客户虚拟机软件下载

虚拟机软件下载时间:2021-02-20 阅读:()

总纲,,,,,,,"Single-Cloud桌面云集成交付关键点""IT技术服务部云计算交付团队""1、目的""本文档用于对华为工程师在从事Single-Cloud预集成模式桌面云的集成交付过程中,包括交付实施流程、主要工作环节以及技术方面的指导.
文档按照不同的项目阶段划分,分层列示各阶段的主要工作,并详细说明这些工作项目的具体内容,包括工作指导,支持文档,实例等.
并引入项目管理的'五过程组概念'和'输入'、'输出'、'工具和技术'概念,尽量把工程各个环节的实施考量和监控SMART化.
也便于文档的持续优化.

"2、使用对象",,,,,,,"从事华为公司Single-Cloud桌面云解决方案各项工程的技术负责人(TD/TL)和项目经理(PM)"3、适用场合",,,,,,,"从事华为公司Single-Cloud桌面云解决方案的工程交付,本文档不是技术指导,不提供具体的技术细节.

"4、操作要点",,,,,,,"按照不同的工程交付项目阶段,对不同阶段的技术要点进行说明,指出需要注意的事项.
并强调和规范前方在项目阶段的输入输出文档,工具和技术列为注意点和范例.
",,,,,,"5、备注",,,,,,"a、此文档涉及的各种模板、指导书等可从SUPPORT\3ms等网站获得.
b、不同的环节,责任人也不同,本文给出常规情况下该环节的Owner,担当TD/TL和PM角色的人可以据此进行关注及推动c、此文档提供的各种模板连接,仅做参考,使用时请根据实际情况更改.
",,,,,,流程图""","索引表"索引表",,,,"工程交付阶段","活动编码","1层活动分解(可链接)","前置活动","内含二级任务数量(个)""1集成规划"0"2POC"0"3工程勘测",3.
1,"工程勘测",1,1,3.
2,"客户安装环境检查",3.
1,1,3.
3,"二次安装环境检查",3.
2,1"4工程准备",4.
0999999999999996,"出差前准备","1、2",1,4.
2,"召开开工会","1、2、3.
3",1"5集成设计",5.
0999999999999996,"资源申请",1,1,5.
2,"集成设计数据规划(LLD)","1、5.
1",1,5.
3,"测试和验收方案","1、2、5.
1",1,5.
4,"需求和功能确认","1、2",1,5.
5,"客户确认最终设计结果","5.
2-5.
4",1"6硬件安装",6.
1,"验货分货",1,2,6.
2,"硬件安装",5.
2,3,6.
3,"硬件自检",6.
3,3"7软件调测",7.
1,"基础调测","5.
2-5.
4、6.
3",3,7.
2,"软件安装与云平台软件调测","5.
2、7.
1",11,7.
3,"集成联调","5.
2-5.
4、7.
2",2"8业务试发放",8.
1,"客户培训","4.
1、4.
2",1,8.
1999999999999993,"业务发放部署",7.
3,3,8.
3000000000000007,"业务发放测试",8.
1999999999999993,3,8.
4,"系统初始优化",8.
3000000000000007,2,8.
5,"设备全面检查和例行巡检",8.
1999999999999993,3,8.
6,"系统试运行","8.
1-8.
5",2"9集成验证",9.
1,"制定验收测试计划","5.
3、5.
5、8.
6",1,9.
1999999999999993,"验收测试","5.
3、9.
1",1,9.
3000000000000007,"EMPS以及CEAS录入",9.
1999999999999993,1"10工程转维",10.
1,"设备检查和问题清理",9.
1999999999999993,2,10.
199999999999999,"客户转维交流与客户培训",10.
1,3,10.
3,"工程移交与转维",10.
199999999999999,5,10.
4,"项目验收报告签署",10.
3,1"11批量业务发放",,,,"12数据迁移",,,,"13维护",,,,关键点WBS"返回索引",,,,,,"项目阶段及主要工作列示","输入",,"关键点","输出","责任主体","备注""1、集成规划",,,,"1、总体方案2、BOQ配置清单","PM\TL\TD需要提前向SA(研发、行销)获取输出文档,并参与总体方案和BOQ配置清单的评审;","2、POC",,,,"1、POC测试报告","PM\TL\TD需要提前向SA(研发、行销)获取输出文档","3.
工程勘测",,,,,,"3.
1工程勘测","1、《SingleCLOUD工程勘测checklist》2、《SingelCLOUD勘测作业指导书》3、《SingleCLOUD勘测报告》模板",,"到达客户现场,根据《SingleCLOUD产品勘测作业指导书》完成工程勘测.
主要包括:机房的勘测、电源和接地系统的勘测、网线的勘测;特别关注机柜间网线长度","1、《SingleCLOUD产品勘测报告》2、《SingleCLOUD安装环境检查问题备忘录》3、《SingleCLOUD工程安装客户准备指导书》","代表处负责工程业务的工程师或者项目督导负责","关注工勘报告需要客户签字,否则没有任何约束力.
最好在开工前一周再找客户确认,是否存在修改.
""3.
2客户安装环境检查","1、《SingleCLOUD解决方案安装环境检查表》2、《SingleCLOUD安装环境检查问题备忘录》",,"根据《SingleCLOUD解决方案安装环境检查表》、《SingleCLOUD安装环境检查问题备忘录》检查客户安装环境,督促客户解决.
","1、《SingleCLOUD安装环境检查问题备忘录》","代表处负责工程业务的工程师或者项目督导负责","如果客户的安装环境有遗留问题,该问题需要持续跟进,直至客户解决完问题为止.
""3.
3二次安装环境检查","1、《SingleCLOUD解决方案安装环境检查表》2、《SingleCLOUD安装环境检查问题备忘录》",,"硬件安装前一周对客户机房进行二次安装环境检查.
查看机房环境是否具备安装条件,主要包括电源、空调、配线架、室内接地系统等是否准备好.
以及上次检查时的遗留问题是否解决.
重点检查交流电源空开是否符合要求(根据整机功耗计算).
参照《SingleCLOUD解决方案安装环境检查表》","1、《SingleCLOUD安装环境检查问题备忘录》","TL\TD负责","4.
工程准备",,,,,,"见资料地图;""4.
1出差前准备","1、《项目交付百宝箱》",,"下载《项目交付百宝箱》里面相关工具及模板",,"TD\TL\TE","4.
2召开开工会","1、《会议纪要模板》",,"召开开工会,明确项目组织架构、交付内容、交付目标、交付周期、工作界面等信息.
","《项目开工会会议纪要》","所有项目组成员","5.
集成设计",,,,,,"5.
1资源申请",,,,,,"5.
1.
1资源申请","1、《集成设计资源申请表》模板2、《客户信息收集》模板",,"根据《集成设计资源申请模板》以及《客户信息收集模板》要求,完成相应信息的收集和申请.

","1、《XX云计算项目集成设计资源申请表》","1、TD\TE负责,PM协助2、信息收集和资源申请会由于客户子域部门需求变更和资源问题贯穿整个项目交付周期;需要PM/TD协助推动客户进行信息收集和资源申请;","5.
2集成设计数据规划(LLD)",,,,,,"5.
2.
1集成设计数据规划","1、《XX桌面云集成设计方案》2、《XX云计算项目信息收集表》3、《XX桌面云项目资源申请表》4、《集成设计数据规划模板》",,"1、按照集成设计数据规划模板和样例进行以下方面的详细规划:1)机柜及硬件设备摆放图2)网络拓扑图3)网络规划4)网络对接规划5)服务器规划6)存储规划7)交换机规划交换机端口分配图8)桌面部署设计9)VM镜像设置10)账号密码管理11)版本管理2、输出LanSwitch脚本3、输出NodeInfoConfiguration表和Services表","1、《XX桌面云项目集成设计数据规划》2、LanSwitch脚本3、NodeInfoConfiguration表和Services表","TD/TL负责","云计算项目必须有集成设计数据规划才能够进行软件安装和调测,所以在软件安装前必须完成集成设计数据规划;集成设计数据规划完成后请返回总体组评审;""5.
3测试和验收方案",,,,,,"5.
3.
1确定测试和验收方案","1、《验收手册(含ATP工具)》2、用户验收需求3、《桌面云验收方案》模板",,"1)使用工具进行验收用例筛选,筛选的原则是根据BOQ上客户购买的功能项以及需求调研结果进行选择,可以删除一些不必要的测试困难项,如有不确定项,及时反馈总部技术支持.

2)输出提交给客户的验收测试用例.
3)和客户一起确认,除了我司提供的验收测试文档外,客户还需要补充什么验收项目.

4)内部整体验收部分需要根据验收需求制定相应的验收方案;","客户认可的《验收手册》或者验收方案","TD/TL负责、PM协助推动客户确认验收用例","对于一些特殊需求测试项目一定要提前反馈给总部支持团队""5.
4需求和功能确认",,,,,,"5.
4.
1需求和功能确认","1、行销对客户需求的承诺",,"向市场了解,内部需求对齐,并发布项目风险点:1、客户重大需求,并确认版本的满足情况2、市场对客户需求的承诺,并确认版本的满足情况",,"TD/TL负责","将客户需求返回总体组确认满足情况假如市场给客户的的承诺在工程版本中不满足,则需要与总体组共同推动解决""5.
5客户确认最终设计结果",,,,,,"5.
5.
1客户确认最终设计结果","1、《XX桌面云集成设计方案》2、《XX桌面云项目集成设计数据规划》",,"组织客户开会,要求客户对集成设计的最终结果进行审核和确认,以防止客户后续不断地改变要求","会议纪要","PM/TD/TL负责","6.
硬件安装",,,,,,"6.
1验货分货",,,,,,"6.
1.
1验货分货","1、《发货通知单》2、装箱单(packinglist)",,"需要提前熟悉《发货通知单》、装箱单(packinglist)总表和已经分类的装箱单,做好人员安排.
按照《开箱验货程序》,参考《如何整理现场的货物》和案例《验货不清》进行验货分货.

具体先验货后分货,还是先分货后验货,需要和客户协商确认","验货正常:客户签字的《装箱单》;货物损坏:《货物更换申请表》;缺货、错货:《货物问题反馈表》;验货不完全:《开箱验货备忘录》","TE/硬件安装督导负责","货物损坏,请联系当地物流人员处理""6.
1.
2备件/外购件管理","1、装箱单(packinglist)",,"1)整理出备件清单,连同备件一起移交给客户2)整理出外购件清单,对外购件的保存单独管理.
由于外购件多为计算机,机房安装初期,人员繁杂,必须特别注意防止外购件被无关人员带走,挪用.
","客户签字的备件移交清单;双方认可的外购件清单","TE/硬件安装督导负责","6.
2硬件安装",,,,,,"6.
2.
1设备上架(网络、服务器、存储)","1、《SingleCLOUDGTS解决方案文档(GPI)》2、产品安装手册3、LLD(设备安装规划、网络对接规划)",,"按照《LLD》表设备安装规划、《SingleCLOUDGTS解决方案文档(GPI)》硬件安装部分规范或《产品安装手册》进行设备安装.
","1、《设备安装清单》","TE/硬件安装督导负责","6.
2.
2柜内综合布线","1、《Smartdesign机柜内连线表》2、《SingleCLOUDV100R001站点实施标准作业指导书》",,"机柜内连线参考Smartdesign输出(工具输出),严格按照硬件安装手册进行.

参照工程设计文件确保所有网线、光纤、E1线、设备内部连线等都连接正常,尤其是级连线必须正确.
","1、《设备安装checklist》","TE/硬件安装督导负责","6.
2.
3云计算服务器设备接入IP承载网连线","1、《机柜间连线表》2、《SingleCLOUDV100R001站点实施标准作业指导书》",,"1、机柜内连线参考Smartdesign输出(工具输出);2、机柜间连线参考机柜间连线表(手工输出);",,"TE/硬件安装督导负责","6.
3硬件自检",,,,,,"6.
3.
1硬件自检","1、硬件质量标准2、《SingleCLOUDV100R001站点实施标准作业指导书》",,"参照《核心网SingleCloud解决方案硬件质量标准》","1、《硬件自检报告》","TE/硬件安装督导负责","6.
3.
2硬件验收","1、《验收手册》(含ATP工具)",,"和客户共同验收,完成《设备验收报告》签字","1、签字后的《设备验收报告》","TE/硬件安装督导负责","7.
软件调测",,,,,,"7.
1基础调测",,,,,,"7.
1.
1网络设备调测","1、网络配置脚本模板(经研发评审)2、《网络调测用例》",,"在网络设备上完成网络配置脚本的导入以及调测",,"TL/TE负责","7.
1.
2服务器基础调测","1、《SingleCLOUDGTS解决方案文档(GPI)》2、LLD(服务器规划)",,"根据《SingleCLOUDGTS解决方案文档(GPI)》选择对应的服务器基础调测章节完成服务器的基础调测",,"TL/TE负责","7.
1.
3存储基础调测","1、《SingleCLOUDGTS解决方案文档(GPI)》2、LLD(存储规划)",,"根据《SingleCLOUDGTS解决方案文档(GPI)》及LLD存储规划完成存储的基础调测",,"TL/TE负责","7.
2软件安装与云平台软件调测",,,,,,"7.
2.
1软件准备","1、《SingleCLOUDGTS解决方案文档(GPI)》",,"按照《SingleCLOUDGTS解决方案文档(GPI)》软件安装准备,完成软件包的获取.
",,"TL/TE负责","用户一般购买了软件光盘,安装时请使用用户购买的软件进行安装.
""7.
2.
2GalaX8800软件安装","1、《SingleCLOUDGTS解决方案文档(GPI)》2、LLD3、Mnconfigtools",,"1、安装管理节点MN;2、安装业务节点;3、安装自检;",,"TL/TE负责","7.
2.
3申请SingleCLOUD自研LICENSE文件","版本包中《license操作指导》",,"1、获取ESN2、在华为license平台提交申请3、导入license",,"TL负责","7.
2.
4ISM安装与配置","1、《SingleCLOUDGTS解决方案文档(GPI)》2、LLD",,"更具GPI完成ISM的安装与配置",,"TL/TE负责","7.
2.
5GalaX8800软件调测","1、《SingleCLOUDGTS解决方案文档(GPI)》2、LLD",,"按照《SingleCLOUDGTS解决方案文档(GPI)》-〉部署-〉Galax8800调测-〉软件调测部分完成软件的调测.
",,"TL/TE负责","7.
2.
6安装健康检查工具","1、GalaxHCT2、软件包",,"1、根据GalaxHCT指导完成健康检查工具的安装与配置.
2、进行系统第一次巡检输出巡检报告;","Galax8800健康检查报告","TL/TE负责","7.
2.
7与现网IT对接(可选)","1、《SingleCLOUDGTS解决方案文档(GPI)》2、LLD3、XX云计算项目信息收集",,"完成和现网IT系统的对接如防火墙策略、终端安全策略、AD域、DNS等",,"TL/TE负责","现网环境客户提供AD、DNS、DHCP等IT服务,需要进行此步骤.
如果自己搭建独立的IT服务此步骤可忽略.
""7.
2.
8VDesktop6000软件安装","1、一键式安装工具2、安装数据配置3、LLD4、《SingleCLOUDGTS解决方案文档(GPI)》",,"1、联调基础架构(AD+DHCP+DNS服务器对接)2、安装防病毒服务器;3、根据LLD表格配置安装数据,并导出配置文件4、导入配置数据至一键式安装工具,安装VDS组件5、配置NetScaler;6、安装TSM服务器;7、安装TCM服务器;",,"TL/TE负责","7.
2.
9SSL证书申请(可选,可并行操作)","1、《SingleCLOUDGTS解决方案文档(GPI)》2、LLD",,"1、LB证书、AD证书、证书颁发机构的根证书的申请;2、证书申请方式:如果使用华为认证的SSL证书:华为技术支持向华为IT部门申请.
如果用户采用其他方式进行认证:用户自行申请证书,例如向其他CA认证机构申请证书.
",,"TL/TE负责","7.
2.
10申请外购件license","版本包中《license操作指导》",,"1、Citrix合作部件Xendesktoplicense2、AccessGateway软件License3、华赛防火墙license4、安全软件TSM/DSMLicense",,"TL负责","考虑是否可以提前申请""7.
2.
11VDesktop6000业务调测","1、LLD2、《SingleCLOUDGTS解决方案文档(GPI)》",,"1、基本业务调测(调测ITA软件)2、对接调测(ITA与DDC,ITA与IT系统对接)",,"TL/TE负责","7.
2.
12健康检查工具安装","1、《SingleCLOUDGTS解决方案文档(GPI)》2、软件包",,"1、根据《SingleCLOUDGTS解决方案文档(GPI)》完成健康检查工具的安装与配置.
2、进行系统第一次巡检输出巡检报告;","VDS健康检查报告","TL/TE负责","7.
3集成联调",,,,,,"通用理解为云计算网络与客户网络的对接.
""7.
3.
1网络对接","1、《网络对接方案》2、LLD",,"根据网络对接方案,与客户大网对接.
",,"TL/TE负责","7.
3.
2业务功能验证","验收用例",,"根据验收用例自测","调测记录","TL/TE负责","8.
业务试发放",,,,,,"业务试发放阶段一般发放2%左右,要做好客户的培训并将业务发放工作交接给客户,业务大批量发放属于客户界面""8.
1客户培训",,,,,,"8.
1客户培训","1、业务发放客户培训胶片2、《业务发放TC部署指导书》",,"给客户相关人员进行TC部署的培训,由客户安排人员接手业务发放的部分工作","1、《培训签到表》2、《培训满意度调查表》","TL/TE负责","8.
2业务发放部署",,,,,,"8.
2.
1客户定制镜像文件制作","1、《SingleCLOUDGTS解决方案文档(GPI)》",,"根据客户需要创建ISO镜像文件,能够批量创建某种类型用户的虚拟机",,"TE负责","8.
2.
2部署TC","1、《SingleCLOUDGTS解决方案文档(GPI)》2、《业务发放TC部署指导书》",,"1、制作终端用户通过TC/SC使用桌面云的使用手册2、为终端用户安装TC3、为终端用户设置TC:设置IP、云服务器地址等4、帮助客户安装和调测外设(如打印机、U盘等外设)5、看看客户的常用软件是否可以正常使用6、对TC打补丁解决一些已知问题","1、《用户TC/SC桌面云使用手册》2、《问题跟踪表》","TL/TE负责","8.
2.
3TCM调测","1、《SingleCLOUDGTS解决方案文档(GPI)》",,"1、调测TC管理服务器TCM对TC的管理功能:监控、鉴权、软件或补丁下发等功能",,"TE负责","8.
3业务发放测试",,,,,,"8.
3.
1业务发放测试","1、《SingleCLOUDGTS解决方案文档(GPI)》",,"进行业务发放测试.
如能否正常地进行用户申请、审批;虚拟机创建、删除、规格管理、管理桌面组等","1、《业务发放测试记录》2、《问题跟踪表》","TL/TE负责","8.
3.
2TC/SC业务测试","1、《SingleCLOUDGTS解决方案文档(GPI)》2、《桌面云软件兼容性列表》",,"1、在TC/SC上进行业务测试,如登录虚拟机、鼠标响应速度、软件安装与使用、外设使用等2、与各个业务类型的终端客户(如营业厅、办公、坐席、网管等)一起对业务进行测试.
重点测试各种软件和应用过程在TC和虚拟机上是否兼容、是否应用正常,如对于坐席需要特别注意语音和录音的质量","1、《业务发放测试记录》2、《问题跟踪表》","TL/TE负责","8.
3.
3TC/SC兼容性测试","1、《SingleCLOUDGTS解决方案文档(GPI)》2、《桌面云软件兼容性列表》",,"1、TC外设(打印机、传真机、U盘等)兼容性测试2、客户应用软件(杀毒软件、OM维护客户端、办公软件等)兼容性测试","1、《业务发放测试记录》2、《问题跟踪表》","TL/TE负责","8.
4系统初始优化",,,,,,"8.
4.
1发现和收集系统性能的问题","1、《问题跟踪表模板》2、《icare指导手册》",,"1、在业务发放阶段,注意了解客户在使用过程中遇到的性能问题,或进行试用主动发现性能方面的问题,例如语音质量差、某网站网页操作速度慢等问题2、提交iCare问题单,推动研发解决性能问题","1、《问题跟踪表》","TD/TL负责","系统性能问题请一律按重大问题反馈给总体组""8.
4.
2系统初始优化","1、《问题跟踪表》2、《桌面云案例》模板",,"1、推动研发提供解决方案,并实施2、观察性能提升效果3、输出经验共享案例","经验共享案例","TL/TE负责","经验共享案例反馈给总体组,给全国各项目共享""8.
5系统全面检查和例行巡检",,,,,,"8.
5.
1全面的系统健康检查","1、《SingleCLOUDGTS解决方案文档(GPI)》2、《健康检查指导书》3、自动健康检查工具",,"1、分析并处理告警台所有告警2、使用健康检查指导书和自动健康检查工具,对设备进行全面的设备健康检查3、参照验收手册和《验收方案》对设备状态和功能进行测试","1、《XX局点健康检查报告》","TL/TE负责","检查结果TL返回总体组确认""8.
5.
2系统日常巡检","1、《设备日常巡检模板》",,"从业务发放阶段开始,直到工程转维,例行对设备进行巡检,确保设备正常运行","1、《设备日常巡检报告》","TL/TE负责","8.
5.
3系统问题处理","1、健康检查和例行巡检结果,客户问题反馈",,"对局点运行出现的重大技术问题进行跟踪直到解决,保证设备在进入试运行阶段后,无重大故障,无重大隐患","1、《XX局点重大问题跟踪表》","TL/TE负责","重大问题反馈给总体组,定期与研发开会推动问题解决""8.
6系统试运行",,,,,,"8.
6.
1小规模业务上线",,,"1、根据客户交流意见,对各个子域客户进行小规模业务发放和上线;2、建立起与客户的维护、业务发放的互动,为后续转维护铺垫;",,"TL/TE负责","8.
6.
2用户数据拷贝","1、《业务发放TC部署指导书》",,"通知客户使用网络共享复制方式保存数据,或者拷贝到U盘,然后拷贝到虚拟机;软件则需重新安装",,"客户负责","9.
集成验证",,,,,,"不引导客户初验和终验,引导客户一次完成验收""9.
1制定验收测试计划",,,"根据之前自测试经验,准确安排时间,并注意留够内部提前测试验证时间,和客户沟通,客户进行测试计划确认","1、《XX桌面云项目验收测试计划》","TD/TL负责","9.
2验收测试","1、《验收手册》2、《XX桌面云项目验收测试计划》",,"1)对首次合作的客户,必须先进行内部测试,再申请客户验收测试,否则,由于自己不够熟练或者遇到未知问题,不能立即解答客户疑问或者迅速解决,会严重影响客户对我司设备的信心.

2)验收时,要求客户逐项测试,并在验收签字页上逐项标注,POK项尽快返回总部总部技术支持寻求帮助","1、《验收测试报告》","PM/TD负责,TL/TE实施","9.
3EMPS以及CEAS录入","1、《设备安装清单》2、《软件清单》3、《信息录入模板》",,"初验完成后,将设备信息、软硬件检查结果以及初验证书录入EPMS系统,并且完善CEAS系统,如果工程分几个阶段进行,则将分多次录入这两个系统.
",,"TE负责","10.
工程转维",,,,,"10.
2客户转维交流与客户培训",,,,,,"10.
2.
1客户转维交流与客户培训","1、《桌面云培训教材》2、《培训计划表》",,"根据《培训计划表》以及《桌面云培训教材》对客户进行桌面云基础培训.
","1、《培训签到表》2、《培训满意度调查表》","PM/TD负责;客户","办事处做好现场培训,以顺利转维给客户建议办事处向LS提交培训需求,由LS对客户进行系统的详细培训""10.
3工程移交与转维",,,,,,"10.
3.
1工程转维文档移交","工程期间的各种文档",,"1、包括工程文档(公共)、集成设计数据规划、CPI以及客户验收文档,以及带有详细说明的脚本等2、遗留问题跟踪表","双方签字的移交文档清单一式两份","TL负责维护工程师","10.
3.
2备件移交",,,"备件清理,对照packinglist中备件发货及开局工程中已使用备件","双方签字的《备板备件移交清单》一式两份","TL负责维护工程师","如果前期客户已经签收物料,此项可忽略.
""10.
3.
3软件介质及产品手册资料移交",,,"主要为发货的各种安装软件和对应版本的产品手册资料","双方签字的《软件介质移交清单》一式两份","TL负责维护工程师","10.
3.
4剩余物资移交",,,"主要为工程剩余的电线电缆、地线、网线等","双方签字的《剩余物资移交清单》一式两份","TL负责维护工程师","如果前期客户已经签收物料,此项可忽略.
""10.
3.
5外购件转维",,,"注意外购件的及时转维,外购件采用背靠背模式,注意外购件的及时转维","双方签字的《外购件及转维清单》一式两份","维护工程师","10.
4项目验收报告",,,,,,"10.
4.
1项目验收报告签署","1、《项目验收报告》",,"和客户一起完成项目验收报告的签署","双方签字完成的项目验收报告","PM/TD负责","11.
批量业务发放",,,,,,"12.
数据迁移",,,,,,"13.
维护",,,,,,"14.
3处理用户投诉",,,"客户TC维护部门负责处理用户的投诉",,"客户",资料地图"序号","文档名称","简要描述","下载路径","链接""3.
工程勘测",,,,1,"《SingleCLOUD工程勘测checklist》","(包括所需准备的勘测工具、输出模板、指导手册等)",,2,"SingleCLOUD勘测报告和勘测作业指导书","SingleCLOUD勘测作业指导书-V1.
5-20111101-B","业务与软件>电信云计算>SingleCLOUDSolution>勘测指导","http://support.
huawei.
com/support/DocView.
dodoc_id=SC0000672746&doc_type=123-2"3,"SingleCLOUD工程安装客户准备指导书V2.
0-20120107C","SingleCLOUD工程安装客户准备指导书V2.
0-20120107C","业务与软件>电信云计算>SingleCLOUDSolution>勘测指导","http://support.
huawei.
com/support/pages/kbcenter/view/product.
doactionFlag=detailProductSimple&web_doc_id=SC0000651824&doc_type=123-2"4,"《SingleCLOUD设备运行环境要求》","SingleCLOUD设备运行环境要求-20110823-C-1.
1","业务与软件>电信云计算>SingleCLOUDSolution>勘测指导","http://support.
huawei.
com/support/DocView.
dodoc_id=SC0000651574&doc_type=123-2"5,"SingleCLOUD解决方案安装环境检查表-20120107-C-2.
0","SingleCLOUD解决方案安装环境检查表-20120107-C-1.
0","业务与软件>电信云计算>SingleCLOUDSolution>勘测指导","http://support.
huawei.
com/support/DocView.
dodoc_id=SC0000651574&doc_type=123-2"6,"《SingleCLOUD安装环境检查问题备忘录》","SingleCLOUD安装环境检查问题备忘录20101013","业务与软件>电信云计算>SingleCLOUDSolution>勘测指导","http://support.
huawei.
com/support/DocView.
dodoc_id=SC0000651574&doc_type=123-2""4.
工程准备",,,,1,"项目周报模板","主要内容为工程整体进度,暴露风险,下步计划.
便于及时作出相关决策.
","3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051329310058"2,"项目日报模板",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051329310058"3,"问题跟踪表","便于对问题和需求进行分类,快速定位处理及回溯,明确责任人和避免遗漏问题","3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing",4,"事件跟踪表","便于对项目中的关键事件进行跟踪,明确责任人,避免事件遗漏.
","3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing",5,"项目组织架构及分工界面表","项目组织架构及人员分工","3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing",6,"icare操作指导","指导一线工程师如何提交icare单求助.
包括提单前需要搜集哪些信息,通过什么渠道来提,问题的处理跟踪流程是什么.
",,"http://support.
huawei.
com/enterprise/NewsReadAction.
actioncontentId=NEWS1000000562"7,"RM操作指导","指导一线针对日常项目交付过程中发现的一些可服务性需求,提交RM单.
",,"http://rm-urlpx.
huawei.
com:8020/urlpx/viewHelp.
action#op"8,"案例总结模板","企业业务全球技术服务部产品技术文档、案例文档编写规范","Directory>EnterpriseServices>DocumentBulletin","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS12091049550090"9,"会议纪要模板","重要会议一定要有会议纪要,便于问题的跟踪、处理和后期回溯","3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051329310058"10,"会议通知模板",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051329310058""5.
集成设计",,,,1,"客户信息收集模板",,,"http://support.
huawei.
com/support/pages/kbcenter/view/product.
doactionFlag=detailProductSimple&web_doc_id=SC0000704692&doc_type=VersionDoc&doc_type=VersionDoc"2,"集成设计资源申请模板",,,"http://support.
huawei.
com/support/pages/kbcenter/view/product.
doactionFlag=detailProductSimple&web_doc_id=SC0000704692&doc_type=VersionDoc&doc_type=VersionDoc"3,"云计算集成设计方案",,"需要找产品解决方案部门如SA处获取.
",4,"《集成设计数据规划(LLD)》模板",,,"http://support.
huawei.
com/support/pages/kbcenter/view/product.
doactionFlag=detailProductSimple&web_doc_id=SC0000704692&doc_type=VersionDoc&doc_type=VersionDoc"5,"HUAWEISingleCLOUDSoltuionV100R002C01SPC100验收测试指南","SingleCLOUDV100R002C01SPC200桌面云解决方案验收测试指南01","软件中心〉版本软件〉业务与软件〉电信云计算(795)〉SingleCLOUDSolution(286)〉SingleCLOUDSolution(185)〉SingleCLOUDSolutionV100R002(143)〉SingleCLOUDSolutionV100R002C01SPC200(6)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568087&colID=ROOTWEB|CO0000000065""7.
硬件安装",,,,1,"HUAWEISingleCLOUDSolutionV100R002C01SPC100硬件安装标准化作业指导书","SingleCLOUDV100R002C01SPC200硬件安装标准化作业指导书01","软件中心〉版本软件〉业务与软件〉电信云计算(795)〉SingleCLOUDSolution(286)〉SingleCLOUDSolution(185)〉SingleCLOUDSolutionV100R002(143)〉SingleCLOUDSolutionV100R002C01SPC200(6)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568087&colID=ROOTWEB|CO0000000065"2,"《集成设计数据规划(LLD)》(设备安装规划、网络对接规划)",,"集成设计的输出结果",3,"标签模板",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051329500059"4,"设备安装checklist","SingleCLOUDV100R002站点实施标准作业指导书V2.
0","工程服务>交付管理作业标准化>网络部署服务部>电信设备实施>硬件安装","http://support.
huawei.
com/support/pages/news/NewsInfoAction.
dodoc_id=IN0000041355&colID=ROOTWEB|CO0000002658&actionFlag=view"5,"设备安装清单",,,6,"硬件自检健康标准指导",,,7,"设备自检报告",,,8,"设备验收报告",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051329500059"9,"备件申请表",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051329500059"10,"好件归还申请表",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051329500059"11,"设备报修指南",,,12,"剩余物料清单",,,13,"《发货通知单》",,,14,"装箱单(packinglist)",,,15,"产品安装手册",,,16,"《Smartdesign机柜内连线表》",,,17,"《货物更换申请表》",,,18,"《货物问题反馈表》",,,19,"《开箱验货备忘录》",,,"7.
软件调测",,,,1,"《SingleCLOUDGTS解决方案文档(GPI)》","SingleCLOUDGTS解决方案文档(GPI)-(V100R002C01_04,桌面云)","软件中心〉版本软件〉业务与软件〉电信云计算(795)〉SingleCLOUDSolution(286)〉SingleCLOUDSolution(185)〉SingleCLOUDSolutionV100R002(143)〉SingleCLOUDSolutionV100R002C01SPC200(6)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568087&colID=ROOTWEB|CO0000000065"2,"《集成设计数据规划(LLD)》",,"集成设计的输出结果",3,"网络配置脚本模板",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330050060"4,"网络调测用例",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330050060"5,"Mnconfigtools","MNConfigurationToolV100R002C01SPC200.
zipMNConfigurationToolV100R002C01SPC200.
md5","软件中心〉版本软件〉业务与软件〉电信云计算(858)〉SingleCLOUDSolution(286)〉SingleCLOUDSolutionTOOL(101)〉SingleCLOUDSolutionTOOLV100R002(101)〉SingleCLOUDSolutionTOOLV100R002C00SPC200(12)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001542268&colID=ROOTWEB|CO0000000065"6,"VDS一键式安装工具","07.
VDesktop6000V100R002C01SPC200_VDS_TOOLS.
zip07.
VDesktop6000V100R002C01SPC200_VDS_TOOLS.
zip.
md5","软件中心>版本软件>业务与软件>电信云计算(858)>VDesktop6000(258)>VDesktop6000(258)>VDesktop6000V100R002(258)>VDesktop6000>V100R002C01SPC200(90)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568126&colID=ROOTWEB|CO0000000065"7,"VDS安装数据配置","DCIntegrationSolutionV100R001C02SPC201Tools_CHN.
zipDCIntegrationSolutionV100R001C02SPC201Tools_CHN.
md5","软件中心>版本软件>业务与软件>电信云计算(858)>DCIntegrationSolution(72)>DCIntegrationSolution(72)>DCIntegrationSolutionV100R001(72)>DCIntegrationSolutionV100R001C02SPC200(14)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568006&colID=ROOTWEB|CO0000000065"8,"HUAWEISingleCLOUDSolutionV100R002C01SPC200License操作指导书","SingleCLOUDV100R002C01SPC200桌面云解决方案License说明书01","软件中心〉版本软件〉业务与软件〉电信云计算(795)〉SingleCLOUDSolution(286)〉SingleCLOUDSolution(185)〉SingleCLOUDSolutionV100R002(143)〉SingleCLOUDSolutionV100R002C01SPC200(6)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568087&colID=ROOTWEB|CO0000000065"9,"GalaxHCT","DCIntegrationSolutionV100R001C02SPC201Tools_CHN.
zipDCIntegrationSolutionV100R001C02SPC201Tools_CHN.
md5","软件中心>版本软件>业务与软件>电信云计算(858)>DCIntegrationSolution(72)>DCIntegrationSolution(72)>DCIntegrationSolutionV100R001(72)>DCIntegrationSolutionV100R001C02SPC200(14)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568006&colID=ROOTWEB|CO0000000065"10,"网络对接方案",,"需要找产品解决方案部门如SA处获取.
",11,"联调测试用例","SingleCLOUDV100R002C01SPC200桌面云解决方案验收测试指南01","软件中心〉版本软件〉业务与软件〉电信云计算(795)〉SingleCLOUDSolution(286)〉SingleCLOUDSolution(185)〉SingleCLOUDSolutionV100R002(143)〉SingleCLOUDSolutionV100R002C01SPC200(6)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568087&colID=ROOTWEB|CO0000000065"12,"调测记录",,,13,"网络配置脚本模板(经研发评审)",,,14,"软件包",,,"8.
业务试发放",,,,1,"课程表模板",,,2,"签到表模板",,,3,"培训胶片(教程、测试题)",,,4,"GPI手册(forcustmor)",,,5,"用户TC、SC使用手册","DesktopCloudM1终端用户指南01","业务与软件>电信云计算>SingleCLOUDSolution","http://support.
huawei.
com/support/pages/kbcenter/view/product.
doactionFlag=searchManualTableOfContents&web_doc_id=SC0000734888&doc_type=ProductManual"6,"业务发放测试用例","SingleCLOUDV100R002C01SPC200桌面云解决方案验收测试指南01","软件中心〉版本软件〉业务与软件〉电信云计算(795)〉SingleCLOUDSolution(286)〉SingleCLOUDSolution(185)〉SingleCLOUDSolutionV100R002(143)〉SingleCLOUDSolutionV100R002C01SPC200(6)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568087&colID=ROOTWEB|CO0000000065"7,"业务发放测试记录",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330120061"8,"问题跟踪表",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330120061"9,"用户案例模板",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330120061"10,"健康检查指导书","SingleCLOUDV100R002C01桌面云系统健康检查指南02","产品支持>IT>云计算>桌面云>SingleCLOUDSolution","http://support.
huawei.
com/enterprise/docinforeader.
actioncontentId=DOC1000003909&idPath=7919749|7919788|9856610|4022534|4023347|7298416|7501175"11,"设备日常巡检模板",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330120061"12,"用户虚拟机发放统计表",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330120061"13,"业务发放TC部署指导书","DesktopCloudM1终端用户指南01","业务与软件>电信云计算>SingleCLOUDSolution","http://support.
huawei.
com/support/pages/kbcenter/view/product.
doactionFlag=searchManualTableOfContents&web_doc_id=SC0000734888&doc_type=ProductManual"14,"《桌面云软件兼容性列表》","SingleCLOUDV100R002C01SPC200桌面云解决方案兼容性列表01","软件中心〉版本软件〉业务与软件〉电信云计算(795)〉SingleCLOUDSolution(286)〉SingleCLOUDSolution(185)〉SingleCLOUDSolutionV100R002(143)〉SingleCLOUDSolutionV100R002C01SPC200(6)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568087&colID=ROOTWEB|CO0000000065"15,"《icare指导手册》",,,16,"自动健康检查工具",,,17,"《XX局点重大问题跟踪表》",,,"9.
集成验证",,,,1,"《XX桌面云项目验收测试计划》",,,2,"《验收测试报告》",,,3,"验收用例手册","SingleCLOUDV100R002C01SPC200桌面云解决方案验收测试指南01","软件中心〉版本软件〉业务与软件〉电信云计算(795)〉SingleCLOUDSolution(286)〉SingleCLOUDSolution(185)〉SingleCLOUDSolutionV100R002(143)〉SingleCLOUDSolutionV100R002C01SPC200(6)","http://support.
huawei.
com/support/pages/editionctrl/catalog/ShowVersionDetail.
doactionFlag=clickNode&node=000001568087&colID=ROOTWEB|CO0000000065"4,"竣工资料移交checklist",,,5,"《软件清单》模板",,,6,"《信息录入模板》",,,"10.
工程转维",,,,1,"《桌面云培训教材》",,,2,"《培训计划表》",,,3,"《培训签到表》",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330200062"4,"《培训满意度调查表》",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330200062"5,"《项目验收报告》",,,6,"《备板备件移交清单》",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330200062"7,"《软件介质移交清单》",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330200062"8,"《剩余物资移交清单》",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330200062"9,"《外购件及转维清单》",,"3ms.
huawei.
com>Directory>EnterpriseServices>ProductTechnology>IT>CloudComputing&Server>CloudComputing","http://3ms.
huawei.
com/mm/docMaintain/mmMaintain.
domethod=showMMDetail&f_id=DS13051330200062"文档历史"版本号","日期","修改描述","修改人"0.
1,41151,"在前期核心网团队(周义林、冯智强、喻水平、黄家继、夏志祥、李伟、梁可、马哲)梳理的《Single-Cloud桌面云集成交付关键点》基础上,根据企业网局点交付经验及实际情况对《桌面云集成交付关键点》进行优化,梳理出交付关键的框架,发布初稿.