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2019ForresterResearch,Inc.
Allrightsreserved.
ForresterisaregisteredtrademarkofForresterResearch,Inc.
TheTotalEconomicImpactOfVMwareTechnicalAccountManager(TAM)ServiceThisdocumentisanabridgedversionofacasestudycommissionedbyVMwaretitled:TheTotalEconomicImpactOfVMwareTechnicalAccountManagerService,May2019.
Throughin-depthcustomerinterviewsanddataaggregation,ForresterconcludedthatVMwareTAMhasthefollowingthree-yearfinancialimpact.
0.
00.
51.
01.
52.
02.
53.
03.
54.
0FINANCIALSUMMARYThree-yearrisk-adjustedBenefitsCosts$3.
2M:Projectrelatedsavings$600K:Operationalefficiencies$3.
8M$945KROINPVPAYBACK301%$2.
8M<6monthVOICEOFTHECUSTOMER"OurTAMgetsusaccesstoseniorlevelmanagersatVMwarewhenwearehavingproblemsorneedchangestoaproduct.
Wewouldotherwisenothaveaccesstothem.
"Sr.
manager,telecom"Weweregoingdownarabbitholebecauseofourmentalityandpastexperiences.
OurTAMkeptusfromcontinuingdownthewrongpathwhichsavedustimeandmoney.
"Cloudteammanager,technologyVMware-relatedinternaleffortreduction10%$2.
5millionTotalCapExsavings(presentvalue)KEYBENEFITSOFVMWARETAM"MyTAMprovidesmeongoingguidanceonwhatwehavetodofromatechnologyperspectivetoachieveourbusinessobjectives.
TheVMwareTAMservicehaspaidforitselfmanytimesover.
"Datacentermanager,airlineBetteraccesstoVMwareresourcesBetterstrategicplanningBetterVMwaresolutionutilizationandperformanceUnquantifiedbenefits
Allrightsreserved.
ForresterisaregisteredtrademarkofForresterResearch,Inc.
TheTotalEconomicImpactOfVMwareTechnicalAccountManager(TAM)ServiceThisdocumentisanabridgedversionofacasestudycommissionedbyVMwaretitled:TheTotalEconomicImpactOfVMwareTechnicalAccountManagerService,May2019.
Throughin-depthcustomerinterviewsanddataaggregation,ForresterconcludedthatVMwareTAMhasthefollowingthree-yearfinancialimpact.
0.
00.
51.
01.
52.
02.
53.
03.
54.
0FINANCIALSUMMARYThree-yearrisk-adjustedBenefitsCosts$3.
2M:Projectrelatedsavings$600K:Operationalefficiencies$3.
8M$945KROINPVPAYBACK301%$2.
8M<6monthVOICEOFTHECUSTOMER"OurTAMgetsusaccesstoseniorlevelmanagersatVMwarewhenwearehavingproblemsorneedchangestoaproduct.
Wewouldotherwisenothaveaccesstothem.
"Sr.
manager,telecom"Weweregoingdownarabbitholebecauseofourmentalityandpastexperiences.
OurTAMkeptusfromcontinuingdownthewrongpathwhichsavedustimeandmoney.
"Cloudteammanager,technologyVMware-relatedinternaleffortreduction10%$2.
5millionTotalCapExsavings(presentvalue)KEYBENEFITSOFVMWARETAM"MyTAMprovidesmeongoingguidanceonwhatwehavetodofromatechnologyperspectivetoachieveourbusinessobjectives.
TheVMwareTAMservicehaspaidforitselfmanytimesover.
"Datacentermanager,airlineBetteraccesstoVMwareresourcesBetterstrategicplanningBetterVMwaresolutionutilizationandperformanceUnquantifiedbenefits
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