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交易的第一步
1. 向顾客推销商品
Dear Sir:May 1,2001
Inquiries regarding our new product, the Deer Mountain Bike,have been coming infrom all parts of the world.Reports from users confirm what we knew before it wasput on the market - that it is the best mountain bike available.Enclosed is ourbrochure.
Yours faithfully
2.提出询价
Dear Sir:Jun.1,2001
We received your promotional letter and brochure today.We believe that your woulddo well here in the U.S.A.Kindly send us further details of your prices and terms ofsale.We ask you to make every effort to quote at competitive prices in order to secureour business.We look forward to hearing from you soon. .
Truly
3.迅速提供报价
Dear Sir:June 4,2001
Thank you for your inquiry of June the 1 st concerning the Deer Mountain Bike. Itgives us great pleasure to send along the technical information on the model togetherwith the catalog and price list.After studying the prices and terms of trade,you willunderstand why we are working to capacity to meet the demand.We look forward tothe opportunity of being of service of you.
交易的契机
4.如何讨价还价
Dear Sir:June 8,2001
We have received your price lists and have studied it carefully.However, the pricelevel in your quotation is too high for this market, If you are prepared to grant us adiscount of 10%for a quantity of 200,we would agree to your offer.You should notethat some price cut will justify itself by an increase in business.We hope to hear fromyou soon.
Yours truly
5-1同意进口商的还价
Dear Sirs:June 12,2001
Thank you for your letter of June the 8th.We have accepted your offer on the termssuggested.Enclosed our will find a special price list that we believe will meet yourideas of prices.You should note that the recent advances in raw materials haveaffected the cost of this product unfavorably.However,for your order we have keptour prices down.
Sincerely
5-2拒绝进口商的还价
Dear Sirs:June 12,2001
Thank you for your letter of June the 8th.We regret that we cannot meet your terms.We must point out that the falling market here leaves us little or no margin of profit.We must ask you for a keener price in respect to future orders.At present the bestdiscount offered for a quantity of 200 is 5%.Our current situation leaves us littleroom to bargain.We hope you will reconsider the offer.
Truly
6.正式提出订单
Dear Sir:June 15,2001
We have discussed your offer of 5%and accept it on the terms quoted.We areprepared to give your product a trial,provided you can guarantee delivery on orbefore the 20th of September.The enclosed order is given strictly on this condition.
We reserve the right of refusal of delivery and/or cancellation of the order after thisdate.
Truly
7.确认订单
Dear Sir:June 20,2001
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes.We will makeevery possible effort to speed up delivery.We will advise you of the date of dispatch.We are atyour service at all times.
Sincerely
8.请求开立信用证
Gentlemen:June 18,2001
Thank you for your order No. 599. In order to execute it,please open an irrevocable L/C for theamount of US$50,000 in our favor.This account shall be available until Sep.20.Upon arrival ofthe L/C we will pack and ship the order as requested.
Sincerely
9.通知已开立信用证
Dear Sir:June 24,2001
Thank you for your letter of June 18 enclosing details of your terms.According to your request foropening an irrevocable L/C,we have instructed the Beijing City Commercial Bank to open acredit for US$50,000 in your favor,valid until Sep.20.Please advise us by fax when the orderhas been executed.
Sincerely
10.请求信用证延期
Dear Sir Sep. 1,2001
We are sorry to report that in spite of our effort,we are unable to guarantee shipment by theagreed date due to a strike at our factory.We are afraid that your L/C will be expire beforeshipment.Therefore,please explain our situation to your customers and secure their consent toextend the L/C to Sept.30.
Sincerely
11.同意更改信用证
Gentlemen:Sept.5,2001
We received your letter today and have informed our customers of your situation.As requested,we have instructed the Beijing City Commercial Bank to extend the L/C up to and including
September 30.Please keep us abreast of any new development.
Sincerely
交易的进行
12.抱怨发货迟延
Dear Sirs:Sept.25,2001
Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikesagainst the shipment.We are notifying you that we reserve our right to claim on you for theshortage, if it is confirmed.We have given our customers a definite assurance that we wouldsupply the goods by the end of September.We hope you will look into this urgent matter.Yours faithfully
12a.处理客户的抱怨
Gentlemen:S ept.30,2001
In response to your letter of Sept.25,we regret your complaint very much.Today we receivedinformation from Hong Kong that the remaining 150 bikes were on a ship that developed enginetrouble and had to put into port for repairs.The trouble was not serious,and the vessel is now onher way.She would arrive at your place tomorrow or the next day.
Tru l y
14-1取消订货
Dear Sirs:Oct.2,2001
We are sorry that causes completely beyond your control have made it impossible for you to keepthe shipment date of Sept.30.Since you have failed to uphold your end of the agreement,we findit necessary to cancel our order.Unfortunately,our buyers cannot wait indefinitely for the units.We are sorry that it is necessary to take such a drastic step.
Sincerely
14-2谅解迟运原因
Gentlemen:O ct.2,2001
We have received of your notice of delay of shipment due to mechanical troubles on the ship.Weare pleased that the order is now on its way.Thank you for the notice.We are eagerly awaiting theship's arrival.
Yours faithfully
交易的尾声
15.货物损坏报告
Dear Sirs:Oct.4,2001
Upon arrival of your shipment, the ship's agents noticed that case No.5 was damaged and notifiedus.The number of articles in the case is correct according to the invoice,but the following articlesare broken: (List of articles)
As you will see in our survey report and of the ship's agents', that these units are damaged andquite unsaleable.Please send us replacements for the broken articles;we await your reply in duecourse.
Sincerely
16-1.拒绝承担损坏责任
Dear Sirs:Oct.8,2001
Thank you for informing us of the damaged shipment.Since the units were packed with the best ofcare,we can only assume that the cases were handled roughly.We therefore urge you to lodgeyour claim with the insurance company.
Sincerely
16-2.承担赔偿责任
Gentlemen:O ct.8,2001
As soon as we got your letter we got in touch with the packers and asked them to look into thematter. It appears that the fault lies with the packaging materials used.We have since corrected themistake.We apologize for the oversight,and are sending a new delivery immediately.
Sincerely
交易花絮
17.催要逾期货款
Dear Sirs:Nov.30,2001
It has come to our attention that your payment is one month overdue.The units ordered weredelivered to you on September 26 and were invoiced on September 30.Payment is due on October
30.We look forward to seeing your remittance within a week.
Sincerely
18.付清逾期货款
Dear Sirs:Oct.3,2001
We have looked into the cause of the delay in p
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