Isinsidedeliveryrequiredoutlook2003

,,,,,,"CallPilot4.
0",,,,,,,,,,,"Installer's",,,,,,,,,,,"Roadmap",,,,,,,,"DocumentNumber:NN44200-314",,,,"Version:01.
01",,,,,,,,,,,,,,,"May2007",,,,,,,,"Project#/Contract#",,,,,,,,,,,,,,"Customer",,,,,,,,,,,,,,"Address",,,,,,,,,,,,,,"ProjectManager/Leader",,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,"RevisionHistory",,,,,,,,"VersionNumber","Date","Revision","Author","Standard01.
01","37745","CallPilot5.
0,Standard01.
01.
IssuedforGeneralAvailability.
","DawnRoy",,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,"Copyright2007NortelNetworks.
AllRightsReserved.
TermsofUse:Theinformationand/orproductsdescribedinthisdocumentaresubjecttochangewithoutnotice.
Whiletheinformationinthisdocumentisbelievedtobeaccurateandreliable,NORTELNETWORKSPROVIDESTHISDOCUMENT""ASIS""WITHOUTWARRANTYORCONDITIONOFANYKIND,EITHEREXPRESSORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESORCONDITIONSOFMERCHANTABILITY,FITNESSFORAPARTICULARPURPOSEORNON-INFRINGEMENT.
Theinformationinthisdocumentcouldincludetechnicalinaccuraciesortypographicalerrors.
TrademarksNortelNetworks,theNortelNetworkslogo,andtheGlobemarkaretrademarksofNortelNetworks.
",,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,"CustomerandSiteInformation"0","0",,"Tobecompletedandverifiedduringcoordinationconferencecalls.
,"InstallationCoordinatorisresponsibleforforwardingcopiesofthisdocumenttopartiesinvolvedwithinstallation.

,"Completedbyhomeoffice","SiteID#,"Purchaseorder#Requestedinstalldate:",,,,"Clarifyticket#Dateofwalkthrough",,,,"Customername:,"Customercontactname1:Contact1phone#:",,,,"ShipToAddress"Contact1fax#:",,,,"(ifdifferentthancustomeraddress)Contact1pager#:",,,Contact1e-mailaddress:",,,,"Databasecontact:Dbasephone#:",,,Dbasefax#:",,,,,Dbasepager#:",,,Dbasee-mailaddress:",,,,"Customeraddress:,"Addressline2:,"City:",,,,,"State:",,,"Zipcode:",,,"LANadministrator:Phone#:",,,Fax#:",,,Pager#:",,,,"PBXtechnician:Phone#:",,,Fax#:",,,Pager#:",,,,"Distributorname:,"Distributorcontact:Contactphone#:",,,,"Address:Fax#:",,,,"City:Pager#:",,,,"StateandZip:e-mailaddress:",,,,"SDSname:Contactphone#:",,,,"Completedbyhomeoffice","FieldServicerep:Phone#:",,,,"NTcoordinator:Phone#:",,,Fax#:",,,,"Completedbyhomeoffice"Pre-sitedate",,,Switchinstallationcompletiondate",,,CallPilotcompletiondate(ifdifferent)",,,Dateequip.
shippingfromNortelfacilitytodistributor/customer",,,Datetechnicianon-sitetobegininstallation",,,,"InstallationCoordinationFollowUp:IssuesandActions","Schedule1stconferencecallwithallinvolvedparties.
Date:",,,"Chairperson#:",,,"DateofConferenceCall:",,,,,"TimeofCall:",,,"Participant#NumberofPorts:",,,"Attendees:,"Issuesfromcall#1:AssignedTo:",,"DatetoComplete:",,"Schedule2ndconferencecallwithallinvolvedpartiesforfollowupasrequired.
Date:","//",,"Chairperson#:",,,"DateofConferenceCall:TimeofCall:",":",,"Participant#NumberofPorts:",,,"Attendees:,"Issuesfromcall#1:AssignedTo:",,"DatetoComplete:",,"InformationSummary"Dateof",,"Coordination"Availability",,"Checkoff","Forcustomer/switchtechdutiessee","SitePreparation","1.
WhatkindofSwitchisbeingused",,,"M1Option11C",,,,"Date:,"M1/CS1000-X11software,release25.
40orhigher",,,"M1Option11CMini",,,,,,,,,,,"M1Option51C",,,,,,,,,,,"M1Option61C",,,,,,,,,,,"M1Option81/81C",,,,,,,,,,,"CommunicationsServer1000",,,,,,,,"SL-100-softwarerelease,SL10orhigher",,,"SL-100(CS2100),"DMS-100-softwarerelease,NA08orhigher",,,"DMS-100",,,,,,,,,,,"IPaddressofswitch",,,,,,,,"2.
WhichmodelofCallPilotserverisbeingordered",,,"600r",,,,,,,,,,"1005r",,,,,,,,,,,"1002rp",,,,,,,,,,,"(ACorDCversion)",,"AC","DC",,,,,"3.
WhatCallPilotsoftwarereleasewasordered,"4.
Allreferencematerialanddocumentationoftheabovereleasereviewedpriortoinstallation,"ForCallPilotreferencedocumentationgoto:",,"NortelDocumentation","MeridianMailMigration"Dateof",,"Coordination"Availability",,"Checkoff","RefertoMeridianMailtoCallPilotMigrationUtilityGuide(NN44200-502),,,,,,"Yes","No",,,,,"5.
WillMeridianMailbemigratedovertoCallPilotDate:,"(WARNING:userswithPersonalCOSwillnotmigrate),,"MeridianMail#ofPorts",,,,,,"MeridianMail#ofHours",,,,,"MeridianMail#ofNodes",,,,,,"MeridianMail#ofUsers",,,,"6.
WhichversionofMeridianMailiscurrentlyinstalled",,,,,"Mustbeversion11orlatertobemigrated",,,,,,"7.
CallPilot1005r/600rserver:IsthereanSLR75tapedrive&cableavailable",,,,,"Yes","No",,,,,"(orordered)forconnectiontotheCallPilotserverDate:,"ThetapedriveisusedtoreadMeridianMailtapes.
,"CLANReadiness"Dateof",,"Coordination"Availability",,"Checkoff","8.
DoescustomercurrentlyhaveafunctionalLAN",,,,"Yes","No",,,,,Date:,"9.
WhenwilltheCLANdropforCallPilotbeavailableDate:,"10.
TwistedPairNetworkcablefromServertoCLANHubor",,,,"Yes","No",,,"Lengthreqd:",,,"ethernetswitchavailable,"11.
WhichLANAccessMethodareyouusingEthernet",,,,,"12.
WhatistheCLANEthernetLANspeed",,,,"10MB/s",,,,,,,"1002rpsupports100BaseT.
",,,,"100MB/s",,,,,,,"600rand1005rsupport1000BaseT.
",,,,"1000MB/s",,,,,,,"13.
WhatkindofEthernetcablingwillbeused",,,"UTP",,"CLANrequiresUTP/STPcabling",,,,,,"14.
IsTCP/IPprotocolcurrentlyinstalledandoperatingonthenetwork",,,,"Yes","No",,"Date:,"ServerHardware/SoftwareConfigurationReadiness"Dateof",,"Coordination"Availability",,"Checkoff","15.
WhatistheTCP/IPNetworkInformationfortheServer:,,,,"CLANServerIPAddress:Mustbeuniqueonnetwork)",,,,,,"CLANSubnetMask:format#,,,,"CLANDefaultRouter/GatewayAddress(asrequired)format#,"16.
WhatistheInternetDomainNameDNSIPaddress:",,,DNSIPaddress:",,,,"17.
WhatshouldtheCallPilotServerWindows2003DomainNamebe,"(Optional),"18.
WhatshouldtheCallPilotServerWindows2003ComputerNamebe,"19.
WhatshouldtheCallPilotServerWindows2003WorkgroupNamebe",,,,,"WORKGROUP",,,"(default=WORKGROUP)",,,"20.
TheCustomermustprovide2IPaddressesforRemoteAccessServices(RAS)(fordial-insupport),"IftheseIPaddressesareonthesameCLANsubnetastheServer,itispreferabletobeinsequence.
,,,,"FirstRASIPAddress:Mustbeuniqueonnetwork)",,,,,,"SecondRASIPAddress:Mustbeuniqueonnetwork)",,,,,,,,"Yes","No","Date:,"21.
IsananalogDIDlineavailablefortheremotemaintenancemodemPhone#",,,,"22.
HowmanychannelswastheCallPilotServerorderedwith",,,,"Voice",,,"(requires1MPU/channel)",,,,,,,,"Multimedia(Fax)",,,"(requires2MPU/channel)",,,,,,,,"SpeechRecognition",,,"(requires4MPU/channel)",,,,"AppBuilderClientPCReadiness"Dateof",,"Coordination"Availability",,"Checkoff","RefertoApplicationBuilderGuide(NN44200-102),"CustomermustsupplyaPCClientfortestingpurposes","23.
CustomersuppliedPCClienthavethefollowingrecommendedrequirementsDate:,,,,,,"Yes","No",,,,,,,,"Pentium90MHz(orfaster),,,,"Windows98,Windows2000Professional,NT4.
0,XPorVista",,,,"32MBRAM(ormore),,,,"25to30MBDiskfreespacefortheApplicationBuildersoftware",,,,"CD-ROMreader",,,,"InternetExplorer5.
5SP2,6.
0and7.
0","24.
TheCallPilotAppBuilderclientislocatedontheCLAN.
,"DesktopMessagingPCReadiness"Dateof",,"Coordination"Availability",,"Checkoff","RefertoDesktopMessagingandMyCallPilotInstallation&AdministrationGuide(NN44200-305),"Note:CustomermustsupplyaPCClientfortestingpurposes","DesktopMessaginggivesmailboxusersaccesstotheirCallPilotmessagesfromtheirPCe-mail.
,,,,,,"Yes","No",,,,,"25.
DidcustomerpurchaseDesktopMessaging,"26.
IsCustomersuppliedPCClientavailablewiththefollowingrecommendedrequirements,"ThiscouldbethesameastheAdminClientPC.
",,,,,"Yes","No","Date:,,,,"486orfaster",,,,,,,,,,,"Win2000Professional,WinXPProfessional,WindowsVista",,,,"LinuxOS(Mozilla1.
7x,MozillaFirefox2.
0),,,,"32MBRAM",,,,,,,,,,,"15MBDiskfreespace",,,,"CD-ROMreader",,,,"EthernetLANcardconnectiontotheCLAN","27.
WhichE-mailsoftwareutilized&isitattheminimumrelease",,,,,"Yes","No","Date:,,,,"MicrosoftExchangev6.
0",,,,,,,,,,,"MicrosoftOutlook2002(XP),2003or2007",,,,,,,,,,,"LotusNotes6.
0,6.
5and7.
0",,,,,,,,,,,"NovellGroupwise6.
5and7.
0",,,,,,,,,,,"MicrosoftInternetExplorer(WebMessaging/MyCallPilotOnly)6.
0and7.
0",,,,,,,,,,,"MicrosoftOutlook2002XP,2003and2007",,,,,,,,,,,"MicrosoftOutlookExpress6.
0or7.
0",,,,,,,,"28.
WhatistheSMTP/VPIMPrefix,"(PSTNrecommended),"FacilityReadiness"Dateof",,"Coordination",Availability",,"Checkoff","29.
IsspaceavailablefortheCallPilotserverandperipherals",,,,,"Yes","No",,,,,,"-Roommustalsobeavailablefortechnicianstoaccessequipment.
Date:,,,,,"LocationofTRPserver:",,,,,,,"1005rand600r-Spacemustalsobeavailablefortheexternaltapedrive.
",,,,,"Yes","No",,,,,"30.
Areyoureadytomaintainthesite",,,,,"Yes","No",,,,,"-Whoismaintainingthesite,"-Howareyougoingtobeperformingbackupsonthesystem",,,"NetworkDrive",,,,,,,,,,,"Tape",,,,,,,,,,,,,"Yes","No",,,,,"31.
If1002rpwasordered,wasitorderedwiththeDCPoweroption,"32.
IsdedicatedACPowerwithin6feetofproposed1002rp/1005r/600r",,,,,"Yes","No",,,,,"serverlocationDate:,"PowerreceptacleneededforServer,Monitor,Modem(1002rp),externaltapedrive(1005r)andpossiblytheHub.

,"33.
Doestheenvironmentsupportthephysicalandelectricalrequirements",,,,,"Yes","No",,,,Date:,,,"1002rp","1005r",,"600r",,,"ServerHeight(inches)","12.
5""","3.
45000244140625",,"1.
75",,,"ServerWidth(inches)","19""","17.
140009765625",,"17.
5",,,"ServerDepth(inches)","19.
25""","20",,"20",,,"ServerCurrentdraw","15A","15A",,"15A",,,"ServerWeight(lbs)","75","44",,"23",,,"ACPowerReceptaclesrequired*","4","5",,"5",,,"DCPowerconnections","1(DCversiononly)",,,,,"*receptaclesrequiredforperipheraldevices",,,,,,"34.
WillthefollowingenvironmentalspecsbemetatServer'slocation",,,,,"Yes","No",,,,,"Humidity:","85%non-condensingat104F",,,,,,"Date:,"Temperature:","50Fto95Fderates.
5Fforevery1000ft","Altitude:","Lessthan10,000ft",,,,,,,,,"35.
Isa19""or23""Rackreadyforthe1002rp/1005r/600rServer",,,,,"Yes","No",,,,,"Notethelargeheightofthe1002rpinthespecificationsabove.
Date:,"36.
DeliveryInstructions:",,,,,"Yes","No",,,,,,,,"IsthereadockingfacilityattheShipTolocation,,,,"Isinsidedeliveryrequired,"Training"Dateof",,"Coordination",Availability",,"Checkoff","37.
WillNortelbeprovidingon-siteBasicAdministratorandEndUserTraining",,,,,"Yes","No",,,,Date:,"-Whenshouldtrainingoccur,"-LeadAdministratorcontactnameatsiteforcoordinatingtrainingsetup,"Fortraininginformationrefertothe","CallPilotTrainingCenter","SL-100(CS2100)/DMS-100Readiness"Dateof",,"Coordination"Availability",,"Checkoff","RefertoandCallPilotServerConfiguration(NN44200-302,303,312)forswitchprogrammingrequirementsandprocedures.

,,,,,,"38.
SwitchRelease",,,,,"Yes","No",,,,,"SL-100atReleaseSL10orhigher"Date:,"DMS-100atReleaseNA08orhigher"Date:,"T1linesarerequiredforchannelconnectivity.
",,"TheSL-100switchusesLineSideT1cardsoranexternalchannelbank.

,,,"TheDMS-100switchrequiresanexternalchannelbank.
,,,,,,"39.
SufficientLineSideT1cards(NT5D11)onSL-100",,,,,"Yes","No",,,,,"Every24CallPilotchannelsrequiresaLineSideT1cardintheSL-100.
Date:,"EachLineSideT1cardintheswitchsupportsoneT1link.
,"T1cables(A0788107)required,otherwiseashieldedcablemustbeused.
,"LineSideT1cardsMUSTbeconfiguredforGroundStart.
LoopStartisnotsupportedonCallPilot.
,"40.
SufficientCallPilotDialogicD/480JCT-2T1cardsordered",,,,,"Yes","No",,,,,"(EachCallPilotDialogiccardsupports2T1LineSidecards-48channels)Date:,"41.
T1Linkconfigurationparameters"Date:,"FrameFormat","D3/D4","Required","CodingFormat","B8ZS","Required","CableLength","0","feet","DebounceValue","13","(recommended),"HookFlashTime","1second","(recommended)0",,,"42.
T1Channelconfigurationparameters"Date:,"TheremustbeaHuntGroupconfiguredontheswitchforeachmediatype",,,"VoiceMessagingUCDHuntGroup","UCDHuntGroupDN",,"ThisDNalsogoesintheCallPilotSDNtableifLineDNsnotused","LineDN",,"ForwardedtoGroupDNs(ifused,thisDNgoesinCallPilotSDNtable),"Channels",,"WhichchannelsofwhichT1Link","UCDAgentDNs",,"OneagentDNperchannel","MessageDeskNumber",,"FirstUCDgrouponadatalinkmustbesetto63.
Secondis62,etc.
,"TerminalNumber",,"ThisistheuniqueIDassignedtoeachUCDagent.
,,,"TermNumstartsat1(not0)forthefirstchannel.
,"Login",,"UCDagentlogincode.
,"Logout",,"UCDagentlogoutcode","InDNLength",,"InternalDNlength",,,"FAX(Multimedia)MessagingUCDHuntGroup","UCDHuntGroupDN",,"ThisDNalsogoesintheCallPilotSDNtableifLineDNsnotused","LineDN",,"ForwardedtoGroupDNs(ifused,thisDNgoesintheCallPilotSDNtable),"Channels",,"WhichchannelsofwhichT1Link","UCDAgentDNs",,"OneagentDNperchannel","MessageDeskNumber",,"FirstUCDgrouponadatalinkmustbesetto63.
Secondis62,etc.
,"TerminalNumber",,"UniqueIDassignedtoeachUCDagent",,,"TermNumstartsat1(not0)forthefirstchannel","Login",,"UCDagentlogincode","Logout",,"UCDagentlogoutcode","InDNLength",,"InternalDNlength",,,"SpeechRecognitionUCDHuntGroup","UCDHuntGroupDN",,"ThisDNalsogoesintheCallPilotSDNtableifLineDNsnotused","LineDN",,"ForwardedtoGroupDNs(ifused,thisDNgoesintheCallPilotSDNtable),"Channels",,"WhichchannelsofwhichT1Link","UCDAgentDNs",,"OneagentDNperchannel","MessageDeskNumber",,"FirstUCDgrouponadatalinkmustbesetto63.
Secondis62,etc.
,"TerminalNumber",,"UniqueIDassignedtoeachUCDagent",,,"TermNumstartsat1(not0)forthefirstchannel.
,"Login",,"UCDagentlogincode","Logout",,"UCDagentlogoutcode","InDNLength",,"InternalDNlength","SL-100/DMS-100DataLink"Dateof",,"Coordination"Availability",,"Checkoff"0",,,"OneSMDIdatalinkisrequiredbetweentheCOM2portontheCallPilotserverandtheMPCportontheswitch.

,,,,,,"Yes","No","Date:,"43.
DoestheSL-100haveeithera:",,,"IOCShelf",,,,,,,,"RequiresanNT1X89card(NTFX30AA).
",,,"IOM",,,,,,,,,,,"InReachTS",,,,,,,,"44.
IfadirectSMDIcableconnectionwillbeused,thefollowingdistancelimitationsmustbeadheredto.

,,"IOCShelf",,"Max50feet",,,,,,,,,,,"RequiresaNT0X96HJorNT0X96EHIOCcableanda",,,,,,,,,,,"customersuppliedDB9FtoDB25FNullModemCable.
,,"IOM",,"Max750feet",,,,,,,,,,,"RequiresaNT0X96LUIOMcableforanon-bulkheador",,,,,,,,,,,"NTRX26GAforabulkheadtype.
SmartConnector(NTFX34AA),,,,"andacustomersuppliedDB9FtoDB25FNullModemCable.
,,"InReach",,"TBD",,,,,,,,"45.
IfaSMDImodemconnectionwillbeused,thefollowingaretherequirements:Date:,,"IOCShelf",,"2GeneralDataCommVF28.
8modems(A0620530),,,,"acustomersupplied2-wireprivate-lineconnection",,,,,,,,,,,"betweenthetwomodems,onemodemcable,a",,,,,,,,,,,"NT0X96HJorNT0X96EHIOCcable.
,,"IOM",,"2GeneralDataCommVF28.
8modems(A0620530),,,,"acustomersupplied2-wireprivate-lineconnection",,,,,,,,,,,"betweenthetwomodems,onemodemcable,anIOM",,,,,,,,,,,"cable(seedirectconnect),andaSmartConnector(NTFX34AA),,"InReach",,"TBD",,,,,,,,"46.
SMDIConfigurationparameters:,"(Defaultswillwait50seconds(10secondsx5)withoutaresponsefromthepollingsignalbeforedeclaringthattheSMDIlinkortheswitchisdown)PollTimeout","10000",,"ms",default=10,000)",,,,,,,,,,,"PollTimeoutThreshold",,"5",,,default=5)",,,,,,,,,,,,"MWIPadding",,"0",,,,,,,,,,"PollDN",,"0","Required",,"47.
Additionof#and*toCallPilotforUCDLogin/LogoutCodesrequired",,,,,"Yes","No",,,,Date:,"CallPilotsupportsonlydigits0-9,asindicatedintheI&CguideDefaultSL-100UCDlogin/logoutcodesareprependedwitha*or#IfCallPilotdoesnotsupport*and#forthelogin/logoutcodes.
AnextrastepisneededinSL-100datafilltoreplacethe*and#withanumericsequence(typically11&12)However,specificsitesmayhaveaconflictiftheyareusingapublicdialplannumberingscheme.
Inthiscasethedatafillbecomesmoreintensebutisstillachievable.
defaultlogin=*+xxxx,defaultlogout=#+xxxxCallPilotexpects:login=yy+xxxx,logout=zz+xxxxNote:x,y,z=anynumberStar(*)andPound(#)signsareseenasbasicDTMFtonesthatareusedonaregularbasis.
DistributorTranslationsPrimesneedtomaketherequiredchangesrelatedtothecustomer.

,"WebMessaging(MyCallPilot)Readiness"Dateof",,"Coordination"Availability",,"Checkoff","RefertoDesktopMessagingandMyCallPilotInstallationandAdministrationGuide(NN44200-305),,,,,,"48.
IsthereaWebServeravailabletosupportMyCallPilot",,,,,"Yes","No",,,,,"NortelrecommendsthisWebServerisdedicatedtoCallPilotWebMessaging.
Date:,"49.
IsCustomersuppliedWebServeravailablewiththefollowingminimumrecommendedhardwarerequirements,,,,,,"Yes","No","Date:,,,,"Pentium166MHz(450MHzrecommended),,,,"64MbytesRAM(128Mbytesrecommended),,,,"150MbytesofDiskFreeSpace",,,,,,,,"50.
IsCustomersuppliedWebServeravailablewiththefollowingrecommendedsoftwarerequirements,,,,,,"Yes","No","Date:,,,,"Windows2003",,,,,,,,,,,"MSInternetInf.
Server(IIS)version6.
0",,,,,,,,"51.
WillNortelbeinstallingtheMyCallPilotsoftwareontheWebServerDate:,"InstallationrequiresrebootoftheWebServer.
",,,,,"Yes","No",,,,,"52.
DothecustomersuppliedPCClientsaccessingMyCallPilotmeetthefollowingrequirements,,,,,,"Yes","No","Date:,,,,"Win2000(Professional),WINXPProfessional,WindowsVista",,,,,,,,,,,"OneofthefollowingsupportedInternetBrowsers",,,,,,,,,,,"MicrosoftInternetExplorer6.
0and7.
0",,,,,,,,"Mozilla1.
7.
xandMozillaFireFox2.
0","MicrosoftInternetExplorer5.
1onMacintoshOS9","MicrosoftInternetExplorer5.
2onMacintoshOSX",,,,"JavaScriptandCookiesmustbeenabledontheBrowser",,,,"CallPilotPlayerortheMicrosoftMediaPlayer",,,,"(usedforvoicemessageplayback),,,,"ThirdpartysoftwaretodisplayTIFF-Ffiles",,,,,,,,,,,"(requiredforfaxdisplayandprinting),"MessagingNetworkingReadiness"Dateof",,"Coordination",Availability",,"Checkoff",,"RefertoNetworkPlanningGuide(NN44200-201),"53.
WhattypeofMessagingNetworkingwillbeusedbythisCallPilotsystem"Date:,"tonetworktootherMailsystems,,,,"None",,,"IfNone,skipallNetworkingPages",,,,,,,,"NetworkMessageService(NMS)",,,"NotrequiredforSL100connectivity",,,,,,,,"IntegratedAMIS",,,"Selectallwhichareused",,,,,,,,"OpenAMIS",,,"(couldbemorethanone)",,,,,,,,"Enterprise",,,,,,,,,,,"VPIM",,,,,,,,,,,,,"Yes","No",,,,,"54.
IsthereaMessagingNetworkingDiagramavailableDate:,"55.
AftertheMessagingNetworkingdiagramhasbeenobtained,allthenetworkinginfomustbeobtained.

,"Completesheet1,MsgNetReadiness","DirectorySynchronizationReadiness"Dateof",,"Coordination"Availability",,"Checkoff","RefertoAdministratorGuide(NN44200-601),"Note:ThisinformationmustbesuppliedbytheActiveDirectoryAdministrator.
,"56.
IsthereanActiveDirectoryServerontheLAN",,,,,"Yes","No",,,,Date:,"57.
ActiveDirectoryServerType",,,"Windows2000",,,,"Windows2003","58.
AnaccountontheActiveDirectoryserverwithappropriatepermissions","59.
FullyQualifiedDomainName(FQDN)oftheactivedirectoryServer","60.
ActiveDirectoryLDAPsuffix:(notrequiredifsameasFQDN),"61.
ActiveDirectoryLDAPportnumber","62.
IftheActiveDirectoryserverisusingSSL,whatistheSSLportnumber,"MessagingNetworkingReadiness"Dateof",,"Coordination"Availability",,"Checkoff","1.
PrimeLocationProperties:",,,"LOCALSiteName",,,,,,,,,,,"PrimeSwitchLocationName(canbesamenameasabove),,,,"DialingPlanfordialingtothislocation:ESN",,,,,,,,,,,"CDP",,,,,,,,,,,"HybridcombiningESNandCDP",,,,,,,,,,,"IfESN,ESNAccessCode",,,,,,,,,,,"IfESN,ESNLocationCodes",,,,"Overlap",,,Overlap",,,,,,,,"Ifmorethan2,use",,,,"sheet2,ESN",,,,,,"IfCDP,CDPSteeringCodes",,,,"Overlap",,,Overlap",,,,,,,,"Ifmorethan2,use",,,,"sheet2,CDP",,,,,,"IfVPIM,VPIMNetworkShortcuts",,,,"Overlap",,,Overlap",,,,,,,,"Ifmorethan2,use",,,,"sheet2,VPIM",,,"2.
MessageDeliveryParameters","Toacceptthedefault,leaveentryblank.
",,,"BatchThreshold",,,,"Default=4(messages)",,,,,,,"EconomyStartTime",,,,"Default=6pm",,,,,,,"EconomyStopTime",,,,"Default=6am",,,,,,,"StaleTimeforUrgentMessages",,,,"Default=60(mins)",,,,,,,"StaleTimeforStandardMessages",,,,"Default=2(hours)",,,,,,,"StaleTimeforEconomyMessages",,,,"Default=23:59",,,,,,,"HoldingTimeforStandardMessages",,,,"Default=40min(calculatedinternally)",,,,,,,"HoldingTimeforUrgentMessages",,,,"Default=6min(calculatedinternally)",,,,,,,"BusinessDays",,,,"Default=MondaythroughFriday",,,,,,,"Non-businessDays",,,,"Default=SaturdayandSunday",,,,,,,"BusinessDayHours",,,,"Default=9am-5pm",,,,,,,"Non-businessHours",,,,"Default=5pm-9am",,,,,,,"NetworkingLoopbackMailbox",,,,"(usedfortesting)",,,,,,,"InboundServiceDirectoryNumber",,,,,,,,,,,"OutboundServiceDirectoryNumber",,,,,,,,,,,"PhantomDN",,,,,,,,,,,"CDN",,,,,,,,"RemoteSiteInformation"Dateof",,"Coordination"Availability",,"Checkoff","3.
IfusingOpenAMISNetworkingorIntegratedAMISNetworking,whatistheLOCAL:,,,,"AMISComposePrefix",,,,,,,,,,,"LocalSystemAccessNumber",,,,,,,,,,,"MinimumnumberofChannelsrequiredonCallPilot",,,,,,,,,,,"MaximumnumberofChannelsrequiredonCallPilot",,,,,,,REMOTESITEINFO-,,"ListsitesthatexchangemessageswiththissiteusingIntegratedAMIS","RemoteSiteName","Type",,"ConnectionDN1",,,"DN2optional",,"DN3optional",,,,"Ifmoresitesexist,use",,"sheet3,Remotesiteinfo",,,,,,,,"4.
ForEnterpriseNetworking:",,,"EnterpriseSiteID",,,,,,,,,,,"Sitename",,,,,,,,,,,"FullyQualifiedDomainName",,,"(onlyifVPIMNetworkingisinstalled)",,,,,,,,,"(HostName.
DomainName)",,,,,,REMOTESITEINFO-,,"ListsitesthatexchangemessageswiththissiteusingEnterpriseNetworkingorAMIS","RemoteSiteName",,,"ServerType",,,,,"SiteID",,,,"Ifmoresitesexist,use",,"sheet3,Remotesiteinfo",,,,,,,,"5.
ForVPIMNetworking:",,,"FullyQualifiedDomainName(FQDN),,,,,"(HostName.
DomainName)",,,,,,,,,,"LocalSitename",,,,,,,,,,,"OutgoingSMTP/MailProxyServerAddress",,,,,,,,,,,"VPIMComposePrefix",,,,,,,REMOTESITEINFO-,,"ListsitesthatexchangemessageswiththissiteusingVPIM","RemoteSiteName","Type",,"ConnectionDN1",,,"DN2optional",,"DN3optional",,,,"Ifmoresitesexist,use",,"sheet3,Remotesiteinfo",,,,,,,,"ESNInformation","CompletethistableifthelocalswitchusesESNorahybrid(combinationESNandCDP)dialingplan","ESNAccessCode",,"Locationcode",,"Overlap","Ifthereisanoverlapbetweenthe","right-mostdigitordigitsof","thelocationcodeandtheleft-most","digitordigitsoftheextensionnumber,,"entertheamountofoverlap.
,"CDPInformation",,,,,,,,,,,,,,,,,,,,,"CompletethistableifthelocalswitchusesCDPorahybrid(combinationCDPandESN)dialingplan",,,,,,,,,,,,,,,,,,,,,,"Steeringcode",,"Overlap","",,,"Ifthereisanoverlapbetweenthe",,,,,,,"lastdigitordigitsofthesteering","codeandthefirstdigitordigits","oftheextensionnumber,,"entertheamountofoverlap.
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,"VPIMShortcuts",,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,"Prefix",,"Overlap","",,,,,,,,,,,,"",,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,"EnterpriseNetworkingremotesiteinformation","CompletethistableforallsitesthatexchangemessageswiththissiteusingEnterpriseNetworkingorAMIS","Remotesitename",,,,"Servertype",,,,"SiteID",,,"IntegratedAMISandVPIMremotesiteinformation","CompletethistableforallsitesthatexchangemessageswiththissiteusingIntegratedAMIS","Remotesitename","Type",,"ConnectionDN1",,,"DN2optional",,"DN3optional","SitePreparation","ThesestepsarerequiredtopreparethecustomersitetoacceptCallPilot.
Itistheresponsibilityofthecustomerand/ortheswitchdistributor/maintenanceprovidertoensurethesestepsarecompletedpriortoinstallationoftheserver.
RefertotheappropriateNTPsasrequired.

,"CallPilotAMLSystems","RefertoNN44200-302Meridian1andCallPilotServerConfigurationorNN44200-312CommunicationServer1000andCallPilotServerConfiguration","Configuretheswitch","1.
MakesuretheswitchX11softwareisataminimumRelease25.
40withpatches.
,"2.
ConfigureandenabletheELAN(Ethernetsoftware)intheswitch.
,"3.
ConfiguretheswitchIPaddress.
,"4.
ConfigurethecustomerdatablockforCallPilot.
,"5.
ConfiguretheACDagentqueueandagents.
,"6.
Configurethevoice-messagingCDNintheswitch.
,"7.
IftheFAXoptionhasbeenordered,configuretheFAX-messagingCDNintheswitch.
,"8.
Configuretwophonesetsfortestpurposes.
,"9.
VerifytheIOP,IOP/CMDU,orIODU/Ccardisinstalledintheswitch.
,"Configuretheconnectivityhardware","Thisstepisnotapplicabletothe201iserver.
,"1.
Ifyourserverisatowerorrackmountserver,installtheMGatecard(NTRB18CA)intheswitch.
,"2.
Meridian1,Option51C-81C",,"ConnecttheEthernetAUIcableNT7D90DAfromeachIOPcardtotheI/OpanelontheMeridian1switch.
,"3.
Meridian1,Option11C",,"a.
Installthetransceivercable(NT630723)onthebulkhead.
,,"b.
AttachthetransceiverstoeachAUIconnectorforELAN.
,"4.
InstalltheELANhub.
,"5.
InstallandattachtheEthernetcablefromthetransceivertotheELANhub.
,"6.
InstalltheEthernetcablefromELANHubandhaveitreadytobeconnectedtoCallPilot.
,"7.
ConfiguretheELNK(Ethernet)hardwareintheswitch.
,"8.
ConfigureandenabletheELAN(Ethernetsoftware)intheswitch.
,"9.
HaveaconnectionfromtheCLANtotheCallPilotserveravailable.
,"CallPilotT1/SMDISystems","RefertoNN44200-303T1/SMDIandCallPilotServerConfiguration","Configuretheswitch","1.
EnsureSwitchsoftwarereleaseissupported.
DMS-NA08orhigher,SL100-SL10orhigher.
,"2.
ConfigureDMS-100orSL-100switchsoftware.
,"Configuretheconnectivityhardware","1.
EnsuretheNT1X89cardisavailableintheIOCshelf,oranIOMforSMDIlinkconnection.
,"2.
DMS-100",,"a.
EnsureenoughLinecardsavailableforUCDagents.
1cardforeachCallPilotchannel.
,,"b.
ConnectD/480JCT-2T1cardstothechannelbank.
,"3.
SL-100",,"ConnectD/480JCT-2T1cardstothelinesideT1cards.
,"4.
ConnecttheSMDIcabledirectly(orbymodem)totheIOCorIOM","5.
HaveaconnectionfromtheCLANtotheCallPilotserveravailable.
,"GeneralinformationforCallPilot","ThecustomermusthavefunctionalLANandaLANconnectionavailablefortheCallPilotbeforeinstallationwilltakeplace.

,"TheMeridianswitchmustbeproperlyconfiguredandupgradedpriortostartofinstallation.
,"ThecustomerneedstoordertheblankcartridgetapestheywillneedforbackupsontheCallPilot.
,"ThecustomerordistributorneedstopurchasePCAnywhereandinstallitonaremotePCifCallPilotistoberemotelysupported.

,"Miscellaneousinformation","1.
Aretwophonesavailablefortestingpurposes,"-IfyouonlyhavetheTN,gettheDNbyopeningtheoverlayLD20.
ChoosePRT,typeTNB,andthenentertheTN.

,"2.
X11PackagesRequired-LD22,TYP=PKGorPKGpackage#(i.
e.
PKG77),,"41-ACDB(ACDPackageB)",,,"46-MWC(MessageWaitingCenter)",,,,,,,,"214-EAR(EnhancedACDRouting)",,,"215-ECT(EnhancedCallTreatment)",,,,,,,,"218-IVR(HoldinQueueforIVR)",,,"247-(CallID)",,,,,,,,"324-MAS(MASConnectivity),,"Package324dependencies",,"77-CSL(CommandStatusLink)",,,"153-X25AP(ApplicationModuleLink--AML)",,,,,,,,"164-LAPW(LimitedAccesstoOverlays)",,,"242-MULI(MultiUserLogin)",,,,,,,,"243-AlarmFiltering",,,"296-MAT(MeridianAdministrationTool)",,,,,,,,"364-NMCE(CallPilot)",,,"254-PHTN(PhantomTN)",,,,,,,,"Notrequired,butneededforadditionalfunctionality",,"98-DNIS(DialedNumberIdentificationService)",,,"113-IDC(IncomingDIDDigitConversion)",,,,,,,,"207-NACDfornetworking",,,"209-MLM(MeridianLinkModule)forMLinkonCallPilot",,,,,,,"3.
TheseFAXfeaturescanbeconfiguredonCallPilot","a.
ExpressFaxMessaging:callerswhowanttosendafaxcancallonestandardnumber,entertheuser'smailboxnumberand","presspoundsign.
Thefaxgoestotheuser'smailbox.
,"b.
VirtualFAXDNs:EachmailboxownergetsaseparateFaxDN.
Callersdialdirectlyandimmediatelygetfaxtone.

,"Thefaxgoesdirectlytotheuser'smailbox.
WARNING:ensureyouhaveenoughDNsandTNsforthisontheswitch(LD10orLD11),"c.
MultimediaCallAnswering:UserscanreceivevoiceorfaxmessageonthetelsetDN.
Thisoption","requiresaCallPilotfaxchannel(2MPUs)foreachcallthatgoestoCallPilotregardlessofwhetheritisavoiceorfaxcall.

,"Theuserwillnotknowifthephoneisringingforafaxorvoicecall.
,"CallPilotWebServerConfiguration","Introduction","CallPilot5.
0hasthreewebservices.
EachwebserviceusesMicrosoftIIS.
,"a)CallPilotManager-installedontheCallPilotServer(canalsobeinstalledonanexternalwebserver).
b)Reporter-mustbeinstalledonanexternalwebserver.
c)MyCallPilot-canbeinstalledonboththeCallPilotServerandanexternalwebserver.

,"CallPilotWebServerConfigurations","1.
AllthreewebservicesonExternalIISServer-Recommended","Thisconfigurationprovidesbettersecurity.
Thecustomer'sITdepartmentcanmanageandapplythelatestIISsecurityupdatestotheserver.
TheIISonCallPilotcanbedisabledaltogetherandthusremoveatargetforahackerattack.
NOTE:AlthoughtheIISonCallPilotispre-configuredwiththebestsecurityupdatesavailable,ifitisnotneeded,disablingitonCallPilotcompletelyshutsthedoortoattacksonIIS.

,"2.
Hybrid","a)MyCallPilotonCallPilotserverb)CallPilotManagerandReporteronExternalIISServer","Notes:,"1.
CallPilotReportercannotbeinstalledontheCallPilotserver.
The"bursty"CPUloadsfromrunningreportsareinconsistentwithCallPilotserver'smissionasareal-timeapplicationenvironment.
2.
WhenCallPilotReporterisconfiguredonanexternalIISserver,CallPilotManagerisalsoinstalled.
3.
CallPilotManagerandMyCallPilotcanbeinstalledonbothCallPilotandtheexternalIISserver,althoughthisisnottherecommendedconfiguration.

,"CallPilotcomespre-engineeredtosupportMyCallPilotand/orCallPilotManagerIISwebservicesandstillprovidehighservicelevelstoallotherservicesrunningonCallPilot.
End-userandadministratorwebbrowsersaccesstheIISserveronCallPilotviatheCallPilotIPaddressontheCLAN.
Therearenoadditionalengineeringconsiderations.
However,asnotedabove,iftherearenowebservicesrunningdirectlyonCallPilot,theIISservercanbedisabledtoincreasesecurity.

,"ExternalWebServerConfiguration","Theexternalwebserver,whichhoststheCallPilotwebservices,networkstotheCallPilotserverviaCallPilot'sIPaddressontheCLAN.

,"Hardware","BecausewebmessagingthroughMyCallPilotandReporterwebservicescangeneratehighCPUloads,theminimumrecommendedhardwareconfigurationfortheexternalwebserveris:,"a)600MHzPIIIsystemb)128MbytesofRAMc)1Gbyteofdiskspace","Software","Softwaretheexternalwebserverrequires:,"a)Windows2000serverwithIIS5.
0(AdvancedServer,DataCenterServernotsupported)orb)Windows2003serverwithIIS6.
0","IfSSListobeused,youneedtopurchaseandinstallanadditionalIIScertificate.
NortelrecommendsEntrustorVerisign.

,"Freediskspace","Thereshouldbe1GByteoffreediskspaceontheserverbeforeinstallingtheCallPilotwebservices.
IftheReporterserviceisgoingtobeusedforalargeCallPilotsystemoranetworkofCallPilotsystems,itisrecommendedthatthefreediskspacebeestimatedusingthefollowingformula.

,"FreeDiskSpace=300MB+(Total#ofChannels*(DaysinDB+1)*0.
2MB)where:,"-totalC52ofchannelsisthetotalnumberofchannelsonallCallPilotsystemswhosedataisintheReporterdatabase.
-daysinDBisthenumberofdaysdatawillbestoredintheReporterdatabase.

,"Engineeringtheserver","ThefollowingfactorsdrivethewebserverloadfromCallPilotservices.
,"-numberofusersofMyCallPilot-numberofusersaccessingmessagesfromMyCallPilotversususingdesktopmessagingclientssuchasOutlook.
-numberofreportsgeneratedduringbusyhours","TheserverdoesnothavetobededicatedtoCallPilotwebservices,butitisrecommended.
Thesameservercanhostotherwebpagesoralsoprovidestandardnetworkservices,suchasprintingandfilesharing.
However,runningotherapplicationsandservicesontheservercancauseslowresponselevelsforCallPilotservicesthatwouldsignificantlyloweruserproductivityandsatisfactionwiththeservices.

,"Monitoringperformance","Aswithanywebserver,theperformanceshouldbemonitoredfollowinganinstallationormajorchange,suchasaddingmoreuserstocheckforpossiblesystemoverload.
Ifresponsetimeisslowduringthebusyhour,youcanmonitorthelevelofactivityonthewebservertoseeifitisoverloaded.
WindowsPerformanceMonitorcanprovidethisinformation.
ThetwomainindicatorstomonitorareCPUusageandavailablememory.
IftheCPUusage(shownasProcessorTime)isconstantlyabove90percentforanumberofminutesduringthebusyhourand/ormemoryavailability(shownasAvailableBytes)iseverbelow4Mbytes,thenuserresponsetimeislikelydegraded.

,"SupportedWebBrowsers","CallPilotwebservicescanbeaccessedfromaWindowsPCwithNetscape6.
2orhigherorInternetExplorer6.
0orhigherwebbrowser.

,"ApplicationBuilder","Theadministrativeservice,ApplicationBuilder,thatisusedtobuildvoicemenus,autoattendantapplicationservices,stillrequiresaclienttobeinstalledontheadministrator'sPC.
However,theclientcanbedownloaded,ondemand,ontothePCfromCallPilotManagerwebservice.

,"CallPilotDesktopMessaging","PCRequirements","CallPilotiscompatiblewith:,"Windows2000Professional","WindowsXPProfessional","Clients","SoftwarerequirementsforDesktopMessagingclients:,"DesktopMessagingforMicrosoftOutlook","MicrosoftOutlook2002(XP),"MicrosoftOutlook2003","MicrosoftOutlook2007","DesktopMessagingforLotusNotes","LotusNotesversions6.
0,6.
5and7.
0","DesktopMessagingforInternetMailclients","MicrosoftOutlook2002(XP),"MicrosoftOutlook2003,2007(ininternetmode),"MicrosoftOutlookExpress6.
0","WindowsVistaMail","DesktopMessagingforNovellGroupWise","Groupwise6.
5and7.
0","WindowsMessaging4.
0(Note:NetworkingTCP/IPmustuseMicrosoftprotocolstackinNovellNetwarenetwork.
Thediskspacerequiredforthesoftwareis20Mb.

,"DesktopMessagingforWebBrowsers","MicrosoftInternetExplorer6.
0and7.
0","MozillaFirefox2.
0forWindows","ForMacintosh:Safari1.
xforMacintoshOSX","ForLinux:Mozilla1.
7.
x,MozillaFirefox2.
0","Diskstorageformessages","CallPilotusesaproprietarysub-bandvoiceencodingat18Kbps.
TocalculatethestorageusedforvoiceintheCallPilotmessagestoreofdesktopmessaging,usethefollowingconversionfactor.