——集团连锁酒店管理公司
HOWTO BID FAREWELL WHEN LEAVING THE ROOM
GUEST EXPECTATION:
That upon departure from the room the guest is thanked and bid farewel l in a respective manner byfriendly and smi l ing staff facing the guest.
Why is this task important foryou and our guests?
Answers:
1. To maximize guests satisfaction
2. Toensure the guests are thanked when leavingthe room
3. To ensure the farewel l is proper and respectful ly
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叶予舜 二〇二〇年四月二十九日星期三
Now ask the trainee to practice the task from start to end to test competency.
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叶予舜 二〇二〇年四月二十九日星期三
Summary questions:
1.Whyshould you face the guests?
2.Whyshould you searcheye contact?
3.Whyshould you remainthe eye contact?
4.Whyshould you use afriendlyvoice?
5.Whyshould you always use the guest’ s name?
6.Whyshouldyougreetand thankoften?
7.Whyshouldyou be pol ite?
8.Whyshould you leavethe room quickly?
9.Whyshould you closethe doorgently?
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